Williams-sonoma

Mark I 

on BBB

2 years ago

DO NOT BUY OUTDOOR FURNITURE FROM WILLIAMS SONOMA. We ordered outdoor patio furniture in March 2022. It is now November 2022 and still we do not have all of our items. They force you to pay $250 for *********** Delivery which is the worst delivery ******* we have ever dealt with. Our table that just arrived, is damaged, and we are being told that the replacement piece (the base for the able) will not arrive until February 2023.Chairs that were damaged still have not been replaced.We purchased outdoor furniture from Arhaus, h... read more

Robert H 

on BBB

2 years ago

Williams-Sonoma is deceptively adding surcharges to orders outside the continental **.These charges are added without forewarning or proper accounting in their billing. A $20 surcharge was added to my order after hitting the order button. This fee was not visible as a line item prior to hitting the order button. This fee was not visible as a line item in the confirmation email or on the Williams-Sonoma website.I was given no opportunity to change my mind about the order before I ordered or cancel after. I had to call custome... read more

George P 

on BBB

2 years ago

I ordered a $19,000 sectional from Williams Sonoma in October of 2021, was told it would be delivered in April of 2022. It was delayed repeatedly--up to an entire year--which caused me to arrange travel plans to the tune of $1000 in order to be here on the agreed ate in September of 2022. When the truck arrived the delivery man reported that he has only one of the two pieces of the sectional. I refused delivery and, in total frustration, called and cancelled the order. Then I had second thoughts and decided to give it one la... read more

Suzanne S 

on BBB

2 years ago

HORRIBLE a customer service after order placed. Order placed early March 2022. Pottery Barn delivered three out of four chairs mid summer; the fourth chair they delivered turned out to be a bar stool that I did NOT order. Long story short, nobody knows where my fourth chair is, every time I call customer service I am on hold for a minimum of 20 minutes. I am fed up. Called store manager where I placed the order, and was told a supervisor would call me. Well, guess ****** call. Tried to call CS again today and asked for a sup... read more

Elizabeth M 

on BBB

2 years ago

Would give NO stars if possible since so disgusted with Pottery Barn! Poor quality product and poor customer service. Ordered 4 counter chairs in March 2022. 2 chairs had floor protectors parts that broke within first month. Other 2 are also breaking. Chairs have been useless without protectors since will damage floor. Called customer service first time in May 2022 and 2 more times since. First 2 times basically was told they would follow up in some way to replace broken pieces (which was never done on their part) and third ... read more

Iris S 

on BBB

2 years ago

Briefly. In March 2021 l ordered a sofa from Pottery Barn. It was very shoddy. They approved a replacement. The replacement was equally as shoddy. Got a full refund. Moved to West Elm for a sofa. It arrived equally as shoddy at the 2 from Pottery Barn. I was again offered a replacement 6 months ago. I got a call today saying it was ready. I decided to cut my losses. I'm keeping the poorly made sofa l have. The customer service and social media department are equally as shoddy. DO NOT BUY ANY FURNITURE UNDER THE WILLIAMS SONO... read more

Chelsea P 

on BBB

2 years ago

HOW DO I GIVE ZERO STARS? What on earth is happening with Pottery Barn? I have several outstanding orders that I have been charged for and waiting on for weeks and months. No updates, no delivery, no communication, no answers. Pottery Barn has over 5K of my money but has not given me what I've ordered or any answers on when I can expect it. When I call, they aren't able to tell me anything or do anything. Seriously what is going on here? They need to be shut down until this is figured out. You cannot just steal people's mone... read more

Diane L 

on BBB

2 years ago

Terrible company. I ordered two dining room chairs in May 2022. They were suppose to be delivered in late May early June. That didn't happen. I received one in early September and the second one was suppose to arrive late September. The second one got "lost" in transit so I had to cancel the order and re-order it. When that was done, the representative issued an e-gift card and placed the order for the chair, but then canceled it without me knowing. The e-gift card lost the refund amount and was suppose to take 3-5 business ... read more

Kenchele F 

on BBB

2 years ago

I am really disappointed with my experience with pottery barn. I ordered a bed around December 2021 or January 2022 and the bed did not arrive until July 16th 2022. When the bed arrived it was the wrong bed. I called in and spoke with a representative and they said they were placing another order for me to get the correct bed but it would take another 3 months to get it. Fast forward to October 4, 2022 the delivery guys came to take the old bed and they were supposed to set up the new bed but they only had the headboard. I s... read more