Western Dental Kids

Ronald H. 

on BBB

4 years ago

Western Dental, led me to believe the process would take 3months, I started January 19 and now they push it out to June 26 or further. It is the worst business I have felt with. 

himanshu p 

on BBB

4 years ago

I have gone through the dental cleaning twice, and they did not tell me one of my teeth to have very high pocket depth. At a later stage, they told me that significant work needs to be done on that tooth. Now they gave me a 1200 USD bill not covered by my insurance. Something that can be taken care of earlier with less expense now has to be dealt with more expenses and care. This was solely due to the carelessness of the dentist who did not notice the pocket depth issue earlier. The dentist here do not pay attention to find ... read more

FELICIA J 

on BBB

4 years ago

Worst place to go if you're getting braces!! My services were done at the Wheatland office in Dallas, TX.. They rarely ever answer their phones, they canceled one of my appointments and didn't notify me so I missed work for nothing!! After removing my braces, it took them months to get me the correct retainer and that's after having me do (4) different impressions on four different occasions!! Braces were taken off in July, didn't get the correct retainer until December!! I had a major issue afterwards and tried to get it re... read more

Marissa 

on BBB

4 years ago

If I could give a zero star that is what I would give Western Dental. They have the worst customer service. Worst experience I have ever received. I went in to get braces and that is what I got! However, I Only got half the brackets placed and was told to go in for the rest after a cleaning. As I attempted multiple times to schedule an appt, I was told they had no appts avail. After three months of not being able to schedule an appt I went to the office to schedule and was told they have not had an orthodontist since the day... read more

Laurie F. 

on BBB

4 years ago

Had an appointment on 5/10/2021 for an EMERGENCY tooth extraction. After a two hour wait, xrays and an exam, was told, yeah tooth needed to come out, but there was NO ONE available until 5/24/2021 to do the procedure. Ok, who was the rude, condescending joker who did my exam, the janitor?!? Not to mention that my pain was thru the roof and what about infection possibilities during those two weeks, asked him this-this just walked away, ignoring me! With the exception of the women who did my xrays, the staff was extremely rude... read more

Kayla B. 

on BBB

4 years ago

I would leave this place zero stars if I could after my experience today they scheduled my son at 10:00 a.m. and by 2:00 p.m. he still was not done and with me and my daughter waiting out in a hot car 4 HOURS because we can't wait inside due to "covid" ..you know the imaginary illness that's not even as bad as the flu! and I had to pick up my husband by 3:00 p.m. in Tulare and here we are 2: 30pm and they still haven't finished putting on his wires and bands and I had to leave without them doing it and now they won't get him... read more

Marina 

on BBB

4 years ago

Rude check in clerks. The BIGGEST liars you'll ever know. Will talk over you, look up wrong info and tell you to do unnecessary things. 

Roger M 

on BBB

4 years ago

My blood boils every time I think about this dental office! All the work I had done is already failing! Ripped ***** dental and myself for over $5000 dollars and are now taking me to collections for another $2600 dollars because Ericka is too incompetent to get approval from an insurance company. She assured me after badgering multiple times that everything is in order and that there would be no surprise bill in the mail. I explained to her that what was left on my Care credit was all there was and that if the work wasn't co... read more

MrsJJones 

on BBB

4 years ago

Its so disheartening to know that a company like Western Dental Even exists. I went it November 2019 to get braces at a location in California. The staff was very nice and I can see why, these people are only quick to take your money and deliver poor quality in return. They only placed braces on the very front of my teeth and front at the bottom, stating I needed to come back to have them placed all the way around. I had found that odd, but It was my fault for not asking the wright questions before consenting and signed pape... read more