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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stay away from wellcare!!! They have declined every pain medication my Dr prescribed...
Business response:
Dear Mr. R Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. During our investigation it was determined that the medication your Doctor presccribed required a prior authorization that was not obtained. Please be advised that we are governed by CMS Medicare and there are certain pain medications that require prior approval based on CMS Medicare guidelines. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Your busine... read more
FIND ANOTHER PROVIDER!!! For 5 years I used WellCare for prescription drug plan for my wife and myself. In 12/23 I received a new debit card, same number, different expiration date. We were set up with auto pay previously, and after I informed WellCare of the change of expiration date, things went bad. After several documented attempts to set up auto pay, we were dropped for failure to pay. My bank said there were no issues on my end and that the problem was with WellCare. After several attempts and hours on the phone I spok... read more
There needs to be a 0 star option. Wellcare has taken advantage of my elderly mother, leaving her with a healthcare plan that has required her to change all of her providers, and I believe, affected her quality of care. Before she was called and convinced to sign up with this substandard Medicare Advantage plan she had traditional Medicare with a plan F that covered all of her medications and allowed her to see providers that could provide quality care in a timely manner. I believe that she was called and is a victim to a sa... read more
Business response:
Hello.The plan has made several attempts to contact the member/complainant regarding their concerns and have been unsuccessful in speaking with the complainant.
I had a horrible experience with Welcare. I needed to be referred to an endodontist. From February to October 2024, they were never able to get me a dentist. They referred me to well over ************************************************************ the network. I still have the email they sent to me with 80 dentists contacts, and none of them accepted Welcare. I happened to mentioned to Welcare a dentist office that I had visited about two years earlier where I had a very bad experience. Welcare contacted them to see if they... read more
Business response:
Hello and Good Afternoon, We sincerely apologize for the dissatisfaction you've experienced. We have made outreach and left a message with callback number to assist. Thank you!
Their customer service is horrible. And on top of that since they are in the Philippines and it's hard to understand their accent not to mention they are disorganized.
WellCare / Centene Alt Formats sent some type of spiral bound book in braille. I haven't had WellCare for over a year, am not blind and have no use (other than to make snowflakes) for this book. You wasted paper, ink, binding and postage. Please correct your records.
Business response:
Hello ***** ********, My name is *******, we received your review regarding the health plan. To further research your case, we need more information. Please contact me at ************ and reference case number *********. Thank you, *******
I echo ***** S's review of the corrupt frauds at C2C Innovative Solutions in her review exactly, with some additional info about frauds at Wellcare: I submitted my Part D LEP appeal via **** Certified Mail on 5/24/2024. *** picked it up from the ** in ************, **, on 5/30/2024. Today is 10/31/2024 (appropriate because its Halloween and C2C are the sole, monstrously incompetent, and pharmaceutical-industry owned-and-operated arbiters of Part D LEP appeals). So, it has been almost exactly 5 months, and I have not received... read more
Business response:
Hello.We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/complainant regarding their concerns, and we are currently working on getting this matter resolved.
Wellcare is a scam company I recently had an drug prescription plan with them for 26 dollars a month.They kept trying to make me pay in advance every month 50 dollars .I had to call every month and argue with the illiterate no English speaking employees to stop it But they kept doing it .I have lost my patience for this company and have recently closed my account again I say that wellcare is an total scam total scam and needs to be investigated immediately
Business response:
Hello, We are reaching out regarding Customer Review #****** concerning a complaint related to Wellcares prescription plan billing practices. We promptly reached out to the complainant via email, requesting their Wellcare Member ID or associated contact details to locate their account information and fully address their concerns. However, in their reply, the complainant declined further communication and did not provide the requested information to allow us to access their account. As we have been unable to verify the member... read more
Terrible company! Absolute disaster!!!!!!! Stay away!!!! Go with any other just not this one!!!!!!!
Business response:
I have made 3 outreach to the complainant on 10.28.2024, 10.29.2024 and 10.30.2024 all attempts were made via email and were unsuccessful. Please assist in providing additional information in order for me to make a successful outreach to complainant.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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