Williams-sonoma

Dawn W 

on BBB

a year ago

West Elm has to do better, customer service is terrible! The representatives do nothing to resolve your issue. They tell you anything to get you off the phone. I ordered a sofa and two ottomans, totaling ****+. The sofa arrived on time, I'm very satisfied with this purchase. The ottomans arrived later that evening via **** They were the wrong color. West Elm had *** pick up the next day, I waited another week for the correct color to arrive. They arrived wrong color AGAIN! This time I asked for a refund. I was told I had to ... read more

Michael P 

on BBB

a year ago

I had been a loyal customer for many years, but recently their customer service has been atrocious at best! Bought a Hestan pan for our daughters birthday back in August. Fast forward to the end of October, and It still has not been delivered. I recieved a bunch of excuses and apologies, but NO satisfaction on getting the product delivered. I also ordered ****** paws for Holloween back in August, they now show a delivery date of November 29th. Who want's holloween candy in the end of November. BUYER BEWARE.....don't pay the ... read more

Sarah H 

on BBB

a year ago

Terrible customer service echoing other reviewers. Had a *****+ table delivered - you are not able to opt out from their "white glove" delivery service which costs over $350. The table was not assembled correctly apparently due to a manufacturing defect with one piece of the table. Getting ahold of Pottery Barn to remedy the issue has been impossible so far - endless waitlists with customer service and getting disconnected after waiting for over one hour daily. I do not know what to do. I am greatly regretting purchasing fro... read more

Jeanne A 

on BBB

a year ago

Pottery Barn -worst company ever. Ordered a duvet cover on August 9 and was told in the store that delivery wouldnt be until Oct 5. A few days before delivery date I called the company to ask why I havent gotten any information about delivery. She told me that it was furthered delayed until Nov 2. Still no written info from company. I asked why they were still selling it on their website as in stock she said because its not discontinued! But nothing on the site mentions an excessive delay. Yesterday I received an email telli... read more

Eli R 

on BBB

a year ago

Ordered a vanity three months ago. It has been scheduled to be delivered THREE times, and each time the day before, at 3pm on the **** they have 'coincidentally' called to say the delivery is cancelled due to a 'defective' item. Yesterday, I told them to just send me the base of the product and I'll have the top (marble) shipped next. It was scheduled and has been giving me delivery updates all day. Then, randomly after I've been waiting here all day "delivery cancelled" with no explanation and no notice. This business shoul... read more

Lauren W 

on BBB

a year ago

My sink vanity unit from west elm was backordered for a year. This was not known at the time of the order. The countertop part was then delivered broken 3 times. I have spent hours on the phone to get my refund with no result. At this point I cant just speak with any customer service person, I can only speak with one person, who I have to coordinate with to find time. They cant actually do anything but put a note in for a manager. The return has been approved for at least 3 weeks but they have not refunded my purchase. I fee... read more

Kaitlin W 

on BBB

a year ago

Pottery Barn has the most abysmal customer service I have ever experienced. I ordered a $2000 table from them a little over a year ago. It takes six months to deliver me a table, which is a long time, but I get places had been having supply chain issues out of their control. The problems start when the table is delivered broken. I ask if I wait for a replacement if I will go to the "back of the line" and need to wait another 6 months, in which case I would just cancel the order and go another way. The agent assured me this w... read more

Ann K 

on BBB

a year ago

Pottery Barn has the worst online customer service! I purchased halloween items months I(August) in advance of Halloween (October) and to this day Pottery Barn continues to extend their estimated date of delivery. Now the estimated date of delivery is just a couple of weeks before Halloween. I contacted Pottery Barn customer service and all they can say is that it is a "hot item". My response is then "Pottery Barn you have an "in house" problem with your stock." Maybe you have the wrong persons ordering. DO NOT offer somethi... read more

Wes L 

on BBB

a year ago

Horrifyingly bad (and expensive) product and even worse customer service. I purchased an almost $1,200 leather office chair from Pottery Barn that I have had for 15 months now. The wheels are literally breaking apart and ball bearings are all over the floor. The chair sits at an angle. Pottery Barn told me that since the chair is over 1 year old, they won't do anything, so I need to take the chair to Furniture Medic and pay for the repairs myself...seriously. That's what I was told. A $1,200 chair from Pottery Barn only last... read more