Williams-sonoma

Mark R 

on BBB

2 years ago

We ordered a china cabinet from Pottery Barn in September and have had repeated misfires in delivery (damaged goods, missing parts, etc), yet they took our money several months ago. No customer service agent seems to be willing or able to help us get our delivery despite them having our money. This company is a disgrace. 

Michelle K 

on BBB

2 years ago

We had the worst experience ever with West Elm. We purchased a bed frame in early October with an estimated delivery in December. It was then pushed to February, then continuously pushed to April. Our second scheduled delivery date was today. We were notified that the bed was delivered but it was not. We are now being told it will arrive in two weeks. We have not had a proper bed to sleep in since December. Their failures have affected our day-to-day lives significantly. No one was willing to help and I was passed around and... read more

Janaya M 

on BBB

2 years ago

**************** is not helpful My order was lost and they didnt help me 

Paula P 

on BBB

2 years ago

I made several orders at WestElm and would like to share that I was very disappointed with their lack of support and very low customer centricity. It is a shame the way they treat their costumers. They cannot commit to delivery dates or even quality of items. If you don't want to be disappointed please look for alternatives as this one it is a shame. More than 20KUSD spent without any support. Last time I called to delivery the items I waited for 37minutes. 

Natalie T 

on BBB

2 years ago

Previous reviews track. Ive had the same experience with negligence and incompetence from all teams Ive interacted with at Williams Sonoma. I ordered a table in Sept 2021. It arrived without some crucial pieces, and after a year of back and forth with customer support, the table ended up being discontinued, leaving me with a wobbly table that sat unused for a year. I initiated a return and refund in Dec 2022 and am still waiting for this to materialize despite calling and emailing regularly. Its been truly mind boggling. 

Guilherme M 

on BBB

2 years ago

I purchased a zwilling pro knife set in store and turns out the set only comes with 4 knives instead of the 5 that are pictured on the website. This is ridiculous. This is fake advertisement, why would you guys post something like this on your website if thats not what comes in the set? This has been my frustrating experience with this store after purchasing a knife set that costs over 400 dollars. No empathy whatsoever for my hard earned money even though they have a misleading picture posted on their website showing an ext... read more

Dustin F 

on BBB

2 years ago

Ordered the ***** Media Console, 96, Ebony, Antique Brass. Beautiful piece of furniture, but it arrived damaged and Williams Sonoma has not made any effort to fix or replace. I didnt even get any paperwork from the delivery guy. I tried to contact Williams Sonoma, but they told me to contact the delivery team. How can I contact someone I didnt hire, and dont have paperwork to know who it was. I filed a complaint with ************ unfortunately Williams Sonoma said it was delivered as described and the case is considered clos... read more

Christina C 

on BBB

2 years ago

I ordered two items from Pottery Barn Kids: (1) West Elm Mid-Century Nightstand, Acorn; and (2) West Elm Mid-Century Extra Wide **************** Set, Acorn. Originally, the delivery date for item 2, the nightstand, indicated it would be late March, early April 2023. The delivery date for item 1, was ********* When I revisited my order history, the delivery date had changed to an estimated date of June or July! This was unacceptable as our baby is coming at the end of April, so I need the dresser / changing table topper in Ma... read more

Cimarron S 

on BBB

2 years ago

This review is specifically for the West Elm store located in **********, ************.My initial shopping experience in the store was okay, although when I returned a few days later with a question about my sofa order I was given a rude response from the woman who had helped me. She rebuffed my question and bluntly walked away from ne while I was speaking to her.However, when I received the sofa is when things turned worse. Firstly. I was delivered a defective piece of furniture, which was not intentional, bit when I contac... read more