Wells Capital Management

Darrin S. 

on BBB

8 years ago

Two months after going to a branch office and closing my checking account I received a past due notice foe a credit card that I had received but never activated due to the fact that I never applied for the credit card, or for it to be tied to my checking account. After calling the number on the past due notice I was informed by the credit card division that the checking account charged the monthly service fee to the credit card because there was no balance in the checking account. I asked how someone charged to a credit card... read more

Shane in AZ 

on BBB

8 years ago

Was told the amount I needed to pay on my home loan to eliminate PMI. The bank gave me a number, we saved up and paid it. Waited 90 days to see it fall off... it didn't. Went to the branch (where a great agent tried to fight for me) but home office hid behind FHA (agent's words) and said that they gave me a wrong pay-down amount but since it's the FHA guidelines there's nothing they can do about it. Wasted $750 in waiting and now have to pay again and hope this time they were right. The bank wouldn't even issue a credit (fro... read more

confused c. 

on BBB

8 years ago

In 2012 my son at the age 18 or 19 started a retirement/trust account he was given a 16 digit account number, 2017 he passed away when I call (parent/mother) Wells Fargo I was told that that account number was merged with his employer 401k account which he did not participated in. I know what my son told me ( the value) of it now 2017 no one at Wells Fargo is answering ANY OF MY QUESTIONS 

sherry a. 

on BBB

8 years ago

I opened wesll fargo saving account for my daughter ( she is 12 ) at 20 days ago because her dad wanted to send money to her account from another country . and when I was opening account I told banker and her manager this account is just for transfer money from another country. 1- they did not sent ATM card after 20 days 2- when her dad sent money less than 10000.00 they immediately hold and block her money and with out any reason closed her account.. I have excellent credit but they destroyed it with this stupid decision!!... read more

Mary L. 

on BBB

8 years ago

Beware of financing with Wells Fargo. I purchased furniture and was offered interest free financing if paid in fulll within 15 months with regular monthly payments. My first statement just arrived. Minimum payment is half of what it should be to pay off in 15 months. Thus I hadn't paid noticed the amount would not pay off in 15 months I would have had to pay interest at 29%. I don't think the average person would be aware of this. 

bhuwan 

on BBB

8 years ago

I am disappointed with the service Wells Fargo Provides. Frustration started since I opened the account. they pressured me to open more than 6 accounts when obviously it was not necessary. There were lots of mistakes made on the transaction request. I called costumer service today to approve my ticket purchase they would not. My account balance is 14000$. my purchase was a little more than 3000. despite of calling the costumer service agents and the manager my request to approval was denied. Thats just one example. They did ... read more

Betty G. 

on BBB

8 years ago

I purchased a car and finance it Thur wells forge dealer service, had the car for two years never late on payment always on time, always kept full coverage on my car insurance, on March 21, 2017 we had a bad hail storm my car had some damage to it, my son took my car to auto collision and had it repaired, when my insurance sent me a check for damage I took the check to a wells forgo branch and told them the car had been repaired and please just applied the check to my car loan, the branch office in Greenville SC told me that... read more

Hallie 

on BBB

8 years ago

Wells Fargo is the worst bank I have ever used in my life. Their customer service ranks among the worst I have ever encountered and with their recent fraud scandal they have no reason to be playing games. I currently bank with them and my mother and sister bank with them and use them for their car loan/dealer services. They recently messed up one of my mother's car payments and submitted it as a principle payment rather than the next month's payment even after she told them specifically it was for the next month's payment. T... read more

Marvin G. 

on BBB

8 years ago

I was "inherited" by Wells from Wachovia. Since than I have had a string of problems from opening unauthorized accounts to changing accounts without notice or signatures. They are scoundrels pure and simple. Their so called "Bankers" are totally untrained to offer financial advice, they are instructed to sell Wells products period. The last was unfamiliar with the terms allocation and laddering. I thanked her and left. It's a major headache to simply change a billing address. If you call you are on hold, than transferred in ... read more