Williams-sonoma

Maria M 

on BBB

2 years ago

I bought two Marin sofas on May 30 2022. The order was delayed due to "production" issues and I received only 1 sofa in October 2022! After I called and complaint every 2 weeks for 2 months! The second sofa was on the same truck and magically disappear into thin air and I only received 1 sofa. Really? Mind you they charged my credit card for BOTH sofas in Sept 2022 and I only received one! **************** has been awful, not helpful and they only put a replacement order in October 2022. The replacement was going to arrive i... read more

Kristin W 

on BBB

2 years ago

Hi there,I have been a loyal Williams-Sonoma *** customer for the last 15 years. We recently purchased a Metalwork console table from West Elm and did not realize the table was damaged after it was assembled. Its a heavy piece of furniture and we were unable to disassemble it to have it returned due to multiple defects in the product.After spending close to ************************************************************************************* I had no other choice than to file a chargeback with Amex. A few months later I plac... read more

Christina T 

on BBB

2 years ago

Ordered some furniture that was supposed to arrive in 2-4 weeks. Threee months out still no one can tell me when it may be available for delivery. Shameful. 

Al D 

on BBB

2 years ago

I bought ONE thing from ******* Sonoma and they will NOT unsubscribe me from their emails. For MONTHS I have been hitting the "unsubscribe" button and at one point called customer service, who assured me my email was taken off. If you are going to order something from here give a fake email address because they will never leave you alone. 

TC T 

on BBB

2 years ago

I bought a desk and it arrived broken. I returned this desk and they sent me a new desk (finally) after I already got a desk elsewhere. I returned the second desk. I have called them 3-4 times to request my refund. I still have not received the refund. Each time a customer service rep says that they fixed something in the system and I will receive my refund in two weeks. I still have not received it and it's been at least a couple months since the desks were sent back. West Elm, I really need my money back. Can someone at yo... read more

Mashal M 

on BBB

2 years ago

The absolute WORST company Ive ever dealt with in my life!!! We have spent THOUSANDS of dollars with them over the years & have been treated like S*** over a custom couch (Harmony ******** we ordered in September 2020. There was a 3 month delay only for the couch to be delivered with fabric damage, multiple calls between date of purchase & date of delivery. Just a few months after delivery, the feathers in the pillows started coming out, A LOT. They are practically empty although they were never filled up to begin with. We g... read more

St B 

on BBB

2 years ago

Absolutely horrifying! I ordered 3 in stock items back in October with a delivery of the end of October. Its now December and I have yet to receive the merchandise yet they have been holding onto thousands of dollars! Total disaster of a company! Do not buy from them! 

Chris M 

on BBB

2 years ago

Terrible company. Never again!!! They sell products they do not have in stock and notify you weeks later it is on back oder. **************** is worthless - They only care about *****-pinching. This used to be great company... 

Kriss B. 

on BBB

2 years ago

I have had an incredibly frustrating experience with an online Pottery Barn order. Multiple calls and e-mails and no resolution. Received a white wooden hutch instead of a brown leather chair. Was promised by a supervisor that shed email me in two days and call that week. Stayed home waiting for nothing. Another customer service agent did a replacement order and once again, the order was cancelled. Ive always associated Pottery Barn with high quality and excellent customer service. Three months later I have no chair, a dozen... read more