Williams-sonoma

Ronnie C 

on BBB

3 years ago

Pottery Barn has performed extremely poor on my only two orders from them. I should have learned on my first order but ordered a rug as a house warming gift for my children in California at their request. Their standard operating procedure appears to be take your order, then change the delivery date not only once but three or four times. When you try to cancel the order they refuse to accommodate and tell you the order cannot be cancelled. My foist order took over three months to receive and the second order delivery has bee... read more

Warren B 

on BBB

3 years ago

Williams-Sonoma online business uses deceptive payment practices. Instead of placing a single hold for the amount of the order and then place final charges when shipped, they place additional holds at every step in the order process so that your account may have holds that are 2 - 4 times the order amount at any given time. I won't do business with a company that intentionally makes a playground out of my checking account. 

Michael J 

on BBB

3 years ago

I ordered a sofa from the West Elm store in Atlanta GA . The sofa was to be shipped to my address in Atlanta GA . For whatever reason the shipping address was messed up and they sent the sofa to New York. Last week I spoke with a representative from customer care who conducted a 3 way call with a representative from Cranberry New Jersey delivery hub. She scheduled the sofa to be delivered to the Atlanta address for TODAY Friday April 30th between the hours of 12 and 2 I received tracking up until this morning regarding the s... read more

Sandra S 

on BBB

3 years ago

The Worst Customer Service Ordered one of the ovens and received no confirmation, so ordered a second. The product went on sale cheaper, called to get the cheaper price, and a credit applied and was told that could not be done even though I had not received the merchandise. No one does this, everyone honors cheaper prices especially when the merchandise has not been received most would honor it up to 30 days after purchase. So canceled one of the ovens, not shipped yet, and returned the other when received. A credit was not ... read more

Laura L 

on BBB

3 years ago

I placed a Pottery Barn order for 2 sets of their organic hydro cotton bath towels and bath mat on November 27, 2020 when they were on sale. I just checked order status and delivery is now delayed to 10/11/21. I understand this could be due to supply chain; HOWEVER, according Pottery Barn online, I can place the same order today and receive the items July 27, 2021. What the hell! Is it because my order is at a sale price? This is just one of the many nightmares that I’ve experienced with Pottery Barn orders and products; so ... read more

Nimrit K 

on BBB

3 years ago

terrible experience with West Elm. I was charged upfront for a couch with an estimated delivery out of 4-5 weeks. Later I got an email indicating the delivery was moved out another 5-6 weeks. I cancelled the order and placed an order for another couch which was showing delivery out 4-6 weeks. It was the incorrect couch. The most frustrating part was that no one on the customer service was able to help and not even apologize for the experience. I had to call several times for someone to issue my full refund. I will wait to se... read more

KS 

on BBB

3 years ago

I ordered a set of cutting boards on March 8 that was to be delivered between March 25 and 26. When they did not arrive, I checked the tracking, and the date had been moved out by several days. This process was repeated multiple times: the date was missed, and the new estimated arrival had been pushed out another few days. I contacted support and learned that the item ordered was not in stock. It was on back order. The new delivery date I was given directly by the support team was then missed and pushed out yet again. There ... read more

AshleyM 

on BBB

3 years ago

I placed an order on February 14, 2021 for a Charlie full-size conversion kit. Twice I was sent only a footboard with no accompanying hardware or base. I've been on the phone with PB for no less than 10+ hours as they escalated my situation to their audit team. March 19th I received an email from a Senior Lead at PB informing me that my order won't be available until August 2021, but in the meantime they would provide me with a luxury conversion kit to convert my son's toddler bed into a full sized bed. I responded to the em... read more

Raghda S 

on BBB

3 years ago

I ordered a couch on December 21st for $7500. We finally received an email stating the couch would be delivered between March 3 and March 17 and they went ahead and took the payment for the couch. March 17th, still no couch or call to schedule a delivery. I called and a rep claimed we're missing one piece of our sectional and they would check on that order. On March 27th I called and spoke to Sunshine(who was great), but spent an hour and a half until she spoke to Ralph B.( a supervisor) who compensated for the "inconvenienc... read more