Wells Capital Management

Jeffrey S 

on BBB

6 years ago

I paid my Car Loan off several Months early. I received my Title, but they won't remove it off my credit report it has been paid in full. I asked them 2 times to do this and I get the song and dance why they can't. I will never use this bank. I will not recommend this bank either. this is not how you treat a outstanding costumer. 

Alex P 

on BBB

6 years ago

Dont Trust Bill Pay When you change your address online it does not change the address on the checks they send out through bill pay. You have to go in and make the change in a different spot. What this means is that you can Spoof your address if you dont want to use your real address. Great Job Wells at reinventing yourself. So all criminals that want to hide please use Wells FARGO billpay 

Debra M 

on BBB

6 years ago

I had a horrible experience with Wells Fargo. First of all, I have had accounts with Wells Fargo for over 10 years. I recently received an insurance settlement check and deposited it into my WF checking account. At the time of deposit I was told the funds would be available the next day. I looked online at my bank account at 7:00 AM EST the day after the deposit and the funds were available in my checking account. I proceeded to pay some bills that needed to be paid after I received this settlement. At approximately 10:40 AM... read more

Chelsea 

on BBB

6 years ago

***** ***** thinks they can be unfair and deceptive while smiling at you and that you won’t notice it. *****, the customer service rep, refused to correct a bank error on an account and told us we have to close the account and open their new account with higher fees. I’ve been a customer for over 10 years and wells only wants to increase their fee income rather than correcting their mistake. ***** also refused us the opportunity to speak with someone else and make a formal complaint so that he could hide the fact that he’s t... read more

Barbara H 

on BBB

6 years ago

I was transferred to many different departments trying to get a fraud alert added to my account after I received an official email from Wells Fargo that said they changed my mortgage number. I spent hours on the phone and was given to deleted phone numbers, people said they didn't understand my complaint and sent me to another agent including a debit card agent, email preferences changed, my bill pay set-up completely deleted including payments due in on Monday. These customer service agents are vicious. 

K H. 

on BBB

6 years ago

I don’t see how this bank is still in business. It’s a fraud 

Katie W 

on BBB

6 years ago

Dear *******, Thank you for NOT addressing my concerns regarding my business account this morning. I never asked you to reverse the fee, you only assumed that I did. When I called the customer service number after our transaction whereas you were completely combative, they answered my questions regarding my account which you neglected to do. Your unprofessional demeanor was absolutely uncalled for especially to a customer since 2002. Hopefully this experience will be a learning curve for you as I’ve escalated this further. I... read more

Cristina C 

on BBB

6 years ago

I was with ******** and then Wells Fargo bought them, so in total I've been a customer for about 12 years. Early years I can't recall a lot of issues. Have a business account as well as personal account. Well the last several (I would say at least 4-5) our debit cards have been compromised on average 2-3 times per year. That's 3 cards total and at first I just blamed it on the hackers getting better & quicker - even though the bank should be doing the same. This year, my business has been hacked twice, my personal between mi... read more

Alyssa R. 

on BBB

6 years ago

Opened an opportunity checking account here after *****CU sent my account to chexsystem's. I thought the offer to open a checking account when no other bank would let you showed how this bank would be. Since opening the account I now see all they do is take advantage of you, or just me. The representative's tell me clear lie's, a fraud rep, online chat rep and everybody I've talked to about my account has been completely ridiculous and refuse to look into my account and have left my account in a negative balance. Get a prepa... read more