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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Reading the other complaints I find that they correlate with my experience. I represent my husband for RX plans. He switched to another plan and after that we got a letter stating we owed them $204.58. That has NEVER happened in all the years we've had RX plans. And they also tried to say that he is getting charged $4/mo for signing up late which is absolutely untrue. They sent me a coupon book so I thought it wasn't being taken out of SS (before I got the SS statement where I saw it was being deducted) called and asked them... read more
Well I think that this is the absolutely the worst ****************** And definitely should have all licenses revoked immediately to insure that they cannot Decive anyone else who falls into their line of nonsense. They do not honor any of the programs they endorse and the prices are astronomical by any standard just plain garbage ?? ??
When you call customer service your call goes to an offshore call center where nobody speaks cogent English. The phone representatives have such heavy accents you cannot understand them. The Donut Hole co-pays are such that I am going to have stop taking some of my life saving prescriptions.
Business response:
Hello.We apologize for the dissatisfaction that you experienced. The plan has made contact with the member regarding their concerns and the issue has been resolved during our contact.No further actions necessary.
This has to be the worst-run company ever and still be in business. I signed up for ** coverage on December 6 to start in January 2025. I received a letter stating that there would be a late enrollment penalty (expected) since I hadn't had coverage ********* but there was no amount quoted for the penalty. I called for the amount and they didn't know yet. That was in December 2024. Today I get a text giving me a link to pay the amount due for January. Are you kidding me? Who in their right minds would use a link to make a pay... read more
Business response:
Good afternoon, After several unsuccessful attempts to contact the complainant via email, I am unable to assist the complainant in resolving her issue regarding her LEP (Late Enrollment Penalty). I have provided the complainant with our contact information, and we would be happy to resolve her complaint. Thank you for your time and attention.
I had applied for part D they have. I got a letter saying there was a problem with my application as far as the address went. I had put both physical and ** Box no. address'. I called the first time and thought it was corrected by taking off the ** Box no. well that didn't work so talked to them again. and got pushed off to several agents. they made a mistake at their end and sent to the wrong department this day I was on the phone 2 hours with them and they cut me off. I called again today , I got better timing and just tra... read more
Business response:
Hello ********, My name is *******, we received your review regarding the health plan. To further research your case, we need more information. Please contact me at ************ and reference case number *********. Thank you,
My wife has a part D drug plan . We pay monthly on a credit card when the card was renewed she called to update with the new expiration date. Hard to get hold of a representative they spoke broken English hard to understand. This should have been really simple but after about a half hour later she said it was taken care of. We got a notice that our account was past due and they would be canceling the plan. She called again same issue they said they will fix it. She then got a letter saying we have auto pay, good. Weeks later... read more
I signed up for WellCare at the advice of the representative during open enrollment under the ** system my husband retired from.. We went through all the meds I urgently need and double checked that all were covered. Now when I attempt to fill two of my prescriptions I find they are not covered at all!!! I am absolutely disgusted and will not be signing up with them again, but now it appears I am stuck! I cannot afford the full cost of these medications so now my health will suffer thanks to the lie we were told. Do NOT trus... read more
Business response:
Dear ****** *********, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. Based on the medications that you advised me during our conversations , both medications are covered for 2025. One of your medication is a tier 4 medication and the other medication has a quanity limit restriction. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, **** *
These people are evil. I had requested them to STOP mailing me envelopes and letters for a year. My last requests was in Nov. 2024 and Dec. 2024 and they MAIL me something 3-4 times every week. I called customer service multiple times on the phone for hours. I ASKED THEM to CANCEL my membership and they refuse. They keep transfering and disconnecting me. They REFUSED TO TELL ME HOW TO CANCEL. I spoke to a CS rep on the phone who tried to cancel but she said she could not. She said I needed "a signature" but she REFUSED to te... read more
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The member has been disenrolled and the issue has been resolved during our contact.The member expressed satisfaction.No further actions necessary.
Dec 2024, I enrolled in a part d program for my wife and myself during the open enrollment period. Our coverage was to become effective on Jan 1, 2025. Today we get letters from WellCare saying that ******** has told them that we have part d coverage from another company (not true) so they are canceling us effective Jan. 1. ***. Been on the phone over 1 1/2 hrs being shuffled from one supervisor to another (and most of them speak poor English) and still havent gotten it resolved. They promised to call me back within 24 hrs w... read more
Business response:
Dear Mr. B, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. Thank you for the conversation earlier and we will work with you and CMS Medicare to get the issue corrected.If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Myra
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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