Williams-sonoma

Mariana F 

on BBB

2 years ago

This is a review for West Elm. After shopping around for furniture, we ended up at West Elm thinking it was a reputable company that would be reliable. BIG MISTAKE! We went into the West Elm store on July 2nd AND checked everything we were picking out online while in the store to make sure that the items we were about to order were available and in stock. We were about to move in into our new home and didnt want to wait a year before receiving furniture. The store associate confirmed that our items were in stock and would re... read more

Dan G 

on BBB

2 years ago

I ordered a kitchen table and 4 chairs just shy of 7 months ago from Pottery Barn (PB); was verbally told 4 to 6 weeks for delivery; put down $1,560.22 deposit. Subsequently received email delivery confirmation between 8/20/22 to 9/06/22. I was bothered but decided I'd wait. I checked status online on a few times between 8/20 and 9/6 to see it was shipped to City of Industry on 8/31/22. On 8/20/22 I inquired on status of my order and 8/28/22 received a reply from ****** P she would request update from manufacturer on get bac... read more

Michelle C 

on BBB

2 years ago

Ordered furniture (3 sofas and ottomans) with Pottery Barn in 2017 and 2020. Unlike other complaints, there was no problems with my furniture. It took awhile to receive, but furniture was good quality. The problem was with their credit card. Do not use this company's credit card! During the 2020 ordering and delivery time, i noticed over $5000 of fraudulent activity on my card. The company was immediately notified, and credit card was canceled. May I suggest never using small company credit cards? The final payment was made ... read more

Kia Y 

on BBB

2 years ago

I'm writing this review as someone who use to work for Williams Sonoma as well as their partnering companies. (West Elm, Pottery Barns, etc) I wish I had read reviews before applying. You have to provide your equipment to their standards. Also they are short on employees, unorganized and very unprofessional. They had timeline goals during training which you frequently come to a point where higher staff has to do a checkpoint in a break off zoom room with tons of other employees, so you have to sit and wait until that one per... read more

Brooks R 

on BBB

2 years ago

HORRIBLE HORRIBLE HORRIBLE!!! Constant lies on location of *************** of delivery, etc. They have stolen my money and refuse to delivery my furniture! 

Josh R 

on BBB

2 years ago

Ordered furniture 8 months ago after being told It would delivered in 1 month, 8 months later nothing. Terrible customer service. BUYER BEWARE do not purchase pottery barn, Williams Sonoma, west elm or rejuvenation. I have contacted customer service no less than 10 times, no answer. 

Caroline P 

on BBB

2 years ago

On August 16th I ordered dining furniture which initially had an the estimated delivery time of August 31st. However that date is been kept back every two weeks. Now it was pushed again to October 27th. I called the customer service several times ( which is useless) they said one item kept holding the other items back and couldnt provide any information of where the dining table were at. They just keep referring to other customer agents and nobody is able to provide the answers ( final estimate date). Having that furniture i... read more

Ashlyn C 

on BBB

2 years ago

I'm writing this review as someone who use to work for Williams Sonoma as well as their partnering companies. (West Elm, Pottery Barns, etc) I just want to warn consumers to NEVER and I mean NEVER order from this company. Seeing how things work from the inside I will personally never order from them. They have no resources for their customer service agents, and we literally were not able to do anything for the customer other than give them the run around. Every time we'd reach out to our supervisors, they would tell us we ar... read more

Arelys N 

on BBB

2 years ago

Ordered my daughter a lunch box off of pottery barn kids, and paid additional fees for embroidery of a rainbow and her name onto the lunch box. Paid a whopping 72$ for this lunch box only for it to arrive in poor condition, her name was already dethreading and done very sloppily, upon looking further theres a black dot near her name on the lunch box that appears to be marker or something, and the front pocket of the lunchbox still has the paper that was used to embroider the lunchbox half ripped off, and when I tried pulling... read more