Western Dental Kids

Kelline C 

on BBB

3 years ago

Sell u their insurance knowing they are not going to do any dental work to won't refund any of the money in with ****** one big joke they like killing people the must have the feel of ********** boss they have a answer for every thing can turn blam back on paition black and white proof of what ur talking about still they will say hi o8 

Susan W. 

on BBB

3 years ago

I had services done at this Western Dental and over paid for the actual services. I have been trying to be reimbursed for the over payment since December 2021. Everytime I call the billing department they tell me that they're sending the supervisor email to get the check sent out and the reimbursement amount went from over $1,000.00 to $205.00. Also, when they put my permanent bridge in they did not use any Novacaine or numbing agents as they drilled in my mouth.This Western Dental has really gone down hill! 

veronica b 

on BBB

3 years ago

Brident Orthodontist is not a dental place for kids. My daughter got her braces on. I was paying faithfully every month until the pandemic. When the pandemic came I couldnt pay like I was paying on time but that didnt matter to Brident Dental because they sent me to collections. They didnt care about the care of my daughter. I called to see about a payment plan they told me they dont do that so what else do I do . She havent seen the ortho since last year because they dont work with you. This business doesnt care about nothi... read more

Samuel W 

on BBB

3 years ago

was pressured into changing appoints last minute on several occasions due to consecutive doctor ********** at last minute. made appointments for me where when i showed i had to wait a additional hour because after they were closed for lunch the doctor then went to lunch. they try to sell you stuff you either do not need or is not covered by insurance after being told if not covered by insurance i dont want it 

Holi J 

on BBB

3 years ago

My mother had 4 teeth pulled and they sent her home with no antibodies or pain medication. 24 hours later and still nothing. She has called and called, and nothing.I called and hit "0" for emergency and I was hung up on 4 different time.I wish I could give them zero stars. This is an absolute nightmare. 

Jennifer C. 

on BBB

3 years ago

I was given a high-pressure sales pitch to buy an expensive treatment to prevent gum disease while a dentist was working on my teeth. I had to pay for it in cash. I was overwhelmed and confused, but I signed. I didn't get the details of the plan and was surprised to learn weeks later it was fluoride treatments. They were reluctant to give me written details of what I was receiving, and the list of treatment they finally gave me was so abbreviated that I have no idea what it said or what I was actually receiving. In addition,... read more

prasus m 

on BBB

3 years ago

This place is very unprofessional and unorganized. They had me waiting for 2 HOURS for a orthodontic appointment that was supposed to take 30 minutes or less to adjust braces. They had called me in when my appointment was at 9 am. Had me in the seat and took me out of the room to sign paperwork and told me to wait in the lobby. And they reschedule appointments all the time having customers come to the appointment to be turned around!Very unprofessional!!!! I have called numerous times to cancel my contract so I can go somewh... read more

Brittani H 

on BBB

3 years ago

I wish I could give a less than one star I have been going through Western dental for both all orthodontist care and general dentistry. I have had nothing but issues with them I recently switched locations from the ********* office to the ******* office due to moving. The manager of the ********* office and a manager of the ************** said that they would be able to transfer what the services render amount was on my ********* contract to my new ******* contract for orthodontist care. However it has been two months now si... read more

Tonika W 

on BBB

3 years ago

*******************************************************. *****. Do NOT PATRONIZE this place! I was scheduled for an 8am cleaning, but waited for 45 minutes to be told that the dentists do NOT arrive until 9 am. Moreover, the receptionist proceeds to explain that the early appointment is to include the **ray time. It is now 9 am and NOTHING has been done! Not to mention, EVERYONE that arrived this morning had an 8am appointment and was equally upset. Some people even left because they were told that they would possibly be wai... read more