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Williams-sonoma
- Kitchen Supplies
- Blue Ash, OH
About this business
Williams Sonoma retail stores offer premium products you won't find anywhere else, along with world-class customer service (including free gift-wrapping). When you visit us, you'll experience the pleasures of cooking firsthand. Complimentary cooking classes highlight seasonal menus and help you master new kitchen techniques. Meet your favorite culinary authors at our book signings. Specialty food tastings introduce you to artisanal flavors from around the world. Demonstrations of the latest kitchen equipment give you hands-o... read more
Location details
7875 Montgomery Rd, Ste 2123, Blue Ash, OH, 45236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Im a long time West Elm fan and customer. Quality is variable by product but stylish. I just ordered from them for the last time. My items had a system glitch and then sat in the warehouse for months, with no contact for delivery scheduling. When i finally called, it took 8 tries and and about ***** transfers to finally be scheduled for delivery. Unacceptable.
Ive been waiting for the dining table I ordered for almost 8 months now. Everytime I call pottery barn customer service, theres not even an ounce of sympathy nor a mere apology for the long delay. Then they started charging me for an item that was not delivered to me yet because accg to whom i talked with, part of the table arrived at their delivery center already. I call them everyweek to get updates because there is no communication from them, no email notification or any of some sort. I have to do the follow up call just ... read more
I order a york couch set for delivery between 12/27 and 1/13. I received notification it is now on backorder with an approximate delivery of more than an additional month delay. I anticipate this will be delayed again. I had a family member who ordered a large chair that took more than six months past estimated delivery at time of purchase. Since its custom order led you cant get a refund. This is ridiculous. I spoke to an employee at the store prior to purchasing in ********* to ask about shipping, giving the family member ... read more
Zero stars if I could! Ordered a $2,000 bed for my 7 year old daughter in August 2022, they charged my card immediately. Delivery date was supposed to be 2 weeks out. After 20+ calls over the last 5 months with excuses of lost pieces and warehouse truck unloading delays, our order was finally scheduled for delivery for next week. I got a text this morning that the delivery was cancelled because all pieces of the order are not available for delivery as one piece of the bed is in a different warehouse? Funny thing is, when I t... read more
Waited 3 months for sectional to be delivered after it was pushed back one month and then another month because half of the couch was lost by the warehouse people. Finally, we were delivered a severely damaged sectional with stains, missing pieces, and bent legs, straight off the truck, all documented by the delivery team. Now, getting the run-around, being asked for photos which they already have by the delivery team, and which we sent, then being emailed from other emails asking us to send the same thing, and again getting... read more
I wish I had read these reviews before spending 10k of my money at West Elm. west Elm has the most unprofessional delivery system. I was scheduled for a delivery on December 21 and waited for 3 hours only to find out by calling that my couch was never placed on the truck. Then to be offered a new date 3 weeks later and have no one who can rectify the situation. I placed this order on at the end of October if there delivery partner is so bad they should find a new one.
Don't order anything from Williams Sonoma online they cant deliver!
Similar to other reviews, I placed a furniture order in September 6th, 2021. Since then, multiple excuses, ignored messages, and confusion have brought us to Dec 2022 with no clear delivery date in sight. My credit card has charged in full. The customer service has been rude, evasive, and noncommittal was promised follow up responses. Good luck
I ordered a sectional couch plus ottoman from West elm on October 30th,2022. I understand there is a time delay in getting delivery, and so i wasn't surprised when my delivery window get delayed when I received an email on Nov 3rd. However, that proves to be the last email or call I will ever receive from West Elm. When I checked in on the website for the order status on Dec 15th, I was surprised to find out that one of my furniture piece is in the delivery center, while the ottoman delivery is pending. And West Elm has alre... read more
Frequently asked questions about Williams-sonoma
How is Williams-sonoma rated?
Williams-sonoma has a 1.4 star rating with 1,153 reviews.
When is Williams-sonoma open?
Williams-sonoma is closed now. It will open at 10:00 a.m.
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