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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a horrible experience with Welcare. I needed to be referred to an endodontist. From February to October 2024, they were never able to get me a dentist. They referred me to well over ************************************************************ the network. I still have the email they sent to me with 80 dentists contacts, and none of them accepted Welcare. I happened to mentioned to Welcare a dentist office that I had visited about two years earlier where I had a very bad experience. Welcare contacted them to see if they... read more
Business response:
Hello and Good Afternoon, We sincerely apologize for the dissatisfaction you've experienced. We have made outreach and left a message with callback number to assist. Thank you!
Their customer service is horrible. And on top of that since they are in the Philippines and it's hard to understand their accent not to mention they are disorganized.
WellCare / Centene Alt Formats sent some type of spiral bound book in braille. I haven't had WellCare for over a year, am not blind and have no use (other than to make snowflakes) for this book. You wasted paper, ink, binding and postage. Please correct your records.
Business response:
Hello ***** ********, My name is *******, we received your review regarding the health plan. To further research your case, we need more information. Please contact me at ************ and reference case number *********. Thank you, *******
I echo ***** S's review of the corrupt frauds at C2C Innovative Solutions in her review exactly, with some additional info about frauds at Wellcare: I submitted my Part D LEP appeal via **** Certified Mail on 5/24/2024. *** picked it up from the ** in ************, **, on 5/30/2024. Today is 10/31/2024 (appropriate because its Halloween and C2C are the sole, monstrously incompetent, and pharmaceutical-industry owned-and-operated arbiters of Part D LEP appeals). So, it has been almost exactly 5 months, and I have not received... read more
Business response:
Hello.We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/complainant regarding their concerns, and we are currently working on getting this matter resolved.
Wellcare is a scam company I recently had an drug prescription plan with them for 26 dollars a month.They kept trying to make me pay in advance every month 50 dollars .I had to call every month and argue with the illiterate no English speaking employees to stop it But they kept doing it .I have lost my patience for this company and have recently closed my account again I say that wellcare is an total scam total scam and needs to be investigated immediately
Business response:
Hello, We are reaching out regarding Customer Review #****** concerning a complaint related to Wellcares prescription plan billing practices. We promptly reached out to the complainant via email, requesting their Wellcare Member ID or associated contact details to locate their account information and fully address their concerns. However, in their reply, the complainant declined further communication and did not provide the requested information to allow us to access their account. As we have been unable to verify the member... read more
Terrible company! Absolute disaster!!!!!!! Stay away!!!! Go with any other just not this one!!!!!!!
Business response:
I have made 3 outreach to the complainant on 10.28.2024, 10.29.2024 and 10.30.2024 all attempts were made via email and were unsuccessful. Please assist in providing additional information in order for me to make a successful outreach to complainant.
WellCare sent us a bill for $2766.93 for a mistake they made. They said "although you paid the right amount based on the way the claim was originally processed , we have discovered that the actual amount owned is greater that the amount you paid . We apologize for any inconvenience." The amount was suppose to be free. I have wasted hours on the phone trying to get this resolved. Today when I said if you can't help me send me to someone that can they hung up on me. First two calls were in the Philippines. I asked for a manger... read more
Business response:
I place a successful call to to member on 10.24.2024 and spoke with the complainant's wife. I was able to resolve all the complainant's issues in regards to the bill received. The complainant understood and was satisfied with the outcome.
***** this company for ******** drug prescription program. As I only havee one routine prescription for prescriptions, insurance agent recommended as it was least exxpensive program. Believe me when I say I would rather pay more for an efficient company, ************ has unconsicationably poor customer service. My experience has been less than satisfactory: (1) unable to update ACH payment method on website; extremely inefficient staff - called to update payment method due to an identity theft issue in mid-September has yet ... read more
Business response:
Good afternoon,I have made an unsuccessful outreach to the complainant. If the complainant would like further assistance, she was provide my information via email. The complainant does not want to verify HIPAA, therefore we do not have sufficient information to address all her concerns.Thank you!
Terrible customer service. The representatives dont even know the medications or coverages and keep you on hold for a long long time. I hate having to call them.
Business response:
Hello and Good Afternoon,We sincerely apologize for the dissatisfaction you have experienced. We will be reviewing all customer service interactions in efforts of making improvements.Thank you
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open at 9:00 a.m.
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