West Herr Acura

caterinak 

on Citysearch

14 years ago

The Service Manager, Jim, took care of everything for me on 6/9/2011. Class guy! He did AN OUTSTANDING JOB! Ray Laks should be proud to have him as an employee. I hope that the dealership recognizes the HARD WORK that he does for them. He is what customer service is all about. Thank you JIM! 

maximinaharis 

on Citysearch

14 years ago

So pleasant – Excellent service! Chris, the representative that assisted me, is so pleasant! I like that he took the time to explain everything to me in terms that I would be able to understand, and he did it with a smile! Very nice! He told me a time to expect the completion of the service, and he was exactly right! 

teresapalmerx 

on Citysearch

14 years ago

Tiffany is always so friendly and she makes me feel comfortable. 

bramacone 

on Citysearch

14 years ago

All very knowledgable – Excellet Service Department - I own an 03 Acura MDX, and a Honda which I both service with them. Sean Kelly is the Asst Sales mgr. He's excelleent Mark is the Mgr. also very good. I've really appreciated how great these guys are at getting our apts in around our schedules. And I've had so many problems with other service departments trying to make up bogus charges and things which need to be fixed. So now I bring both our cars into Ray Laks. I find the Mgrs both very professional polite and accommodat... read more

Sheer Genius 

on Citysearch

14 years ago

Superb customer satisfaction – Overall - super, A-plus TSX on Thurs; RSX on Fri; I will always have an Acura. Special salute to Tiffany - creates superb customer confidence and satisfaction. 

NYNYguest 

on Citysearch

14 years ago

Immediately got my car into the service bay – Chris met me at the service desk and immediately got my car into the service bay for mirror replacement. He told me the job would most likely take under 1 hr. That was an accurate call. 

guesttho 

on Citysearch

14 years ago

A customer for years without a single problem – I have bought several cars from Ray Laks, 2 Acuras and a Honda, and have taken them to this location for the last 10 years. They have been great, and I've never had a complaint. 

verdameinhart 

on Citysearch

14 years ago

I will never, ever take my car to another place to be worked on. I will never, ever buy a car that is not Acura. I will never, ever experience from another dealership the highest degree of customer service that the Ray Laks team extends to me at all times. Quite simply: you are the best!! 

charciclli 

on Citysearch

14 years ago

Outstanding thanks to Tiffany. She is EXCELLENT and is a main reason why I buy a car at your dealership every two years.