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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
One of the worst member services team I ever encountered in my 65 years. Totally incompetent staff. Unable to resolve the simplest of questions. Always putting you on hold for extended periods of time with hopes you will hang up. If you stay on the line they just pass you around to so many people hoping you will get frustrated and give up. They actually lie to you when you ask for a supervisor. Their accounting is totally incomprehensible and they are unable to explain it. Stay far away.
Awful Awful Awful Awful Awful Awful Awful Awful Awful Awful Awful Awful Awful Awful Awful One star is 12 stars too many
Business response:
Dear *****************************, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have reached out to the email address listed in your complaint three times and have been unable to reach you. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, **** D
Wellcare is putting me in a life threatening situation by having declined my doctors pre authorisation form. I was forced to be on WellCare even though I have MassHealth by the state of massachusetts. I did not consent to receiving coverage from them. My MassHealth was covering things fine for me on their own. Now MassHealth will not cover what I need because Wellcare will not cover it, and when I go to Stop and Shop pharmacy to try and pay out of pocket they say they can not fill my script until Wellcare covers it because t... read more
Business response:
Hello.We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/complainant regarding their enrollment concerns and have educated them on the pharmacy process. No further action necessary.
Wellcare health insurance is the worst insurance company I have ever had. Everyone needs to know this and if they don't they need to
Business response:
Dear ************************ , Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have addressed the issues for the actual member and resolution was given to the WellCare member.If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, **** D
If I could leave a negative one as a score I would I cannot believe I did not read all these reviews before I signed up with WellCare this year. Of course on Medicare you cannot change your prescription drug coverage after the first of the year I would gladly go back to my old company which was *****. I have had nothing but trouble with WellCare the worst customer service out of the country cannot understand anything they are saying. They switch you from person to person sometimes even disconnect your call and you have to tu... read more
I have been trying to access the web portal to obtain profile information for over a month and it does NOT work. I written countless emails and letters to CEO and have not been able to obtain any answers!!!! Write to the CEO at: Wellcare Health Plans **** *** *****Tampa, FL 33631 ATTN: Kenneth B******
Business response:
We have contacted the member and successfully resolved her issue. We are sorry for any inconvenience. Thank you
They seem totally dysfunctional. I cant set up my account. Im on my third round of someone will contact you in 10 business days. Every time I try to log in and set up an account I get a message saying my user name and pw dont match they seem to not have Any IT support at all. Wow, just read a bunch of complaints below, everyone is saying how non supportive and dysfunctional they are. How the h*** did they get such a high rating on the ******** site????Run Away!
Be warned: they are THE WORST! I'm retiring this year so, trying to save money, I switched from Silver Script over to this crappy company. Insurance companies are overall bad but this one takes the cake. They have screwed me in every way possible. Unfortunately I didn't read the reviews until it was too late and now that Medicare open enrollment is over, I'm stuck with this horrible company. Lesson learned.
Wellcare.healtgnet is a scam!!! My husband had Medicare for years. We saw an ad on TV to check your coverage for your area. We signed up for Wellcare before 2024 and it has been a nightmare since. We received my husband's membership card and they changed his PCP, even after asking who his PCP was currently, at the sign up time. That was our first complaint of many. He has many providers currently including specialists. As of 2024, we have received phone calls from his providers saying the bill was not paid for service. We fa... read more
Business response:
Hello and Good Morning, We sincerely apologize for the dissatisfaction you experienced. Review of records do confirm Mr. S**** has been disenrolled, we made multiple outreach in efforts of assisting but were unsuccessful and left messages. Thank you.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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