Williams-sonoma

Meghan N 

on BBB

3 years ago

I would give zero if I could. Do not purchase Pottery Barn. They mess up every order. Takes 21 business days for a return when it's pottery barns fault. Stay away. Not worth the time you will spend with customer service. 

Megan B. 

on BBB

3 years ago

Please BEWARE! Made unauthorized charges to my card, months after I purchased an item, when the item actually mailed out. And even overcharged me for the item I already paid for. Wont respond to my emails or attempts to resolve the issue! I expected more from this company! 

Cynthia G 

on BBB

3 years ago

Ordered a $200 Le Creuset cookware piece. On the of order ETA was 2 weeks. So at 2 weeks checked tracking & found it was on backorder! I received no notice at the time of purchase it was not in stock or any notice after that. The new ETA was 2 more weeks. I called and asked - how can you take my money and not even have the product available? She blamed LeCreuset in France. Was told they didn't take my money. I replied that it was pending purchase & the money was not available for me to use - therefore William Sonoma has my m... read more

Christopher L. 

on BBB

3 years ago

One of the worst companies you can ever purchase from. After spending thousands of dollars on furniture for our first child, they continue to push back delivery dates well past the time they promised due to "items being back ordered." When I placed the order in February, the items weren't on back order. Now we are sitting with tons of clothes and books in boxes waiting for our furniture that is never coming. Without a crib for a baby that is due any day. Not only do they not come through on what they promise, they also have ... read more

Sandra A 

on BBB

3 years ago

I bought a bed on Dec 11. It was supposed to be delivered in Feb and they tried to deliver it today (April 15) but they could not assemble it because it wasn't built properly. Now they tell me a new bed can be delivered in the middle of August. I have spent well over 2 hours on the phone transferring me between the furniture **** and the delivery ****. Nobody knows how to make this right and take care of the customer. I paid $3,645 for a bed frame and they cannot expedite the replacement and they tell me it is the vendor's p... read more

Catherine M 

on BBB

3 years ago

Omgoodness, what a terrible experience we have had with this company and in particular, this West Elm location. I wanted to wait until we got our furniture set up to see if the experience would get any better. However, today it got even worse. The first delivery of part of our furniture order was not set up as they should do so. The man from West Elm left one large box and two large exposed pieces of part of the set in our doorway. He was going to leave it out at the curb, but we told him no way. Apparently, he was supposed ... read more

Ash. 

on BBB

3 years ago

Absolutely worse customer service of my life This is the first time I've written an online review but feel compelled to do so after the horrible experience I've had over the past year with Pottery Barn.I ordered a patio dining set in April 2020, which was due to arrive in May 2020. The package never arrived and I called to check in on it in July, when I was told that it had already been delivered and someone must have taken it from our driveway. After multiple calls turns out that it hadn't arrived and still didn't cross the... read more

Omar V 

on BBB

3 years ago

If you care to save your sanity, save your time, save your wellness meditations, AVOID Pottery Barn/WIlliam Sonoma’s contact ‘support’. Their contact support service, returns and gift card issues are the worst! My case is like many others who had to return furniture, and the only kicker here is I received a gift card from a friend and used it. Well, let’s say at this point (12 calls later - no joke), I believe the CA DMV has treated me better than WS. 

Sarah S 

on BBB

3 years ago

Pottery Barn a division of William Sonoma - never will purchase from this company again! Horrible customer service on an order placed 8 months ago that we were billed over $5,388 for and only received cushons for the couch that still has never arrived. Customer service has been emailed and called over 12-13 times and no manager offered to help assist with location of our couch. Requesting a full refund since they charged our check card in December for full shipment never received - tracking information has never worked eithe... read more