Williams-sonoma

Cesare M 

on BBB

2 years ago

I will not even waste more time explaining my situation because I have spent hours on the phone and at my home waiting for deliveries that never occur - White ***** Delivery - WHAT A JOKE!!! The worst delivery service I have ever encountered!!! 

Brittani T 

on BBB

2 years ago

Ordered 2 beds September 1st. Delivery said by Nov 11. The day of Nov 11 the tracking updated to by Dec 11. I emailed customer service and they said it is on the way, we are sorry our warehouse tries to get it out when they can. No help, no updated tracking, nothing. My kids have been sharing a bed and we planned on the TWO beds we ordered to be here a month ago. Terrible customer service and their products are not cheap. Will never order from here again. We were also told we wouldnt be charged until they shipped and we were... read more

anthony d 

on BBB

2 years ago

Recently ordered a sofa thru west elm, a few days ago received a cancellation notice for my order with no real explanation given. 

Cameron B 

on BBB

2 years ago

My fianc and I opened a wedding registry with Williams Sonoma. Thankfully, we also opened one and moved most of our items over to ************** shortly before sending out the options for the registries to our guests. We have not experienced one issue with **************. Unfortunately, our experience with Williams Sonoma could not have been worse. I am STILL blindly waiting on a return (gift card) to arrive months later. No accommodations were offered, no exceptions to the standard process have been made, and no accountabil... read more

Susan W 

on BBB

2 years ago

Stay away from Mark&Graham. The website says 30-day return, for the specific item I bought. But I could not return, they said it was a 'final sale'. 

Delores B 

on BBB

2 years ago

I've had problems with Pottery Barn gift cards, they deduct the purchase amount for items I've ordered. Some items never arrive, there seems to be no way to correct that.Because of thus several people I know don't purchase their gift card anymore. 

Morgan F. 

on BBB

2 years ago

I placed an order online with Pottery Barn August 9, 2022. The order included 2 of the West Wlm x PBK ****** Toddler Bed Conversion Kits in the color white; totaling $281.13. I did not receive the order (nor any communication) until October. Upon opening the packages in October, I realized they were incorrect. I received 2 arms of the beds instead of the entire bed. On October 8th I contacted the company and advised them, they put in a new order to be sent to me. November 12th, I still have not received my order. I was told ... read more

Richell J 

on BBB

2 years ago

This is regarding WEST ELM. My husband and I ordered a dining table about a year ago and it kept getting delayed. Here is where West Elm could have bettered their support:1. They should have just been transparent from the beginning. They made it seem like shipping would not be an issue. If they had said from the beginning, "look, there's a chance this table may take more than a year," I would have respected them more. 2. It kept getting delayed and they would wait until the last minute to tell us. For example, if they gave u... read more

ELAINE C 

on BBB

2 years ago

What an absolute p*** show. I received a baby blanket as a gift and decided to return it for store credit on Oct 5th. I returned the item physically in their brick and mortar location, received a refund receipt and was instructed to wait for a e-merch card to be delivered to my email address within a week or so. After 3 weeks I called and was told the associate at the register who took my return spelled .com wrong and so the e-merch card got sent to the wrong email address but it was revolved and I would be seeing the card w... read more