This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Beware! My mothers plan was canceled for nonpayment because they had the incorrect ZIP Code. They said they tried to call and send letters however they were never received. The phone number was incorrect as well. After speaking to someone who was actually nice this time, my mother was denied reinstatement. I PRAY FOR PAINFUL CANCER UPON THE EXECUTIVES AND THEIR FAMILIES ????????
Beware! My mothers plan was canceled for nonpayment because they had the incorrect ZIP Code. They said they tried to call and send letters however they were never received. The phone number was incorrect as well. After speaking to someone who was actually nice this time, my mother was denied reinstatement. I PRAY FOR PAINFUL CANCER UPON THE EXECUTIVES AND THEIR FAMILIES ???????? Hello. The plan has made several attempts to contact the member/complainant regarding their concerns and have been unsuccessful in speaking with the... read more
my wife and I were on a cruise on the inside passage of Alaska. We both caught a virus and were prescribed medication by the ships Medical Center. Instead of filing it with our insurance companies, they told us we had to file it. My wife filed with Kaiser and they paid. I filed with WellCare and they turned it down, saying I was in international not in the US. I disputed the claim and re-filed showing clearly that the insight passage is considered Alaska. They still turned on the claim. Hello.The plan has made several attemp... read more
Wellcare required preauthorization for even the most routine drug. My doctor prescribed cyclobenzaprine for a "gardening" backache and it took 2 days to clear all the hurdles BY PAYING CASH OUT OF POCKET because they did not review their own paperwork for 2 days, while I alternate ice and heat and wait in pain. I had to make several calls that resolved nothing. Hello. We apologize for the dissatisfaction that you experienced. The plan attempted to contact the member regarding their concerns and member did not want to speak t... read more
Business response:
I understand that Wellcare has a process for addressing dissatisfied customers, but that process does not ameliorate the problem - which is Wellcare likes to save money by denying service.
Wellcare required preauthorization for even the most routine drug. My doctor prescribed cyclobenzaprine for a "gardening" backache and it took 2 days to clear all the hurdles BY PAYING CASH OUT OF POCKET because they did not review their own paperwork for 2 days, while I alternate ice and heat and wait in pain. I had to make several calls that resolved nothing.
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The plan attempted to contact the member regarding their concerns and member did not want to speak to us. The member was then sent an email educating them on the prior authorization process required for their prescription drug.
My complant is with WellCare a medicare presciption drug plan. I would not even give one star to this company. I am in need of a certain medication and this company has denied it under fales pretense claiming my dr. did not send in all the information needed.After checking with my dr. all information was faxed to them but they are denying it. This medication is very important to my health and well being. I tryed to find out who does the denial process and made it all the way to a supervisor who did not even know the meaning ... read more
On June 1st I went into Wegmans to fill a prescription. I learned at that time that my Wellcare policy had been cancelled on May 31st? I went home immediately and called Wellcare. They explained that the reason for my termination was because I had not paid the $2.30 premium for 5 months- I was CANCELLED and they will NOT reinstate! I explained that there should not be any problem because it was being taken directly out of my social security so this must obviously be a mistake. I have had my part D plan deducted from my socia... read more
Business response:
Good morning, *****, It was a pleasure speaking with you. As discussed during our conversation, I initiated preliminary research prior to reaching out and have since forwarded your case to our business partners for further review and investigation. Once I receive an update, I will follow up with you directly by phone to discuss the findings. In the meantime, if you have any questions or need further assistance while the review is in progress, please feel free to contact me at ************ and reference number *********. Than... read more
I am having a very hard time in reaching out Well Care agent. The keep transferring me and put me in hold for long period of time. They send me a check of $133,97 from Express Scripts, the check was misplaced by the mailman I received the check late. The bank did not accept the check because the 180 days passed. I contacted Well Care, and they have me long time waiting an no results. The same with my doctor, they don't want to cover my co-payments. I am feeling headaches, and I need an MRI, but the insurance is charging me $... read more
This is the WORST COMPANY I have ever delt with, 3-4 time a week calling and wanting to go over how we take our medication, do we need assistance using the bathroom, do we feel safe in our house, do we need a ride to the Dr office to compleat there suggested exams. Have called twice to be removed from there useless phone call add, e-mails adds and US mail fliers. I'm 67 yrs old, diabetic who does dr visits every 3 to 6 months as needed to stay healthy but they keep coming up with new things they want you to spend money on. I... read more
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 385 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com