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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had this prescription drug plan for a couple years now, but in 2024 they changed to Express Scripts for the mail order. I was sent a new card and told that I would have access to my on line account in early January of 2024. I tried then with no success and placed a call to their support line. They had me try a few things and said they would send it off to their support staff and they would get back to me in 10 business days or less. Well I've now heard that same response and;Open a new account with a new email address... read more
I have to have a neck operation badly and had it set for December 2023 I went for my pre-ope and it was refused to be paid for by them and now 4 months later I'm stuck with that bill and I'm on SSDI at like nothing amonth I can't live like this much longer.
Business response:
Hello, I have made several attempts to reach out to you and the provider via phone and email. The Authorization was a duplicate however we could not identify any denials. Please contact the provider and have a new authorization entered. You can also reach back out to us.Thank you,
Fraudulent practices Wellcare quotes one price, then charges another. I've read lots of reviews, and have found this is a widespread practice. They stone wall u, then whrn Medicare gets involved, they use intimidation practices so I would drop it. Its in Medicare's hands now. I hope Medicare fines them big. I would also like to see a class action suit.
I'm supposed to have dental. There are no dentists in my area that take Wellcare and they won't cover an out of network dentist. I am limited to one clinic and it is a for profit so there is no financial help. After two years they now charge me with 20 percent co insurance on all injections.Customer service is non existent. I have no idea what they are doing until I get a bill for something I thought was fully covered.I wish I'd stayed in FL with my wonderful Humana Gold.
Business response:
Dear Rosemary F****, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have made resolution with you concerning your issues , if you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Myra D
Dealing with these people has been a nightmare! How can you resolve any issues when their customer service representatives don't speak clear English? Even the simplest of answers name, medication, etc. you have to repeat & spell out over & over & over. So far it's been 3 torturous phone calls to get medications I've been on for over 30 years to be approved. Pure h***!
Business response:
Hello.We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/complainant regarding their pharmacy concerns and educated them on the Drug Formulary List. No further action necessary.
The plan names have changed over the years, but I have been a Wellcare Classic member since 2011. For 2024, I switched to Wellcare Value Script as I was advised by a customer service rep that it would save me money. It was a lie. Since January 1, 2024, Wellcare Value Script has been a nightmare. I have had to discontinue important medications I have been on for years because I now would have to pay almost $200.00 per month for each, instead of my old co-pay of 10.00. My endocrinologist wants me on Mounjaro, which is Tier 3 u... read more
Absolutely the worst customer service I have ever experienced! My husband got the prescription drug plan in October 2023. We have been trying to set up his member portal ever since. It will not work! I have tried phone calls, can barely understand them, and they tell me to do the steps that I have already done for a thousand times. Same thing with their online chats. This is beyond ridiculous and we will be looking to change when the year is up.
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/ complainant regarding their concern. Escalation to our IT team confirmed members online issues has been resolved.
Stay far away, won't cover my Symbicort asthma medication, or ok pain killers,
Business response:
I have established contact with the member and discussed the issue she had, and we have reached a satisfactory result.Thank you.
**************** is horrible all in the ***********. They put you on hold continually and after nothing has been resolved or answered and hours go by, they drop your call. Then you phone back and start all offer. They promise to send you to a ************* person and they don't. It took me 4 weeks and several hours at least 20 to 30 hours to get a problem solved after many promises. Still not sure if it is fixed. Horrible!
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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