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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service. I have made every attempt to disenroll for ****, following every procedure required per their website and phone communications, as well as a phone call directly to ********* Apparently it is like 'Hotel California', you can sign-up, but you can never leave. Each of the many phone calls result in multiple holds and transfers, but never a resolution to disenroll as we planned during the appropriate time frame for disenrollment. They have sent me a payment book and told me if I don't pay the premiums,... read more
Business response:
Dear Mr. and Mrs. ****, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have submitted your disenrollment from the plan and that has been relayed to you via email communication. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Myra D
HORRIBLE!!!The service provided; the customer service is deplorable. When they transfer you, you end up on hold for several minutes, then a "supervisor" opens the line, and the nightmare continues. HORRIBLE - now going on over an hour, multiple calls, agents, etc. I'd give this a negative star rating, but unable per the method of logging complaints. Reviewing previous complaints clearly your agents need reeducation. Same complaint regarding taking action, resolving issues. When I explain I've spent 2.5 hrs BEFORE paying for ... read more
Business response:
Dear *****************************, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have made three attempts to the email address attached in your complaint to obtain additional information but unable to make contact with you. Please contact use so that we can to resolve the issue as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely,
This is my second complaint and I've only been with this company for ************************************************************************************************ pleasant surprise. They don't want to feel my medication even though I was told it was covered. When I finally got that out of the way now there's another medication and the nightmare is back. I spent one hour of my life on the phone with a supervisor by the name of ****** last night. When I was put on hold and no one came back for at least 15 minutes I finally ... read more
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The plan was not able to contact the member/complainant to address the issues. Member has been disenrolled from the plan. Complainant left a message to stop contacting her. No further actions necessary.
I'm still waiting for my $100 ******* gift card that I am supposed to receive for completing Wellcare's Annual Wellness appointment. It has been over six months. Every time I call Wellcare about it they just say that there is a delay and I should get it soon. Still waiting.Also, I tried to use the Dental coverage, but I am not in their system. Coverage was supposed to start January first. Wellcare told me fifteen more days for them to add me to their system. Meanwhile I had a tooth ache and I had to pay out of pocket for exa... read more
Business response:
We have successfully resolved the member's issue after contact and research. THe gift card was accidentally sent to the wrong address, but has been re-issued. Additionally, our web support team was able to successfully get the member logged in.
Horrible customer service! I had to make 3 phone calls to get a mail order prescription filled. The first call I was transferred to 4 different reps who obviously dont know how to do their job with the last one saying he would call me back- he didnt. When I called back, same thing-I was transferred to several different reps with long hold periods in between. This time the last rep I talked to said everything was set and I would receive the prescription in 2 days . Waited 4 days. I called again only to find out nothing had be... read more
Business response:
Dear *** ****** Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We were able to resolve your issues and/or concerns and address any additional concerns. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, **** *
Customer service sucks, they offshore everything all have none USA accents, impossible to understand! On Purpose! On hold forever, transferred all around, no resolution. They suck!
I am a single senior female on a Medicare Gap plan to which I pay handsomely and I ended up with a substandard drug plan. Wellcare should not be handling seniors healthcare, nor anyone. They don’t run a normal ethical business. I have called this company numerous times to fix my account issue-a matter Wellcare created that could’ve been easily handled with a simple phone call from a human, a voicemail, or even a bot text to alert me there was a problem with my account. (I had fraud in my bank account 6 mos prior and all that... read more
Business response:
Hello, I have attempted to established contact several times. Upon leaving voicemails with a call back number and numerous emails, we could not establish contact. We apologize for any inconvenience. Please contact us if you have any questions. **** *********
I just joined Wellcare. The benefits are better than my previous plan at Humana, but they are next to impossible to use.I am not thrilled that I have to go for a security check each and every time that I log into the account, and when I get into the website, it is dysfunctional. I thought that I could call customer service, but apparently ********************** does not hire people unless they speak broken English.On the website, it is impossible to find local providers because the search engine is inoperable. When I wanted ... read more
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/complainant regarding their concern and have educated them on their OTC benefits and provided with local dental providers.No further action necessary.
You suck you drop peoples benefits without telling them like my $58.03 times a year for over-the-counter and can’t even get a sonogram that is preventative for breast care without getting charged 500 bucks. I guess you gotta be an illegal immigrant to get anything in this piece of **** country and higher some people that know how to talk English worked for 30 years for this ****
Business response:
Hello and Good Morning, Contact has been made with ****************** and she requested no additional contact from the plan. Thank you !
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open at 9:00 a.m.
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