Williams-sonoma

Angela M 

on BBB

2 years ago

DO NOT ORDER FROM THEM. You will never receive your product 

Michelle W 

on BBB

2 years ago

To start I would give zero stars if allowed. I purchased a Chesterfield Bed in September with a delivery time around end of October. We were completely fine with that and when delivery was scheduled, we painted, cleaned and removed all bed furniture from our room. The bed was delivered as told but unfortunately it was not the bed I ordered. The delivery persons were very nice and were the only ones to apologize for the issue. I had to refuse the order and then the correct one ordered with nasty, rude people on the end of ord... read more

Brendan C 

on BBB

2 years ago

(Lost $400+) Long story short, I would never recommend anyone who's getting married ask for anything from this company, nor would I ever purchase an item from this store again. We received this item as a gift for our wedding registry. We received duplicates and tried to return this item and Williams Sonoma provided the worst customer service experience I've encountered. They 1st told me that they never received the return, then once they realized they did, they refunded the money to the wrong person, even after I confirmed m... read more

Eva P 

on BBB

2 years ago

If I could give Williams Sonoma Group 0 stars I would... They have beautiful furniture, yes.. However, their delivery **************** service is AWFUL. I ordered $9,000 worth of furniture from West Elm on October 1st with anticipated delivery dates in the beginning of November for the couch and end of October for the table and chairs... Little did I know that would not be happening at all... After 3 months of waiting my chairs and table were finally ready for delivery and delivery was scheduled. The day prior to delivery th... read more

Melissa I 

on BBB

2 years ago

Ordered multiple pieces of furniture in June 2022. They charged my credit cards for most of those pieces in July/August 2022 and to-date I'm still missing several pieces. It should be noted that 2 of those pieces were non-upholstered...meaning no special order....and showed delivery dates in the September/October timeframe when I placed the order. I have had no help from them in dealing with their outsourced delivery, and today, two pieces of an entertainment center were delivered with mold on them (SW *******). I would NEVE... read more

James N 

on BBB

2 years ago

I ordered a desk from West Elm. The delivery date has continually been delayed. I paid in full for the desk and shipping. West Elm is refusing to refund the shipping charges even though I have no evidence that the desk was actually shipped. 

Mary G 

on BBB

2 years ago

I ordered an item that was out of stock with West Elm. It was supposed to arrive December 29, 2022 and never showed a shipping confirmation. When I contacted the company, West Elm told me that they would have to contact their vendor and there was no guarantee that they could cancel the order. I have had multiple back and forth emails where they tell me they can cancel and then tell me they cannot. They refuse to give me more information as far as when to expect this to ship or when to expect my refund. At this point this is ... read more

Jill M 

on BBB

2 years ago

This company is committing fraud, period. I have spent thousands of dollars on various items from west elm and haven't seen a one of them with repeated delays and reschedulings. I will cancel my order today. 

maggie c 

on BBB

2 years ago

OMG! Look at all the one stars...and I am adding another. Something needs to be done about this company. I ordered a coffee table from pottery barn (owned by WS) and waited 2 1/2 months for delivery. Nothing. I canelled the order. They refused to refund my shipping charge ALTHOUGH I NEVER RECEIVED THE ****** NOR DID THEY ATTEMPT TO CONTACT ME. When I asked for a refund of shipping charges for item not received, "customer service" said it was company policy not to refund shipping charges regardless. I will file a small claims... read more