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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am a single senior female on a Medicare Gap plan to which I pay handsomely and I ended up with a substandard drug plan. Wellcare should not be handling seniors healthcare, nor anyone. They don’t run a normal ethical business. I have called this company numerous times to fix my account issue-a matter Wellcare created that could’ve been easily handled with a simple phone call from a human, a voicemail, or even a bot text to alert me there was a problem with my account. (I had fraud in my bank account 6 mos prior and all that... read more
Business response:
Hello, I have attempted to established contact several times. Upon leaving voicemails with a call back number and numerous emails, we could not establish contact. We apologize for any inconvenience. Please contact us if you have any questions. **** *********
I just joined Wellcare. The benefits are better than my previous plan at Humana, but they are next to impossible to use.I am not thrilled that I have to go for a security check each and every time that I log into the account, and when I get into the website, it is dysfunctional. I thought that I could call customer service, but apparently ********************** does not hire people unless they speak broken English.On the website, it is impossible to find local providers because the search engine is inoperable. When I wanted ... read more
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/complainant regarding their concern and have educated them on their OTC benefits and provided with local dental providers.No further action necessary.
You suck you drop peoples benefits without telling them like my $58.03 times a year for over-the-counter and can’t even get a sonogram that is preventative for breast care without getting charged 500 bucks. I guess you gotta be an illegal immigrant to get anything in this piece of **** country and higher some people that know how to talk English worked for 30 years for this ****
Business response:
Hello and Good Morning, Contact has been made with ****************** and she requested no additional contact from the plan. Thank you !
**************** reps are giving incorrect info. One experience I was told that my pharmacy was not covered even when it was posted online that it was. After another call, I was told that it was! Now I am trying to find out the most cost effective drug and once again given wrong info. Terribly frustrating customer service especially when it is a struggle to understand *******. They do not know answers to questions and have once again given me wrong info. I'm beginning to think this is done on purpose ! Not to mention that th... read more
Business response:
Hello *******, My name is *******, we received your review regarding the health plan. To further research your case, we need more information. Please contact me at ************ and reference case number *********. Thank you, *******
Terrible website, very user unfriendly. The telephone help is dreadful. I think English is a third language. The PPO dental care is crap, not a good idea for seniors. I'm going with someone else.
0 stars. They wanted me to pay over $546.00 out of pocket for a monthly Inhaler. They said at the beginning of the year my benefits would resume. Then when I re-orded my Inhaler in January they played a shell game and said I still needed to pay the $546.00+ price and the 2nd month it may be lower. This company is immoral and what they are doing should be illegal. The staff does not speak English well. They should be put out of business. I see multiple other complaints at this site.
Business response:
Hello *****, My name is ******* we received your review regarding the health plan. To further research your case, we need more information. Please contact me at ************ and reference case number (*********). Thank you, *******
Our household is inundated with marketing efforts from this company with wording that suggests my elderly parents are already enrolled in their plans. This feels like predatory practices meant to take advantage of elderly people, not to mention the environmental costs of the incessant mailings.
Business response:
Dear *************************, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We reached out to you with the email that was supplied in the complaint and we have not been able to reach you. We would like to assist you and resolve and concerns that you may have. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, **** D
I enrolled my mom in this program with the reassurance that it would not affect her current care but enhance/supplement her benefits. In December when I couldn't activate the card via the ** code and couldn't get in touch with the assigned PCP, I knew it was going to be a ball of confusion. I tried to disenroll her and was denied because I wasn't listed as her representative, but I was the person who enrolled her.... Now that ******* has come and my mom is currently hospitalized, her home Healthcare company can't continue se... read more
Asked for a new card for my husband in ISU at arnot hospital in Elmira NY.. they wouldn't send a new card to address on file with out talking to him... explain many time that he was in the hospital.. they do not have phones in ICU..still would not send a card to the address on file..I am trying to change anything just want him to have a new card . Thank you, Kay s****
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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