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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BEWARE!! ?????? Well Care drug coverage started ripping me off one month after signing up for Medicare Part G Medigap plan with Rocky Mountain Medicare from Helena, Montana. I signed up for at an extra $179 / mth. Medigap Part G plan to insure all medical costs. I did not want more drug coverage but was forced to accept it. I have another much better drug plan, Good RX.. Well Care sent me a letter and added a lifetine monthly "PENALTY CHARGE" of $59, saying I did not have prior drug coverage, which I did thru military TriCar... read more
Business response:
Hello.We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/complainant regarding their enrollment concerns. Escalation to our enrollment team confirmed that the issues have been resolved. No further action necessary.
Most of my scripts are now tier 3 That's not what I was told when steered to sign up with this plan I've spent more this first month than I spent all year with BCBS I truly think the person signing me up was plaid and well trained to force me into this program, This is almost like no insurance coverage when it's a tier 3 Also I now find out express script is not a preferred company I spent $40 by purchasing my script thru mail order This company is a biden creationThis is a great company if you don't have to take meds , I'll... read more
Business response:
Hello, we have established contact and concluded the claims are unsubstantiated. No coercion or misrepresentation was found. If you have further inquiries, please don't hesitate to call us at Wellcare. We apologize for any inconvenience.
Wellcare is the worst ******** RX Plan available, and you are better off with nothing.Unfortunately, you only find out how bad the coverage is AFTER youve signed up and its not possible to switch.Far better prescription coverage is available for free on public RX plans, like Good RX, ******* Pharmacy, ******** Pharmacy, ******* and most grocery stores that offer pharmacy service. I will drop them since I have to keep reminding pharmacies NOT to run anything through WellCare.They should not be part of ******** and are fleecin... read more
Horrible customer service. I have made every attempt to disenroll for ****, following every procedure required per their website and phone communications, as well as a phone call directly to ********* Apparently it is like 'Hotel California', you can sign-up, but you can never leave. Each of the many phone calls result in multiple holds and transfers, but never a resolution to disenroll as we planned during the appropriate time frame for disenrollment. They have sent me a payment book and told me if I don't pay the premiums,... read more
Business response:
Dear Mr. and Mrs. ****, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have submitted your disenrollment from the plan and that has been relayed to you via email communication. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Myra D
HORRIBLE!!!The service provided; the customer service is deplorable. When they transfer you, you end up on hold for several minutes, then a "supervisor" opens the line, and the nightmare continues. HORRIBLE - now going on over an hour, multiple calls, agents, etc. I'd give this a negative star rating, but unable per the method of logging complaints. Reviewing previous complaints clearly your agents need reeducation. Same complaint regarding taking action, resolving issues. When I explain I've spent 2.5 hrs BEFORE paying for ... read more
Business response:
Dear *****************************, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have made three attempts to the email address attached in your complaint to obtain additional information but unable to make contact with you. Please contact use so that we can to resolve the issue as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely,
This is my second complaint and I've only been with this company for ************************************************************************************************ pleasant surprise. They don't want to feel my medication even though I was told it was covered. When I finally got that out of the way now there's another medication and the nightmare is back. I spent one hour of my life on the phone with a supervisor by the name of ****** last night. When I was put on hold and no one came back for at least 15 minutes I finally ... read more
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The plan was not able to contact the member/complainant to address the issues. Member has been disenrolled from the plan. Complainant left a message to stop contacting her. No further actions necessary.
I'm still waiting for my $100 ******* gift card that I am supposed to receive for completing Wellcare's Annual Wellness appointment. It has been over six months. Every time I call Wellcare about it they just say that there is a delay and I should get it soon. Still waiting.Also, I tried to use the Dental coverage, but I am not in their system. Coverage was supposed to start January first. Wellcare told me fifteen more days for them to add me to their system. Meanwhile I had a tooth ache and I had to pay out of pocket for exa... read more
Business response:
We have successfully resolved the member's issue after contact and research. THe gift card was accidentally sent to the wrong address, but has been re-issued. Additionally, our web support team was able to successfully get the member logged in.
Horrible customer service! I had to make 3 phone calls to get a mail order prescription filled. The first call I was transferred to 4 different reps who obviously dont know how to do their job with the last one saying he would call me back- he didnt. When I called back, same thing-I was transferred to several different reps with long hold periods in between. This time the last rep I talked to said everything was set and I would receive the prescription in 2 days . Waited 4 days. I called again only to find out nothing had be... read more
Business response:
Dear *** ****** Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We were able to resolve your issues and/or concerns and address any additional concerns. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, **** *
Customer service sucks, they offshore everything all have none USA accents, impossible to understand! On Purpose! On hold forever, transferred all around, no resolution. They suck!
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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