Williams-sonoma

Yang X 

on BBB

3 years ago

Place an order with West Elm. My order was showing delivered by *** but I never received it. Called customer service, associate couldn't help and manager was rude and won't replace the order I did not receive. Spent 30 minutes wasting time with this customer manager who shouldn't be in that position in the original place. 

Abby H 

on BBB

3 years ago

Terrible, TERRIBLE customer service. No one responds to emails, or phone calls. I placed an order June 5 and it said 3 weeks. It's been nearly 6 and now they are saying it won't arrive for another 2. I had said many times they need to cancel the order and no one responds. Never buy from these idiots. 

Lisa J 

on BBB

3 years ago

I purchased a $99 Calphalon **** set in mid December with a gift card for all but $16. I have waited 7 months for the set. I received an email saying a new cc# must be submitted to complete delivery. I had fraud on the old # they had so a new cc had been issued. I called ** and asked for a discount or future credit due to the long wait. They told me I could not get one. The customer service supervisor asked if I wanted to cancel so I said I did. After she canceled the order I said I thought 7 months was ridiculous to wait an... read more

Denise P 

on BBB

3 years ago

******** ******** CUSTOMER COMMUNICATION I ordered a faucet from Rejuvenation, was supposed to be 3-5 weeks production time.I am 2 WEEKS after this supposed time, have called 3 X and no on seems to know what the status is. Then they said they THINK it will be shipped JULY 21?? I know things are back ordered but where is the communication --- *** *** COMPANY, ********* 

Matthew F 

on BBB

3 years ago

You are rolling the dice with your children's expectations/happiness if you order from PBKids. Deal with this company at your own risk, which is likely to include never actually receiving the merchandise you order. They will fail to deliver on time, continuously pushing back the delivery date with no notification/communication. After months of this, they may or may not deliver the item. If they do, it may or may not be the correct item/color and may or may not include broken pieces. After this, they may or may not choose to ... read more

TZ 

on BBB

3 years ago

I asked about if Dream Swivel Recliner used any flame retardant chemicals. First, your online chat representative wasted 2-3 hours and provided no information regarding that. I called the customer service number, and the representative claimed they did not know more than what the website listed. I then emailed via the "Contact us" link on the Pottery Barn Kids website and did not get an answer for this question for over a month now. Different representative kept pushing this forward by either talking about irrelevant informa... read more

Liz S 

on BBB

3 years ago

Horrible experience with a defective item. Paid over $1,000 for a recliner/glider for my nursery. It was defective. The process of getting help and a replacement has been a nightmare. The soonest I can get a replacement is a year after I purchased the item. Ive asked for a refund or discount and they wont give me one. 

Mary O 

on BBB

3 years ago

As has been mentioned in other reviews, Pottery Barn will not tell you an item is on back order until you place the order (and, in my case, until one week later). I ordered a duvet cover for a guest room 6 weeks in advance of our guests arrival. It is delayed and now I need to buy another duvet cover and hope for the best in securing a refund when the Pottery Barn duvet actually arrives. This is a pattern for the umbrella company that operates Pottery Barn, West Elm and Williams Sonoma. I ordered upholstered pillow covers fr... read more

Lori H 

on BBB

3 years ago

Nine months after ordering and I still don't have my curtain rod. After several calls and emails, I got most of my order within 6 months of placing it in September 2020, but now I'm told the second curtain rod I had to order (because, 8 months after ordering, they told me they no longer carried the original rod I ordered - I ORDERED it but they no longer carried it after I ordered it???), won't be available at my "distribution center" until August 2021. But who knows if this new rod will still be on back order or will turn o... read more