Williams-sonoma

Alicia A 

on BBB

2 years ago

One star because I can't give them zero. I ordered and paid for the ************** in Feb 2023. Delivery was scheduled for February 24th; however, due to their "mistake", the delivery was canceled and a new order [number] created. The original order was to be delivered by March 14th (estimated). The new order has a delivery date that is continuously extended without notice.Since my order was placed, the item is now on sale and still not delivered.I called customer service. The agent argued with me, offered no solution, would... read more

Rachel K 

on BBB

2 years ago

Do yourself a favor and avoid Pottery Barn at all costs. This company is a joke. Worst customer service that I ever experienced. I have a feeling their company is hurting for money, otherwise they would prioritize customer service over anything else. I will shop elsewhere, and I advise anyone else who cares about their money to do the same. 

DANIEL C 

on BBB

2 years ago

Worse customer service of all time. I placed an order that was supposed to be delivered mid February. It's been pushed back 3 times now (all with notifications after anticipated delivery date) and when I requested to cancel the order, I was indicated that was not possible, as they work through a vendor. UNBELIEVABLE 

Theresa B 

on BBB

2 years ago

Terrible business practices. When you order something thats backordered, regardless of the price point or if its a special order, they will put the charge through EVERY SINGLE MONTH, to see if you have the funds to pay for it. This is absurd. Just put it through when the order is placed and then when the order ships. There is absolutely no need to do this on random items that are NOT special ordered. This is very frustrating to see these charges come though and then sit there as pending until they go away. Its bad enough on ... read more

Katie H 

on BBB

2 years ago

Like everyone else here, the experience of having purchased a furniture item for delivery has been THE WORST. I had the exact same experience during the pandemic--it took many months and countless hours, pushed back 5 months from the expected delivery window--but thought it was due to the pandemic. So I ordered something else. Nope. SAME THING. It got delayed, then finally scheduled. I took the day off work to be here...and it got canceled and delayed another three weeks with no communication.Pottery Barn has the worst custo... read more

Lynette A 

on BBB

2 years ago

Pottery Barn use to be a great store with affordable prices. As years have gone by, little by little they loss what they once had and now the are at the bottom. I have been continually harassed with emails. Almost daily I have unsubscribed but they don't go away. I have blocked them weekly but they keep getting into my email box. Obviously, they have become desperate for business, but this is not the avenue to take. I have called the store and they were no help. I called customer service and after a 1 1/2 hour wait I hung-up... read more

Bruce A 

on BBB

2 years ago

Lack of customer service from **********************, which is owned by Williams Sonoma. Called in for support for my purchase and needed to speak to a supervisor. Waited over 50 mins on the phone waiting to take with a supervisor, as the support agent was communicating with a supervisor named *******. She was not responding to chat with the support agent and would not give the option to call me back. The agent texted her multiple times requesting a response and would not get one. Ended up emailing support@ potterybarn.com t... read more

Natalie G 

on BBB

2 years ago

I placed an order in November and it has yet to arrive. After multiple attempts to get customer service I got through. They said they would respond in 5 days and never got back to me. It's been months. It's ridiculously difficult to even reach anyone as you can only call, no email or chat availability and call hours are limited. Very frustrating. 

Maria Ines R 

on BBB

2 years ago

The worse experience Ive ever had. Placed an order 6 months ago on West Elms website, on September 5th 2022 and as of today, theres no delivery of the entire order. The items first were noted to be delivered 2 months later and the date kept on rolling forward. I called about 10 times or more inquiring and either call would be put on hold to later be lost, agent wouldnt call back after they said they would, they would tell me the piece wasnt available and had no idea when it would be and once an agent told me the piece was fo... read more