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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I transitioned to Medicare on 9/1 after retiring. I did a lot of research beforehand and selected WellCare PDP for Part D. On 9/27 I attempted to refill 2 scripts - Simvastatin & Carvedilol. The pharmacist told me he was getting an error that he had never seen before and advised me to call WellCare. I called WellCare on 10/1, they told me coverage for the scripts was denied because the MD who ordered them did not participate w/ Medicare/WellCare. I asked why this was a problem since I was not asking for any of the MDs servic... read more
Business response:
Hello and Good Morning, We have made outreach to Ms. ******** in efforts of resolving this matter and are working with Pharmacy to reach resolution. She has been provided with our department number for call back and ongoing communication. Thank you.
The worst insurance company. Do not choose these people. A simple phone call sends you into an endless wait time. They refused to pay an office call. A procedure Medicare always covers. It has now been 2 months of ridiculous excuses in submitting the same information over and over again. They are not worth even 1 star.
Business response:
Good morning, we have not been able to reach the member , we do not have a telephone contact, we have emailed the complainant 3 times with no reply, we would need the member ID to assist, thank you
While the Medicare bureaucrats make everybody involved in this process suffer, Wellcare makes it even worse. Poor comms, awful website, poory trained customer service reps, and they send docs to their customers that require a bored lawyer to interpret. There must be better!
Business response:
Hello, On 10/1/2024 at 3:09 PM, we contacted the member via phone to discuss his concerns. While the member declined to verify HIPAA information, he confirmed that he had written the review and explained that his main issue was difficulty accessing his formulary list. However, he has since been shown how to access it through the member portal and no longer has concerns in this area. The member also mentioned that the documents he receives are generic in nature and not personalized, though he had no specific letters in mind a... read more
WellCare promises you everything and gives you nothing.I have had nothing but problems with anything I have tried to do through WellCare.The people *** work there send you to non providers and their lists have doctors on them *** have never worked with WellCare! DR. *** says I have congestive heart failure but I don't? They refuse a crown even though they promised 5000 in dental, They won't correct the cataracts because they are mild, no cardiologist appt., ************ is a joke!!! STOP offering WELLCARE, they are useless!!
Business response:
Hello ******** ****, My name is *******, we received your review regarding the health plan. To further research your case, we need more information. Please contact me at ************ and reference case number *********. Thank you, *******
For years I have been using ********* - suddenly they refused refill !!! My doctor submitted the paperwork for reconsideration but they still refused!
worst healthcare insurance company ever, Doesnt want to pay for a brace for my right knee, which is due to arthritis
Business response:
Hello.The plan has made several attempts to contact the member/complainant regarding their concerns and have been unsuccessful in speaking with the complainant.
If I could give a 0 rating I would. My mother died on July 1, after no less than 7 phone calls and sending information to them, jumping thru their endless hoops, I was told today she would be paying for the month of July and there would be no refund. Over 2 months after her death. Their customer service is based overseas and those representatives only know how to read from a card, they do not listen, they ask repeated questions. I would not recommend this company to anyone for any reason EVER!!!
Business response:
Good morning, we requested additional information from the complainant , we are in need of the member ID to address the concerns, the complainant replied "I am more than fine with WellCare. I am not jumping thru one more hoop. I have written my review and am DONE!" The plan is unable to continue this complaint, thank you.
Awful. Ridiculous security. Make you change your password o 12 digits every time you log in! Farmed out operators that barely speak English! When you call you will be transferred and on hold a min of 5 min or more lie 1/2 hour.
Business response:
Hello. The plan has made several attempts to contact the member/complainant regarding their concerns and have been unsuccessful in speaking with the complainant.
Don't sign up They will not pay your hospital care if out of state They will tell you great stiries to get you to sign up. Lies
Business response:
Good morning,Thank you for bringing your concerns to our attention. We would like to assist further with the issues you've experienced. Unfortunately, we were unable to locate your account based on the information provided. We have sent you a direct email to gather additional details and better assist you.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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