Williams-sonoma

Anonymous 

on BBB

3 years ago

Issue 1. We ordered a trundle bag because we were told it would fit under the ********* we ordered. It did not.Issue 2. We ordered a ********* and it first came damaged. So they took it back. Weeks went by and after many calls to reschedule they finally came back with the wrong bed. More weeks went by after many calls to try to get it rescheduled it finally came the third time. 3. We stupidly ordered a bedframe from them because we could only find it on West Elm. We quickly changed our mind and canceled the order. They refun... read more

Michelle M 

on BBB

3 years ago

Ordered a bed back in June. Received notice it would be delayed until at least August so I called to cancel the order as I found a similar bed to be shipped faster from elsewhere. They refused to cancel my order and told me I would have to refuse delivery instead. When I finally got a delivery notification and called to refuse it they then informed me I couldnt get a full refund. I would have to pay the $250 shipping fee, even though I tried to cancel this back in June.Why is a company this large doing business this way? 

Rob B 

on BBB

3 years ago

Fraudulent order + NO REFUND - 3 weeks later!I have been a WS customer since ****, in person at many local stores, and by internet.The order at issue was fraudulently placed (IDTheft), and I called the very day it was placed. I was told it would NOT SHIP, but it did. ***** intercepted and returned the package (I never saw it).I was told it would be refunded within ***** hours of their receipt of the product. THAT WAS 14 DAYS AGO.My last email to WS was 6 days ago, and they have yet to reply.The department that needs to creat... read more

Deborah S 

on BBB

3 years ago

Pottery Barn, all departments is horrible. They used to be great. I ordered a simple backpack for my daughter for school. Received an email that it would be delivered by July 28th. When I didn't receive it, I emailed them. I was told that it had not shipped yet and there is never a guarantee of when it will be shipped. I then received an email that stated it shipped with Lasership. Who knows what kind of company that is. I just tried to track my order and it has been delivered to the wrong mailing hub. It says they are tryin... read more

Cynthia B 

on BBB

3 years ago

Ordered several furniture items from Pottery Barn Kids, including a mattress, bed, dresser, etc. I accepted delivery of all the furniture items except for the mattress. The mattress has been delayed several times with the latest estimate over 3 months from the order date. So rather than have a bed with no mattress for a 7 years old, I bought another mattress from a local store which arrived promptly. I have tried to cancel the mattress on this order 3 times. My credit card has been charged for the mattress. I was told that t... read more

Jeff J 

on BBB

3 years ago

The worst customer service I have ever received. ******************** intentionally lied and mislead me. They excepted money for a service that 5 months later never delivered and have not delivered a refund in a timely fashion while continuing to lie and mislead me as a customer. Quite frankly they should be a shamed of themselves 

Kathleen G. 

on BBB

3 years ago

This was by far the worst customer experience I have ever had, and I order a lot of furniture and home goods online. In May, I placed an order for a pink bordered chenille jute rug. A couple weeks later, I got an email saying it was ready for delivery, but the email notes the rug had a grey border. I immediately reached out to customer service, who verified that the rug I ordered was pink and said I shouldnt worry. Sure enough, when the delivery folks arrived, they brought a grey bordered rug. I rejected it, called west elm,... read more

Macen W. 

on BBB

3 years ago

On the fateful day in March we purchased all of the furniture for our nursery minus the glider chair (more on that later). We drove from ********* to Columbus to make sure it was what we wanted and we worked with store manager there who helped us greatly before we purchased everything online so as to not have to drive back to Columbus. Since then pottery barn has been the absolute worst company Ive every had the experience of dealing with. Were still to this day months later missing multiple items from our order. But Ill go ... read more

Peter C 

on BBB

3 years ago

HORRIBLE customer service. Been waiting well over 6 months for a couch to arrive and each time I have talked to customer service they cannot give a definitive answer on why the couch is taking so long. I have put 2 requests into the vendor and have never been notified again . Had I known it would take this long I would have NEVER ordered with West Elm.