Williams-sonoma

natasha c 

on BBB

a year ago

I ordered my daughters bedroom set in **** its July and I still have no furniture. The delivery has come TWICE. It was either broken or had parts of the bedroom furniture missing. The customer service is awful. **** a customer service rep hung up the phone on me after I asked to speak with someone else who had more empathy for my situation. I paid over $5000.00 and I still have no furniture. At this point I am hurt and helpless. 

MARY DALE C 

on BBB

a year ago

I am so disappointed to find this is a company that deceives it's customers by selling a product advertised to perform a function that it does not! I purchased an extra long drapery rod for draperies to cover a triple sliding glass door unit. I also purchased the ** ring" brackets that Pottery Barn advertises will slide past the center brackets in order for the draperies to open and close. They do NOT! They will not slide past the brackets. I am left with almost $650.00 worth of JUNK. I have contacted Pottery Barn and they o... read more

David G 

on BBB

a year ago

I ordered **** knives, they were delayed 3 different times. The knives cost over $2500. They went on sale before I even got them and was almost $500.00 less. Called to get the difference refunded to be told I would have to reorder the exact same set and cancel the order I have been waiting for over a month now to get the difference in price. **************** is good. However, INCREDIBLY slow on delivery of purchasing. Horrible way to do business. 

Brittany L 

on BBB

a year ago

Contacted customer service because I was charged a $10 surcharge on top of the original surcharge for the order. The invoice did not include this. Horrible customer service. Bad business practice to charge customers an amount over the agreed upon invoice amount. 

Wendy K 

on BBB

a year ago

I have been a Williams Sonoma customer for many years, and suddenly, their customer service has gone down the drain. I was sent a defective item and they won't take it back, and they even moderated my review about the product on their website. **************** doesn't email me back, and I think they're purposefully sending me texts and emails with the same item, telling me to buy another one. I will not purchase anything from them again, and I am going to cut up the credit card. 

Diane A 

on BBB

a year ago

HORRIBLE experience. I ordered a bed from West Elm in January. They delivered it in April. It was damaged & assembled incorrectly. When I told the delivery men, they refused to take it back. They took photos, and said someone would call me back. They did not.I had to order a new bed. It was supposed to be delivered in May. Then June. Then they came on the wrong day in July.They came again, but were not allowed in my building because they ignored our building Covid mandate despite of being told several times.I've been arguing... read more

Faye A 

on BBB

a year ago

This review is against Pottery Barn. We purchased a bedroom suit from the Pottery Barn website in February of 2023. The delivery was made in March. The delivery team scratched our floors, even while we protested that they should be using moving pads. This was also requested when the delivery appointment was made.The furniture that was delivered had a noxious odor which cause us to have to sleep elsewhere in our home. We called to request a replacement. It took a full month for the delivery to take place and the wrong item wa... read more

Yana S 

on BBB

a year ago

Much of my home furniture is from Pottery Barn. So I was excited when I received a $500 ** for my baby shower to Pottery Barn. I first shopped at PB Teen to get the mirror I was eyeing, where the free shipping wasnt honored for their 4th of July sale and my $300 mirror turned into $400. Then the rest of the ** paid for the bassinet I needed. I received the mirror but had to reach out to PB after the bassinet never shipped. The company wouldve had no problem keeping $100 of my ** and never getting in touch that the ** was sho... read more

Jason B 

on BBB

a year ago

I ordered a set of chairs they have in two colors. You literally order by clicking the color you want and then adding to cart. They don't ship to ****** so I had to use a freight forwarder to get it here-- over $500.The wrong colors arrived today. I went back to the order-- it shows the right color chair but the description is the other color. I chatted with them. They told me I ordered the wrong item number. I explained: you don't order an item number, you click on the color and then use add to cart. The order shows the rig... read more