West Herr Acura

Set the Stage s. 

on Citysearch

12 years ago

They went out of their way to accommodate me. 

ConcernedNow L. 

on Citysearch

12 years ago

I happened to be going to Buffalo on Monday, October 22, 2012 for an appointment. My service light had recently come on and I called Ray Laks while in route to Buffalo to set up an appointment. Their service department was able to schedule me the same day. I appreciate their flexibility and willingness to service my MDX on such short notice. And ... they washed my vehicle as an extra bonus!! 

WorldsApart M. 

on Citysearch

12 years ago

Overall it has been an extremely pleasant experience. Ray Heider recently sold my hushand a TL,(which he loves),and I just bought the MDX. Ray has been extremely helpful and generous with his time. He goes the extra mile when it comes to making the buying process as convenient as possible for his clients. We appreciate his efforts and well as the team's. It's been a very good experience doing business with Ray Laks. Acura. 

Walk About R. 

on Citysearch

12 years ago

Good overall experience. Appreciated y'all have a loaner available to minimize my out of pocket time. 

Ides of March L. 

on Citysearch

12 years ago

I could take my car anywhere for service but I choose to take it to Ray Laks because of the quality of service. Chris and Tiffany make the service department customer friendly and always assure that I have loaner that is clean and efficient. 

Save a Second T. 

on Citysearch

12 years ago

Perfect as usual. 

WaterWings W. 

on Citysearch

12 years ago

This was Excellent Service - Tiffany was great, very thourough. They had a new service manager, and he seemed like a refreshing change from the previous one 

Rise Above C. 

on Citysearch

12 years ago

Awesome customer service, as usual. 

SwimmingFish S. 

on Citysearch

12 years ago

Ray Laks was able to provide an A1 service for me on very short notice. They went out of their way to accommodate me.