Williams-sonoma

Sarah C 

on BBB

3 years ago

I've ordered 4 light fixtures from PB & PBteen over the last 6 months. I've received 2 light fixtures and 2 random items. When I call to say this box isn't a light, they are not one bit apologetic or helpful. Mind you, I've waited MOnTHS for these to arrive. They even told me I had to drive the random item they sent me to the post office. Their customer service is atrocious and could not care less. I've been sent up the line after multiple hang ups, etc, only to find the leadership to be downright rude. Their emails and onli... read more

Jill L 

on BBB

3 years ago

Worst retail experience of my life. Ordered a glider recliner chair from pottery barn kids in October 2020 and it was supposed to arrive in 4 weeks. My baby was due in March. It took 6 months to receive it and I had already had the baby and had no rocker for feeding. When it finally arrived, it was defective. I ended up just getting a refund and getting a much better experience with a competitor. I had over 20 calls into customer service and got different answers each time. It was an awful experience. I will never order from... read more

RALPH S 

on BBB

3 years ago

Last December my wife and I ordered a dollhouse from Pottery Barn Kids for my daughter. On the 16th I received an email from Pottery Barn stating the order was cancelled due to supply issues. In that email they offered a 20% discount on a future order in addition to some suggestions for other dollhouses. We went and purchased a dollhouse from another company and thought that was the end of it. In January of this year, while my wife was giving birth to my son who then had to spend some time in the NICU during the peak of the ... read more

Marissa S 

on BBB

3 years ago

Pottery Barn has the worst customer service I have ever experienced in my life. Although the people may be nice, they have literally no empowerment to cancel orders or even give updates on timing of order deliveries. There is nothing more infuriating than having an order which is 3 months delayed and being told I am unable to cancel the order at this time. I wish I could give 0 stars for the time I will never get back from arguing with pottery barn and waiting on hold. 

Kiso J 

on BBB

3 years ago

Just wasted 2 months on a nursery rocker for my nephew. When it was ordered it was in stock and I received a estimated arrival date. That date kept getting delayed. I called customer service 3 times. The first time they assured me that there were upcoming shipments of the product coming at the end of the week, and that since I had ordered so long ago, I would surely be next to receive the order. The second time I called (yesterday), some more time had passed and my order had now been further delayed. This customer service re... read more

Adam G 

on BBB

3 years ago

We ordered a Callum Wall Storage Set in ******* of 2021 - with a delivery date of March. No problem, we liked the set and had some work to do in our play room any way. On February 20th I got an e-mail that my delivery was ready to be scheduled. I responded and got a delivery date of March 4th. We packed up all of the toys, emptied out the playroom, painted the walls and were excited for the delivery. March 2nd we were notified that a piece of the set was delayed and they would need to reschedule delivery. Ok... we reschedule... read more

Chris P 

on BBB

3 years ago

This has been nothing short of a horrible experience, the customer service has been nothing but scripted responses with no real answers. We ordered a couch in Nov 2020 knowing full well not to expect it until the end of Jan 2021. Ok that's awhile to wait but we were willing. They charged us Jan 18th which we were under the directives of you won't be charged until its ready for delivery. Sitting here today March 16th we have been pushed out again until April. The customer service team has been able to only tell us that two pi... read more

Katrina R 

on BBB

3 years ago

I have always loved Pottery Barn and ordered a customer sofa in November 2020. We were quoted a delivery mid-February which we felt was reasonable. Fast forward it is now mid-March and still no sofa. I have called multiple times, each time receiving a different excuse as to where my items are (still on the carrier, at the warehouse, a piece had to be remade, etc.). The most frustrating thing is that no one can seem to find my items. Apparently Pottery Barn does not track items in transit, or their employees are too lazy to a... read more

Tina G 

on BBB

3 years ago

Placed and order in Sept 2020 for daughter's birthday in Oct, Just received in March 2021. I have been calling for months trying to get an update. At first it was every week and I was told it was guaranteed to be delivered the next week. That went on for several weeks. Then a Rep said she would call me back with delivery information. She stated she got special permission because I know call center people do not call back. She never did. Then they said for your trouble we will not charge you shipping. Well, they never charged... read more