Williams-sonoma

Beth B 

on BBB

a year ago

Placed an order 9/8. Got an email stating it was delayed. Called and spoke with customer service over an hour to request it be cancelled. They said they would attempt to cancel but werent sure if it could be. I then got an email today 10/2 stating its been delayed u to 11/15. I WANT TO CANcEL THIS ORDER. If you dont cancel you will hear from my attorney. 

Josh A 

on BBB

a year ago

Terrible delivery service through west elm. This store is under the Williams Sonoma umbrella 

Tatiana F 

on BBB

a year ago

Frozen croissants arrived spoiled, with no trace of dry ice on the bottom. Yes, I will get a refund, but what's the point of selling VERY EXPENSIVE FROZEN food when you can't package it right? My house now smells like rotten food, and WS doesn't offer compensation for that. 

Jaime S 

on BBB

a year ago

The West Elm location in Chelsea ******** is the worst run business I have ever encountered. Two years ago, we ordered a couch from them, and the ** gave us a delivery date. As the delivery date approached, West Elm sent an email pushing back our delivery time frame. The new delivery time frame approached, and West Elm pushed back our delivery time frame again. West Elm notified us that the fabric we picked was custom and they couldn't source it, but they wouldn't let us choose a new fabric to expedite our order even though ... read more

Andrea K 

on BBB

a year ago

After purchasing multiple pieces of furniture I could not get them to look at one that must have been sent defective. They ignored all of my emails and calls even though I sent very clear pictures. I am leaving this review and filing a complaint. Do not waste your money with West Elm (or Williams Sonoma) 

Stephanie A 

on BBB

a year ago

Pottery Barn is by far one of the worst companies to order from. It is tempting to order from them, as their product quality is good, but the distrust in their deliveries and poor customer support overshadow it all. They continuously delay orders without any care for customers, they hold parts of your order hostage for months because one item isnt in way past the delivery date and they already have some of the longest delivery times in the industry. You cant cancel your orders, get refunds, exchanges and are stuck with produ... read more

Joyce S 

on BBB

a year ago

I ordered furniture in July. It is now Sept. 14 and I have not received my furniture, it Is sitting in the Pottery Barn warehouse. This furniture was paid for and they have my $8,300. The reason I keep getting from them is I went over my credit limit, but they approved it! Without going on and on I want my furniture or my money back.Pottery Barn says it has nothing to do with them, I need to talk to *********** which Is the Bank Pottery Barn uses. I have talked to *********** and they say its Pottery Barn that needs to strai... read more

Roy W 

on BBB

a year ago

If I could add a review with a **** star rating I would do so for this company **************** My wife and I are planning numerours international trips beginning in October 2023, so we decided to buy some heirloom quality luggage for our travels. We found ************* on a website that supposedly listed the top 10 quality luggage sellers. We were dazzled by the look of the luggage online and decided to go ahead and purchase two monogrammed sets, one for each of us (over $500 per set). We were very excited when the first se... read more

Delores S 

on BBB

a year ago

After waiting more than a year I finally got a delivery date for the display cabinet Id ordered. No one showed up with the delivery. When I called I was told the glass in the cabinet had been broken, but no one called to let me know. Two months later the cabinet was delivered, but one of the legs was cracked. I accepted the cabinet, but a replacement was ordered for me. The replacement cabinet was also damaged, so a 4th cabinet was ordered for me, but again it was damaged. After the delivery person telling me almost all of t... read more