WellCare Health Plans, Inc.

S. K. 

on BBB

7 months ago

This has to be the worst-run company ever and still be in business. I signed up for ** coverage on December 6 to start in January 2025. I received a letter stating that there would be a late enrollment penalty (expected) since I hadn't had coverage ********* but there was no amount quoted for the penalty. I called for the amount and they didn't know yet. That was in December 2024. Today I get a text giving me a link to pay the amount due for January. Are you kidding me? Who in their right minds would use a link to make a pay... read more

Victoria B. 

on BBB

7 months ago

I had applied for part D they have. I got a letter saying there was a problem with my application as far as the address went. I had put both physical and ** Box no. address'. I called the first time and thought it was corrected by taking off the ** Box no. well that didn't work so talked to them again. and got pushed off to several agents. they made a mistake at their end and sent to the wrong department this day I was on the phone 2 hours with them and they cut me off. I called again today , I got better timing and just tra... read more

Russell C 

on BBB

8 months ago

My wife has a part D drug plan . We pay monthly on a credit card when the card was renewed she called to update with the new expiration date. Hard to get hold of a representative they spoke broken English hard to understand. This should have been really simple but after about a half hour later she said it was taken care of. We got a notice that our account was past due and they would be canceling the plan. She called again same issue they said they will fix it. She then got a letter saying we have auto pay, good. Weeks later... read more

D. Hennessee 

on BBB

8 months ago

I signed up for WellCare at the advice of the representative during open enrollment under the ** system my husband retired from.. We went through all the meds I urgently need and double checked that all were covered. Now when I attempt to fill two of my prescriptions I find they are not covered at all!!! I am absolutely disgusted and will not be signing up with them again, but now it appears I am stuck! I cannot afford the full cost of these medications so now my health will suffer thanks to the lie we were told. Do NOT trus... read more

Cindy H 

on BBB

8 months ago

These people are evil. I had requested them to STOP mailing me envelopes and letters for a year. My last requests was in Nov. 2024 and Dec. 2024 and they MAIL me something 3-4 times every week. I called customer service multiple times on the phone for hours. I ASKED THEM to CANCEL my membership and they refuse. They keep transfering and disconnecting me. They REFUSED TO TELL ME HOW TO CANCEL. I spoke to a CS rep on the phone who tried to cancel but she said she could not. She said I needed "a signature" but she REFUSED to te... read more

Charles B 

on BBB

8 months ago

Dec 2024, I enrolled in a part d program for my wife and myself during the open enrollment period. Our coverage was to become effective on Jan 1, 2025. Today we get letters from WellCare saying that ******** has told them that we have part d coverage from another company (not true) so they are canceling us effective Jan. 1. ***. Been on the phone over 1 1/2 hrs being shuffled from one supervisor to another (and most of them speak poor English) and still havent gotten it resolved. They promised to call me back within 24 hrs w... read more

Tom R 

on BBB

8 months ago

Stay away from wellcare!!! They have declined every pain medication my Dr prescribed... 

Wilfred S 

on BBB

9 months ago

FIND ANOTHER PROVIDER!!! For 5 years I used WellCare for prescription drug plan for my wife and myself. In 12/23 I received a new debit card, same number, different expiration date. We were set up with auto pay previously, and after I informed WellCare of the change of expiration date, things went bad. After several documented attempts to set up auto pay, we were dropped for failure to pay. My bank said there were no issues on my end and that the problem was with WellCare. After several attempts and hours on the phone I spok... read more

Dreama B 

on BBB

9 months ago

There needs to be a 0 star option. Wellcare has taken advantage of my elderly mother, leaving her with a healthcare plan that has required her to change all of her providers, and I believe, affected her quality of care. Before she was called and convinced to sign up with this substandard Medicare Advantage plan she had traditional Medicare with a plan F that covered all of her medications and allowed her to see providers that could provide quality care in a timely manner. I believe that she was called and is a victim to a sa... read more