Williams-sonoma

Luke C. 

on BBB

2 years ago

In September 2022, I spent almost $10K on the ********************** set, Folsom console table, and set of 6 Payson counter stools.Nov. 3: A delivery was scheduled for this date through Ryder. The truck arrived with only the two end tables from the bedroom set.Nov. 10: A second delivery was scheduled. The items didnt arrive, and there was no call from ***********Nov. 15: Third scheduled delivery date. ***** truck arrived with the dresser, but the wrong bed.Dec. 21: The counter stools arrived.Dec. 24: Another delivery was sch... read more

Ellen B 

on BBB

2 years ago

I ordered furniture back in June of 2022. It was scheduled to be delivered in Oct. I understand all the issues with stock coming from overseas, however, PB never lets you know of delays. I constantly had to go into my account, look to see where it was (it has been enroute to the warehouse for 3 months now) and they just push back delivery window. No email. I have called and was told I would have someone call me back. I have been told that the furniture was being delivered on a certain day....waited all day at home and no one... read more

Catherine B 

on BBB

2 years ago

I ordered a rug from West Elm back in September, after that the delivery was delayed multiple times to November. On the day of the delivery West Elm informed me that there was a mistag and the product was now out of stock and they couldnt deliver the product. I then ordered a new rug that was in stock with a delivery of a couple of weeks, which was again delayed over 4 weeks. On the day of the delivery they delivered a completely incorrect rug and again said it was a mistag and that I could get a new rug in 2.5 months.I dont... read more

Karen H 

on BBB

2 years ago

I am in their designer program. Purchased a 9' x 12' rug for my client back in August 2022. The rug was scheduled for delivery 5 different times. I live in ** and drove to SC for delivery each time! They delivery was CANCELLED 3 TIMES . . . 2 TIMES the delivery company said the truck was on the way, and they NEVER showed. After ten different calls to PB, totaling 12 hours of my time on hold, etc., they couldn't even find the rug! Didn't know what delivery facility/trailer it was in!They cancelled that order and started a new... read more

Karen H 

on BBB

2 years ago

0 out of 5 stars. We lost almost a year waiting for my daughters furniture that still isnt here. Unbelievably bad customer service. We ordered a bedroom set in March 2022 for my daughter from Pottery Barn Teen. Billing was completely confusing with multiple charges for parts of the order instead of one charge. Months went by with numerous inquiries. They had made a confusing error in shipping too many partial orders to ***** Last Mile in ******* who handled their shipping. I worked that out. They delivered in July, but the f... read more

Chris M 

on BBB

2 years ago

Ive ordered close to $7000 in product for my new home back in November of 2022. Purchased the Banks Dining Table and Bench, chandeliers, chairs, curtains and console tables. I havent received any of them. Ive had to cancel $2500 in Product so far since November because they keep shifting the delivery dates. **************** is disconnected from shipping. Every time I call they tell me unfortunately, our shipping departments are backed up a few weeks. So basically all they are doing is cancelling orders. Currently, i have an ... read more

Joanne C 

on BBB

2 years ago

I ordered a set of dishtowels in 2021. I liked them so much that I ordered a second set to insure that when the exact current dishtowels needed replacing I would have the same ones. I put them in my linen closet and yesterday, I accessed them only to see they sent 3 of the 4. The tag says 4 dishtowels. I have the bar code numbers and the tag. I called customer service and they agreed I did order them and basically after about 30 minutes of my explaining my situation, I was told by a an employer to find a store and see what t... read more

Cecil A 

on BBB

2 years ago

I am so disappointed with this company Pottery Barn). I ordered several furniture last November 2022 and had high hopes about its efficiency since its expensive and popular. I was so disillusioned that Ill get my moneys worth. I had to keep on following up about the delivery dates as I saw from the order tracking that items were in the warehouse already. First delivery, they didnt have the bed that we ordered. So we rescheduled, then the delivery people came and told us they have missing parts. And we rescheduled again. On t... read more

John Paul W 

on BBB

2 years ago

Ordered before December, just got a hold of customer service to cancel the order. Had to haggle 45 minutes to get them to refund me. Imagine buying something more than a month in advance when needed to get a slew of delay emails. Then, you realize youve been duped. THEN to have them ignore your emails for OVER A MONTH. For a simple shaker. Someone who has decade worth of CS experience - spend your money on literally ANYTHING else. And they had it slated to deliver Jan 31.