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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I just wanted to go paperless for my ***'s. Went to website as instructed on my paper *** which was wellcare.com/PDP. Found nothing about paperless. Kept looking, nothing. Called # to get this done. ***y were closed. One hour of wasted time. Called 2 days later, 7/25/24. CSR wanted my wellcare #. I said my ******** ID number on *** was ########. She said that's not it. I said it's the only number on the **** She wanted me to get my Wellcare card which was not right with me. I did hobble to the kitchen and brought it back to ... read more
Business response:
Hello and Good Afternoon, We sincerely apologize for the dissatisfaction you experienced during your outreach to ***************** We understand your frustration, however when a member would like to set up an electronic EOB or also referred as paperless you must be transferred to Express Scripts for assistance. You may also reach them directly at Express ************************** **************. Multiple outreach was made to ****************** with no response, messages were left with my callback number. Again, I sincerely ... read more
Health care scam and my elderly mother with Alzheimers did not and cannot sign up for anything without my approval!I called time after time to remove her from their system and bogus account with no success!They keep asking to speak with my mother and to send them my POA to them, which I will never do!Don't be a victim of these deceptive scammers and they will scam you! Donot send any legal paperwork to them as you will be scammed further!My next step is to file a police report since my elderly mother was mysteriously signed ... read more
Business response:
Dear Steven K, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that your mother have experienced. We reach out and tried to resolve the issue as quickly as possible, but without requested information we can not fully investigate. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Myra D
I work at a doctors office in referrals. I can't find any specialists in the ************* area, that will accept this insurance. DO NOT BUY WELLCARE
Business response:
My name is *******, we received your review regarding the health plan.To further research your case, we need more information. Please contact me at ************ and reference case number PRC-*****.
LOUSY LIEING RIP OFF company. I cannot believe that they advertize on TV and then rip off people. And now they have change their name because of their BBB "F" rating. So beware of this rip off company. They have contacted my wife only to give her a profession run around. They will not take responsibility for the agences that sell their rip off policies. They tell you that there is "no co-pay" !! I just got a bill for over $5000 of their co pays. So buyer beware. I wish I could give and negative rating... -10 stars!!!
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The plan has made six email outreaches to the complainant regarding their concerns and have been unsuccessful. We have not been able to locate an account for the member either, as this was not provided in the complaint.
I called WellCare on 31May to cancel my disabled brother’s plan because he moved out of the county and coverage area. He needs medical attention and to move to regular Medicare. WellCare held me on the phone for 3hr24min. Gave me a reference number and said it would take 24 hours to process the cancellation. Called back Monday to get confirmation and was told it takes 5 to 10 business days and was given a second reference number. Tuesday I called back to confirm Mondays conversation to make sure the cancellation was going to... read more
Poor communication from Representatives on the phone. It appears they need new management that has the common sense to screen the people that you talk to. Every time I call I get some Foreigner that I can barely understand. What's wrong with the management of this company? Any manager with some common sense knows that the people they put on the phone need to speak good English. Not this broken English c*** that they pay their cut rate employees. Not impressed
Business response:
Hello and Good Afternoon, We sincerely apologize for your frustration when contacting customer service. If you experience any language barriers when calling we do encourage our members to ask for a US agent at which point you would be transferred. Thank you!
I changed plans immediately after they told me they would not cover about half of my (very common) medications, they said were not in their formulary. My psych and I were appalled. I went back to silver script for part D. Stay away from them it is a huge scam. Wish I could give a big fat 0.
Business response:
Hello, I have contacted the member regarding this complaint and hope to reach a satisfactory resolution. I left a message with my contact details.
I made the mistake of selecting this company for my NC health benefits, and it is the worst. There are so many things wrong with the way this company operates, it would be impossible to list them all here. The features on their so-called website are usually not functioning, like being able to access a CHAT option, and you also can't email this company. You are forced to call these people every single time, for things that could easily be put on their website or in their correspondence, but they refuse to do this. Everything ... read more
On May 22, 2024 customer services Representative name ***** provided unacceptable answer to my compalints. They ask me do I need a ride to the doctors. I suggest the firing or retraining or these representatives of Wellcare Health Plan.
Business response:
Hello ******, My name is *******, we received your review regarding the health plan. To further research your case, we need more information. Please contact at ************ and reference case number *********. Thank you, Desiree
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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