Williams-sonoma

Ben I 

on BBB

3 years ago

My wife and I have been customers of West Elm for many years. However, after the recent experience we have had, I’m sad to say we will never shop with there again. We purchased a dining table and bench on September 1, 2020. I have emailed/called the customer service departments too many times to count over the past 4 months. Today, I was informed that the table is actually backordered and would require an additional 4 months and best-case delivery would be sometime in July 2021. My credit card was charged in November 2020 wi... read more

Kimberly C 

on BBB

3 years ago

For the longest time, I have wanted furniture from Pottery Barn. Nearly 5 months ago, I ordered three chairs. I just received them this week and one of the chairs had no legs. For several months, I had reached out to customer service multiple times on their contact form (website) for updates regarding the order status, with no responses ever. I have had to call customer service three times since the chairs were delivered to get the missing chair legs sent to me, which I was told would be an additional 2 weeks and expediting ... read more

Jan H 

on BBB

3 years ago

I purchased a sofa November 9 2020. It's been more than 4 months and I have not received the sofa, nor received communication with every delay and miss in stated delivery period. The item was originally stated for delivery in 8 weeks. With every delay, I've had to call to find out what's going and had the website with order detail refresh before my eyes as I'm talking to a rep. If I had been properly informed and had been given the right expected delivery date of 6 months (due to the latest projected date), I would have boug... read more

LAURA B 

on BBB

3 years ago

Do NOT buy anything from Pottery Barn Kids or any of their other family of brands!!! They sent me the wrong product and it's been over 7 phone calls taking up 6 HOURS OF MY TIME just trying to get them to do the right thing and replace the product - all I get are lies. After finally getting them to agree that it's their fault (sending me the wrong crib conversion kit) they replaced the order two times...only for supervisors to apparently go in and cancel the order on the backend (or so they claim.). Finally the most recent a... read more

John B 

on BBB

3 years ago

We ordered Two white PB Comfort Slipcover Grand Sofas 87" approx. $2100 each and a Turner Leather Sofa and Ottoman Approx. $4K on Oct 22, 2020 (total approx. 8K). We were told that we would receive the white slipcover Sofa's in late Dec around Christmas. They did not come in until Feb 8th. Considering its COVID I initially gave them a little wiggle room. Once we received the Sofa's one had large Staples/Braids in the back of the sofa into the frame and stains on the slipcover. I took images and immediately sent them to PB. T... read more

AA 

on BBB

3 years ago

I Ordered a set of bath mats and towels 6 months ago (9/7/20)and still do not have delivery of my order. No customer outreach. No updates. Polite but beyond useless assistance when I have called. The have declined to accept a return for the 1 bath mat I did receive that will not not match anything else. In all my retail days this is the most abysmal customer service I have ever encountered. I will not be shopping with them in the future. Ever. 

Barbara M. 

on BBB

3 years ago

A nightmare. place an order then pay given a delivery date and then it changes and changes. I have been waiting 3 1/2 months for kids furniture. I get the run around over and over. They should not be allowed to take a order and know there is no stock available. I will never ever order from here again. 

Lindsey B. 

on BBB

3 years ago

On March 12th I ordered an Easter basket and a custom Easter basket liner for my child. The liner shipped a few days later on March 17th, however the basket was back ordered with an expected delivery date between March 25-29th. Fine, as long as I get it before Easter. Today, I checked my order status and it says the Easter basket order is cancelled. What???? No email telling me my order was canceled and no explanation why. If I had not checked my order status I would have never known. I called customer service and they had n... read more

Gionna W 

on BBB

3 years ago

If i could do less than one star i would. It is my daughters 1st ********** had ordered her a custom basket liner for $29. It never arrived, so i spoke to customer service and they said they would send out a replacement. Still never arrived, & have not received my refund even though they said it would only take 2-3 business ********* has been over a week. So now, i dont have the product i ordered and paid for. i have not gotten my money back, and i had to go spend another $30 somewhere else for another liner. HIGHLY DISAPPOI... read more