Williams-sonoma

Gary G 

on BBB

a year ago

My wife received 4 decorative plates from her daughter in law. One plate had a black inclusion in the white portion. **************** contacted that resulted in the agent told us to "keep it". I sent an email to the ceo. NEVER GOT A RESPONSE. Now that is customer service of the ***************. 

Dawn H 

on BBB

a year ago

I bought a mirror from West Elm but when it arrived, it was completely shattered. It was an "as-is" product, but the website still sold the mirror as an intact mirror, not as a shattered mirror. This is a fraud and also dangerous because as soon as someone takes off the film, the shards of glass would hurt someone. **************** did not care that the mirror had arrived completely shattered (and I had evidence to prove it). They refused to even give me store credit. I asked for a response from management, because this is a... read more

Debra C 

on BBB

a year ago

I have never received a furniture order from Pottery Barn without a problem, but now I'm finally done for good. Ordered 4 chairs Oct. 1st 2022, & the delivery date was repeatedly delayed. Then I received notices multiple times that the chairs were ready at my local distribution center and I could schedule delivery, but every single time I would then be told right before scheduled delivery that the delivery had to be cancelled because 1 or more chairs were missing. Every time I called to see what was going on I was bounced ar... read more

Michelle H 

on BBB

a year ago

Repeatedly delayed shipment when it was supposedly already shipped. First item ordered (herb shears) took 10 months to get and they wouldn’t refund the whole time. Assumed it was due to the pandemic so tried again with a pan. It’s been a month and they push back the delivery date every couple of days. 

Ali P 

on BBB

a year ago

Absolute worst purchasing and customer service experience ever. I purchased a bed, paid in full, and waited for it. I received a voicemail the day before the scheduled delivery just saying it was canceled. Since then, I have never received a phone call from them. I still don't have my product. They have my money. I have called customer service 9 times. Every time I am told that I need to wait for them to contact me for one reason or another, and they never do. I am on my third re-order, still no product. The first one never ... read more

Daniela W 

on BBB

a year ago

I ordered 2 sets of chairs from west elm in March and set up payment to be through Affirm. Shortly after West Elm emailed me and said 1 set of chairs had been cancelled with no reason. I called them and was told that for the remained of the chairs they had started preparing 1 chair for shipment. In other words out of 4 chairs they would only be sending me 1. Since I had no use for just 1 chair I cancelled it. This was also in March. They then reimbursed me- but only for 2 chairs, and left me showing as still owing for the ot... read more

Katherine F 

on BBB

a year ago

Williams Sonoma charged me 700 dollars for two chairs. Delivered me a 300 dollar table, and won't return my 700 dollars to me until they get their table back. It would be one thing (and also terrible) if they gave me the money back on the chairs but kept the cost of the table until I returned it. No. They are keeping all of my money until they can get their delivery team back to my house on their schedule. I won't see my 700 dollars for another week and I'll apparently never see those chairs. The company confirmed: they don'... read more

Julie S 

on BBB

a year ago

Terrible company. Delivered my 21 year old daughters expensive couch ( $2500) in July 2022. The couch did not have the legs she ordered. They gave her the runaround, stated the picture was wrong on the order. They offered her a 15% discount which was $315 to be issued onto her original credit card. Its now the end of May 2023 and we are still calling trying to get them to put the refund on her card. They have an excuse every time we call and its always someone different that I talk to, and they will not let me talk to a. sup... read more

Courtney C 

on BBB

a year ago

Truly *********** customer service. They tell you certain items will be delivered via white glove service and do not notify you if an item becomes unavailable. Pro tip: if you are replacing furniture, do not get rid of what you have until the west elm furniture is in your house. Otherwise, you'll be left with no furniture even though you have an email comfirmation with a specific white glove delivery date.