Williams-sonoma

Megan H 

on BBB

2 years ago

Beware of ordering anything to be shipped! I ordered a mirror on closeout in early February. It was in stock, but they still gave me an estimated delivery date 4-6 weeks away. Fine. Two days before the last date listed for arrival, it still hadn't shipped. After almost an hour with customer service, they basically said "don't worry, the estimate is still accurate." On the last date it was estimated to arrive, it still hadn't shipped, so I called again - the warehouse had forgotten to pull it. So now it's on its way - with a ... read more

Hasan O 

on BBB

2 years ago

I ordered a dining table and chairs from Pottary Barn. On my first delivery appointment at 7th of April they didnt show up and they reschedule my appointment again on 13th April. But this time they brought only base of the table. I called customer service and they gave me another delivery appointment for 19th April ,for my top of dining table. At this third delivery appointment they did same mistake and brought only base of dining table again. When I called the customer service they they told me that earliest appointment for... read more

Ashley M 

on BBB

2 years ago

We ordered a bookshelf in December. Still have yet to receive it. It has been "lost" and reordered several times and continuous delay. So annoying and frustrating! 

Kate R 

on BBB

2 years ago

My husband and I purchased our son a Pottery Barn Kids study bed this past February. The bed was to arrive on March 25th. Only part of the bed arrived (the tuck under desk and cubby). The actual bed (and bookshelf) has still not arrived. We have have had the worst retail experience with this company. No one at customer service seems to know where our furniture is or how to fix the problem. More over, no one seems to care. We have not received any compensation. Our money was taken right quick. My son has had to sleep on a mat... read more

Mary K 

on BBB

2 years ago

THE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED!!! I bought a diaper bag and the fabric discolored from WATER. I called them & offered to send pics to show them how my $180 bag discolored from spilled water. They didnt want to see the pictures and quickly dismissed me because it was past the return window. I asked to speak to a supervisor, and they said I couldnt. I asked if I could leave a review for the product, and they said they dont offer reviews on their website (because their products are crap). This business is a com... read more

Silvana B 

on BBB

2 years ago

If I could give this company 0 stars I would. This is by far the worst company that Ive ever dealt with. I ordered the Charlie ********* kit for my sons bed all the way back in December and Im still waiting. When I originally placed my order there was absolutely no indication that this piece was even on backorder. I came to find out when they changed my delivery date. No status updates or even any emails updates. Ive called multiple times and not only do I get the run arounds and apologys but one representative even suggeste... read more

aimee l 

on BBB

2 years ago

We recently ordered family room furniture and dining room furniture from Pottery Barn. After waiting 5 months for them to arrive we had to call and find out it had been sitting in a warehouse 1 hour from our home. No one contacted us telling us our furniture was in. When it was finally delivered, the dining room table was clearly used and greatly damaged and the chairs were the incorrect color not matching the table. We ask for a replacement which came quickly but the new table was more damaged than the first. Extremely disa... read more

Kaitlyn C 

on BBB

2 years ago

Ordered all of my daughters furniture from here, totaling over $6000 approximately. The bed arrives and we loved it! I wake up to her screaming the night after its assembled and it turns out the bed has a defect and her arm got stuck between the headboard and the gap. The following morning, I called the West Elm team, who was initially apologetic, and I explained the circumstance. They said they could either file an incident report or refund me in full. This is my daughters first real bed and she loves it. It was distressing... read more

Amie C 

on BBB

2 years ago

If I could take away that one star I would. We paid a lot of money for a bed that arrived without parts. The delivery guys assured me it was an easy fix. My daughter had to sleep on the couch for eight weeks, not fair.Williams Sonoma assured me we would be compensated for our trouble...their idea of compensation is an e-gift card to their stores.No supervisor would talk to me. I was left on hold for 15, then 12 minutes. I did not lose my cool until the fourth phone call. Pottery Barn Teen/Williams Sonoma does not care about ... read more