Williams-sonoma

Dawn M 

on BBB

2 years ago

Ordered a ****** Square Arm Upholstered Left Arm Loveseat with Double Wide Chaise Sectional from Pottery Barn Sept16,2022. Received email and voicemail saying it would be delivered Nov 30th. We gave away our Sofa on Nov 27th to make room for the new Sofa. They never showed up even after receiving text messages that they would deliver at 5 PM on the Nov 30th. We then called Ryder delivery and was told the leg was broke on the Sofa to Call Pottery barn for Eta. Pottery barn then told us to call ***** back, ***** couldn't find ... read more

Jack H 

on BBB

2 years ago

Ordered a ******************* and matching Shams at the Pottery Barn Website on Nov 25,2022. The website order confirmation stated delivery would be Dec 2nd - Dec 5th. Their website shipping information guarantees delivery in 3-5 days. A couple days later I received and email stating the Shams would not arrive until Jan 26, 2023. With no other correspondence after Dec 5th, I called customer service and discovered part of my order was cancelled and the other half was not shipped yet and likely not available. This was supposed... read more

Victoria J. 

on BBB

2 years ago

I can't begin to tell you how awful the customer service is with this company. I purchased the modern farmhouse bed for my daughter (an over $2k piece of furniture). Upon checking out it forced me to opt into their "white glove" shipping and installation for approximately $240. I wanted the bed, so I paid for it. I scheduled delivery for Sunday, 12/4/2022. I even received a confirmation email at 7:50am saying that my delivery/installation was still on track for that day. I then clicked on tracking link that had been texted t... read more

Laura W. 

on BBB

2 years ago

I work for a design firm and have a business account with West Elm. We have bought many products from West Elm for our interior design projects but will never order again due to the poor customer service. We recently moved to a new office and placed an order of over $15,000 for our office. Unfortunately we are STILL waiting on our order since May 2022 and it is December 2022. We have been hit with multiple pending charges that hold our credit line even though our items have not shipped. Between May and December I have person... read more

Eduard K 

on BBB

2 years ago

Pottery Barn is at best a woefully mismanaged mess, or at worst a willfully fraudulent scam of a corporation.As with many other reviews on this site, I placed an order for a vanity that the website said was in stock. I started construction on my bathroom on the premise that I had ample time to receive the vanity I paid for. Without notifying me, Pottery Barn changed my delivery window and placed the item on backorder. To reiterate, I had to check on my order to even find out it had been DELAYED. Mind you, the website stills ... read more

Susan B 

on BBB

2 years ago

I was going to order over $8000 of furniture to replace living room furniture that was damaged in a house fire. I cannot risk being traumatized by not receiving it. It seems like a class action lawsuit should be filed. This is shameful. 

Robert S 

on BBB

2 years ago

Worst online order experience I've ever had with them (Pottery Barn). Purchased $800+ of overpriced curtain rods, half of which was backordered for over a month (despite being given NO warning of such prior to placing the order). But the real nightmare experience started when I noticed that one of the curtain rods sent was the incorrect finish. When I alerted their customer service I was told I would be getting a replacement promptly, and instructed how to return the mis-shipped item. After waiting several weeks, and making ... read more

Sara Z 

on BBB

2 years ago

S**** Williams Sonoma and all its brands. I hope they get sued and go bankrupt. Today 2/3 items I ordered were supposed to be delivered between 10 & 12. 12 rolls around and nothing no e-mail, no call, no communication. So I call them up and am told the truck has broken down and the items will be there later today without any specificity vis--vis timing. 2pm rolls around and still nothing. I called again and again and again. I was repeatedly transferred and often without being informed Id be transferred so had to explain what... read more

Laurie F 

on BBB

2 years ago

Like many of the other reviewers here, I have experienced abysmal customer service from ********************. I placed an order for a futon in August, with an expected delivery date in October. The order has been repeatedly delayed, and most recently I was charged for the item and then the estimated delivery was delayed again until January - well after when I need it for visiting family over the holidays. West Elm never notified me of this final delay. I contacted customer service and after waiting on hold for 30 minutes, I ... read more