Western Dental Kids

Niesha P 

on BBB

4 years ago

This place is the absolute worst their employees are rude customer service is rude I called and a woman who said she was a supervisor even refused to even take my complaint. They have made my life with braces hell my braces are completely paid off I signed a contract for a 2 year treatment plan my teeth still look the same no improvement now there is a new dentist who has changed my complete treatment plan now they are double charging for extra services not needed and refusing to continue to service my paid off braces until ... read more

Chelsey R 

on BBB

4 years ago

Policies and procedures are not conducive to serving customers. Xrays are mandatory every 6 months. This is non negotiable or they will deny teeth cleaning services; even if you had prior xrays with the same company within 6 months that showed no prior dental health issues. This indicates the company policy is not about patient health and/or Dentist protection. This practice is unethical, about money, and billing insurance companies for unnecessary services. Cleaning is not considered part of a routine exam. You need to book... read more

Al M 

on BBB

4 years ago

Like other reviewers, if I could give 0 stars, I would. My 89 year old mother needed a tooth extracted and, unfortunately, they were the only open dental office. At the time of her appointment, they tried to sell her unnecessary services aside from just extracting her tooth. Her tooth was eventually extracted at the cost of a few dollars shy of $1,000.00. She wrote a check as she was told they would not perform any services unless she paid in full. So, her tooth was extracted and we left with no further incidents. A couple o... read more

Quinn G 

on BBB

4 years ago

I would rate this place 0 stars if I could. Let me tell you my Western Dental & Orthodontics horror story. Before moving back to Merced for school in mid-2020, I had my teeth checked out by a dentist in San Diego, who took X-rays showing my wisdom teeth needed to be removed. I also needed a special cleaning. Because I didn't have Medi-Cal in San Diego, I went back to Merced seeking dental care to get these things taken care of. To my misfortune, I'd never heard of Western Dental, and they were the first people who could offe... read more

Michael H 

on BBB

4 years ago

Terrible place! Why have an appointment if they keep you waiting hours! They are trying to squeeze as many people as possible in to be seen during a pandemic 

Crystal R 

on BBB

4 years ago

Go elsewhere, billing department makes entire experience feel horrible. The poor Doctor needs to move to another facility he probably doesn’t know how bad it is for the costumers dealing with the bill after the service. I tried to call many times to resolve issues with my bill issues they’ve created... you get placed on hold or directed to someone else to get disconnected. I even asked the gal on the phone for a call back if that happened! No called back. They list charges that have their own meaning but don’t make sense whe... read more

Michael B. 

on BBB

4 years ago

CONSUMER / BUYER BEWARE! I join the many who give Western Dental a negative rating. They absolutely cannot be trusted and will take your money and not perform the service. Western Dental habitually presents and locks you into a detailed contract. If you could find another orthodontist in the area, I strongly advise you to consider other options. The entire Western Dental team has poor service from corporate down to the front desk local workers – super nice until you sign the contract. Bottom line: DO NOT GO TO THIS PLACE!! Y... read more

John O 

on BBB

4 years ago

If only I had read these reviews years ago, I would not be going through this today! The dentist is a really great guy. Funny, caring... but his front desk and credit people are atrocious! They wouldn't let me make a change to my Care Credit payment before I left, saying that I had to go through Care Credit. Care Credit said, "No. You have to go through the dental office to correct payments." !!! Due to COVID, they do not want walk-ins, so I called them to schedule to come in to fix the payment, however, trying to speak to t... read more

Civil Citizen 

on BBB

4 years ago

Horrible customer service. The female representative would not give me the correct department information and she refused to give me the title of the "support" person giving her such info. I asked to speak with someone regarding false advertisements and the customer service rep put me on hold only to inform me that her "support" told her that they do not deal with advertisement issues- she refused to provide me with any person or department who would address my complaint and she would not tell me the title of her "support" o... read more