Williams-sonoma

Katie K 

on BBB

a year ago

I could write a novel, but Ill keep this short. Avoid purchasing anything from them at all costs. We bought around 15k of products only to have missing items, broken items, and incorrect items. We had around 20 or more delivery dates rescheduled or cancelled, even during the delivery window. It took months to receive our products and then months for them to pick them up and refund **. I reported an issue and was told it was a manufacturing issue when it was a designers mistake, it took two more reorders for Potterybarn to fi... read more

Jasmine A 

on BBB

a year ago

Absolutely awful. I have been waiting 3 months for a dresser that was in stock. First one was lost and now the reorder has taken longer. I have paid in full for the dresser so now pbk has my money and my furniture. I never receive an update and I constantly have to hound for one. I would never recommend to shop her. Same as buying from a sketchy website. 

Martha L 

on BBB

a year ago

There seems to be a fundamental issue with Pottery Barn's understanding of the customer:vendor relationship. After visiting a store and placing a $7500 furniture order in February, the tracking link "expired" and I am now in the position of calling to find out where the furniture is. The DELIVERY time was May ****. That would suggest someone should have contacted me by now to arrange delivery, right? I have placed two calls to Pottery Barn customer service. The customer service representatives try to be helpful but they are ... read more

Myra C 

on BBB

a year ago

I ordered a dining table from Pottery Barn in November and it arrived on January 7, 2023. The delivery people carried the table pieces in, but there was no hardware to put the table together with so they left the pieces on my kitchen floor, saying they would order the hardware and come back to put it together later. Several weeks later the hardware arrived in the mail and I contacted them to make an appointment for assembly of the table. The guys arrived only to find that I had been sent the wrong hardware. So we repeated th... read more

Susanne H 

on BBB

a year ago

I purchased about $3000 worth of furniture from Pottery Barn and one week after the furniture arrived, the furniture went on sale. However, Pottery Barn won't honor a sale price adjustment as they have done for over 15 years. I've asked to talk to a manager, but no one has returned my call in 6 days. I confirmed I could return the furniture which arrived and then order new furniture at the sale price to save $800. However, Pottery Barn never sent me the return confirmation via email. I tried to purchase the other items at th... read more

Lea C 

on BBB

a year ago

I ordered a complete bedroom of furniture ($6800+) including a bedside dorm trunk with brass trim and vegan leather for $424. Two weeks later, I get an email saying they will refund me the money b/c the item wasn't available, then telling me to make an alternative selection. Their website shows the same trunk with a now updated price of $575. I have screen shots and an email showing exactly what I ordered. The supposedly cancelled item and the $575 item are IDENTICAL, using the same pictures. Their bedside dorm trunk in canv... read more

Vivian L 

on BBB

a year ago

We ordered a couch a few month ago. It arrived, but half of the couch was broken. They placed a replacement order for us. The replacement arrived, broken. We asked for a full refund and it was approved. However, the money never showed up. if this is not illegal, I don't know what is. Anyone wanna start a class action lawsuit? Happy to provide evidence. Thank you! 

Caroline B 

on BBB

a year ago

I ordered a custom chair and ottoman from West Elm in the upper east side of *** the second week of March. I was told the latest it would get to me would be April 11. April 11 comes and goes and I FINALLY get delivery confirmation to schedule for April 29th. I am excited that all the horor stories I heard hadn't quite happened to me.... well don't hold your breath. 10 minutes before the truck arrives, I get a call saying I'm only getting the chair and they lost the ottoman. I was told it only takes them a couple days to loca... read more

Duane G 

on BBB

a year ago

Ordered a desk on January 16th. Website said the latest it would be delivered was Feb 5th. As of April 25 I still have not recieved the desk that I PAID for already. They have had my money for 3 months but I do not have the product. Some may say at this point that I was robbed and this is a scam. I have called customer service several times. They basically will tell you what ever they can to get you off the phone. They blame the third party shipping company. I would love to get the product I ordered and paid for in good work... read more