Williams-sonoma

Anne G 

on BBB

a year ago

Worst customer service I have ever received! I ordered a gift card for a wedding gift to be sent to the bride. It is now a month later--wedding over and done! After FOUR calls to customer service, each time I was told the card was out for delivery that day. To date the card has still not been delivered. The customer service agent today first gave me the standard line--"out for delivery." When I challenged her on that (as nicely as I could), she told me that she cannot void the gift card and refund my money, but that she migh... read more

Stephanie W 

on BBB

a year ago

I placed an order with Pottery Barn for in-stock outdoor furniture in August of last year. After numerous failed delivery attempts cancelled unilaterally by PB without notice, several attempts to deliver incorrect pieces (I stayed home several days only to find they were trying to give me a piece of the sofa I already had), and delivery to an incorrect address, we are here a year later with two out of three pieces of a sectional and a matching chair. Most recently I was told the delivery of the final piece was cancelled beca... read more

Deborah D 

on BBB

a year ago

I've been a Pottery Barn customer for years and spent thousands. In error, I ordered an incorrect mirror size and was told I was unable to exchange it for the correct one. So I had to arrange for them to pick it up. I ordered the correct mirror and the delivery charge for a smaller mirror went from $69 to $159. The mirror itself is only $359. When I called I was told it is being delivered by white glove service which is ridiculous since it is going to my contractor's business not to the house being built.It is impossible to ... read more

Kristen M 

on BBB

a year ago

I've always loved Williams Sonoma products in the past, but after my experience at this store, I will never shop there again.We wanted to buy a few big items and saw that they have a 10% back reward if you get a WS credit card. So we did that, purchased the items on the card, and everything was good. Months go by and we did not receive the rewards, so I called and customer service told me I had to handle it through the store since that's where the purchase was made. Went to the store, they were clueless, but acted like they ... read more

Nate P 

on BBB

a year ago

I ordered a bedroom set for around $5,000 from Pottery Barn and the experience was a nightmare. I was told I would receive a 15% discount once the product was delivered, which took over a month later than the promised delivery date. I spent over 10 hours on the phone with them figuring out why the furniture was "lost." Finally, I receive the furniture and it was damaged! I called to let them know and to get the discount and they said they don't offer 15% discounts even though it was in their notes from a sales employee that ... read more

Taylor H 

on BBB

a year ago

West elm is horrible. Ordered a $700 chair back in June 2022. Chair came with correct fabric, wrong legs. No problem. When I call for replacement, its months for them to show up - wrong color again. After an entire year and having received the wrong color legs for the 4TH TIME, I gave up. Never an offer for money back or any compensation to fix the issue. No place to leave a review on the website. Interesting. 

Kayla A 

on BBB

a year ago

This is by far the worst company I have ever done business with. I purchased four barstools online in early January, paid for them in full, and its now almost July and ive been getting the runaround about delivery ever since. I have called them numerous times, Ive been as polite as I could be, and I continue to get the runaround, hung up on, and lied to. Two of the four barstools were just completely missing in action but their internal systems provided no indication as to what happened to them, or any sort of update to that... read more

Matt Z 

on BBB

a year ago

We order two components of the Pottery Barn Modular Bar Collection on February 15, 2023. We were not alerted at the time the order was placed that the products were backordered. After waiting 4+ months to receive the items 1 of 2 pieces received damaged. We promptly contacted ****** ********************* and were told a replacement would be sent upon return of the damaged item. Upon return the replacement was "CANCELED". After many hours of communication with the store and **************** it was confirmed that, while the re... read more

Megan G 

on BBB

a year ago

I placed an order for an open box item and had it cancelled 2 or 3 times (after a month fir each order) before I found one that was actually in stock. The woman who took my order over the phone neglected to put in the 12 month financing that I specifically asked for so now I am being charged $38 of interest each month as well as my monthly payment. One of the main reasons I chose Pottery Barn was because they offered 12 month financing. I called Pottery Barn, I called *********** who issues the Pottery Barn Credit Card, but ... read more