Williams-sonoma

Abc 

on BBB

3 years ago

Pottery barn kids has fake prices online. They advertised this backpack set I wanted at $73 and as soon as I add to cart, price changes to $101. Be aware! 

Allison F 

on BBB

3 years ago

Ordered furniture in early November 2020. It is mid-June 2021 and I still have not received my furniture, even after calling West Elm over a dozen times. They were never helpful and could never give me any information about where my furniture was or what timeline to expect for delivery. I wasted a lot of time and a good bit of money. My furniture was finally supposed to be out for delivery today from 7-10a. It is 2p and it is not here. The contact number that was provided in the delivery email is disconnected. I have no fait... read more

Bradley G 

on BBB

3 years ago

Dont order from PB! Over $2k and 2 months laterwe still dont have our rug. Twice we have been waiting here on the scheduled delivery day, only to be told theyve lost our rug and had to reorder. No apologiesno explanationsno offer of any discount or credit for our hassle. In factwhen we asked, they told us they would discuss any adjustment ONLY after we receive our rug! Horrible customer service and an attitude like we should be lucky to be buying from them. Absolutely unhelpful and impossible to work with. Like the productbu... read more

Jennifer H 

on BBB

3 years ago

Blatant misinformation regarding a simple question about the price being included in a gift. Worst customer service on the planet. Brands themselves as upscale, yet can't perform the simple function of 1. providing truthful information about packing slip including the price or not 2. Was never offered the opportunity in store to add a gift message 3. When it became known less than 24 hours later that the included packing slip had the price on it, they refused to cancel my order. Said it was en-route. Was on hold with incompe... read more

Bridget V 

on BBB

3 years ago

My husband purchased a complete set of dishes for me Christmas. It was a present. At Christmas I received part of dishes it included 4 plates, 4 bowls, 4 smalls, and 4 small pasta dishes. We continue to call and get emails that the dishes are on back order. The first set of dishes I can return and get a gift card. I don’t want that. I want a full refund to my card or I want my full order sent to me. It’s been 7 months! How hard is to decide if your going to get the dishes or not! I have been patient it’s time for you to get ... read more

Brooke R 

on BBB

3 years ago

Terrible service, after over 30 points of contact our issue is still unresolved. We ordered a bunk bed for my son and only part of it has come. They continue to ship the incorrect parts to us. This has happened 5 times. They have left my sons room looking like a lumbar yard and him to sleep on the sofa. At the moment it’s been 7 days since their last attempt to assemble the bed and not one contact from them. It’s like no one wants to help us. 

Eugene F 

on BBB

3 years ago

Awful customer service with no product knowledge and managers that are not willing to get on a phone call. I purchased a ***** conversion crib that turns out to be a conversion kit for another ***** crib that is no longer sold on the website. Very disappointing. 

Owen J 

on BBB

3 years ago

I ordered a gift basket for a friend who had emergency heart surgery. The order said it went through and I received an email saying thank you for your order but it has no order number or tracking. Of course, the order never arrived. When I called they said the shipping address and billing address were wrong. But why did it tell me order complete at check out? And why was I never notified that the order was cancelled? This is a poorly managed company. Ive never encountered an online purchase that did not have confirmation, tr... read more

Stephanie S 

on BBB

3 years ago

Never ordering from pottery barn kids again. I ordered a glider/rocker chair in February to make sure it was here in plenty of time before my first child arrived. The estimated delivery date was middle of June. The chair comes and was set ** in my nursery and I quickly discovered the chair makes a loud noise when rocking. Almost as if something is hitting on the bottom. Instead of trying to fix the chair they are sending me a new one. I said well since you sent a faulty chair will this one be expedited? They said yes, expect... read more