Williams-sonoma

Sandra C 

on BBB

3 years ago

I wish I would have taken these reviews to heart. The customer service at ******************** is the worst customer I have experienced given the price of their products. They do not care in the least about the satisfaction of their customers. I will never order from them again, and I will be as vocal as possible to everyone I know so as to prevent as many purchases as possible from this vendor. They have no knowledge of their products and just truly do not care and do not try to rectify the problem. I spent over an hour on ... read more

Darren C 

on BBB

3 years ago

Terrible experience. Ordered a dream swivel chair and expected delivery was 2-4 weeks. Once purchase was complete they give an estimated delivery date of 5 months into the future. I attempted to cancel order immediately but they dont not allow. They have had a $1200 hold on my credit card since then. I will not be shopping with them again, they are refusing a return until it gets to my distribution center so they can claim there restocking fee. I told them I would pay that immediate to cancel the order and they refused so no... read more

Noelle S. 

on BBB

3 years ago

I ordered a coffee pot and within 48 hours, a piece of cheap plastic broke. I called customer service, was passed back and forth between departments, hung up on by a supervisor, spoken over while trying to express my issue, and after 5 different people and 3 phone calls, I received an acceptable resolution. I posted a review regarding the product and my poor customer service experience and my review was intercepted and silenced! They would not post my review because it directs away business. This company is inappropriately a... read more

MARY N 

on BBB

3 years ago

I am unable to proceed without having to at least post one star. Unfortunately, if I could, I would rate my experience with no stars. I ordered a live fig tree through Williams-Sonoma. The tree was advertised as "only available at Williams-Sonoma" and "from an exclusive orchard. When the tree arrived, it was very unhealthy. Clearly, it had been shipped without regard to it being a live plant requiring extra care. When we contacted customer service, they indicated that the product was shipped regular *** and not in a refriger... read more

Andrea P 

on BBB

3 years ago

Worst customer service ever. Purchased a $2500 bed and happily waited the six months for to arrive only to have one piece missing and no one helping to remedy the situation. The rest of the bed has been sitting at the delivery center for TWO MONTHS and after 2 hours on the phone with customer service (Who wouldn't listen to me!) they just decided to give my money back. Yet, still haven't gotten my money back. How does this company make money with reviews like these??? Won't be surprised if they are out of business before the... read more

Dianne F 

on BBB

3 years ago

I placed an order on oct 26 2021 and it said it would be here by November 1 anyway I didnt receive anything so I check it and it says my whole order was canceled!!! So I call and they check and say it must be a mistake on their end and he says he will reorder it for me and give me 10 dollars off for my trouble and I say ok go ahead and then he comes back and says he needs my credit card number and all my info on my card and I say Im sorry I dont give out my info over phone because Ive had my accounts stolen before and he say... read more

Patricia P 

on BBB

3 years ago

I placed an order for a couch in July and given a delivery date for beginning of November. I was ok with that because it was being custom made. When I called the 800 number to confirm, a recorded message said I will receive a call Nov 5th for delivery. I called back the 800 number because I wanted to confirm with an actual person. Well total different answer. The couch is not made. They are waiting on a foam delivery and no idea when the couch will be completed! This is unacceptable. I never received an email or phone call a... read more

Nancy A 

on BBB

3 years ago

Worst experience ever and the products were damaged. Of course, they do not let actual consumers leave reviews on their website. I placed my order for three ornaments on Sept 13. Pottery Barn authorize my payment on September 13, which presumably was because the items were in stock and ready to ship. The items appeared to be in stock when I ordered and the items were expected to be delivered by October 3. Clearly, they were not in stock and there was no realistic timeframe in which they would be. Pottery Barn reauthorized th... read more

Francis M 

on BBB

3 years ago

Had to buy from this store because of a wedding registry. Paid $400 for a toaster oven and 9 days later it was 20% off. Called customer service to see if I could get a refund or store credit for the $80 and was told I would have to return and repurchase. Kind of hard to do on a wedding registry especially since it is out of state. Horrible customer service even though they advise price match guarantee. Will never patronize again. Be forewarned.