This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
**************** reps are giving incorrect info. One experience I was told that my pharmacy was not covered even when it was posted online that it was. After another call, I was told that it was! Now I am trying to find out the most cost effective drug and once again given wrong info. Terribly frustrating customer service especially when it is a struggle to understand *******. They do not know answers to questions and have once again given me wrong info. I'm beginning to think this is done on purpose ! Not to mention that th... read more
Business response:
Hello *******, My name is *******, we received your review regarding the health plan. To further research your case, we need more information. Please contact me at ************ and reference case number *********. Thank you, *******
Terrible website, very user unfriendly. The telephone help is dreadful. I think English is a third language. The PPO dental care is crap, not a good idea for seniors. I'm going with someone else.
0 stars. They wanted me to pay over $546.00 out of pocket for a monthly Inhaler. They said at the beginning of the year my benefits would resume. Then when I re-orded my Inhaler in January they played a shell game and said I still needed to pay the $546.00+ price and the 2nd month it may be lower. This company is immoral and what they are doing should be illegal. The staff does not speak English well. They should be put out of business. I see multiple other complaints at this site.
Business response:
Hello *****, My name is ******* we received your review regarding the health plan. To further research your case, we need more information. Please contact me at ************ and reference case number (*********). Thank you, *******
Our household is inundated with marketing efforts from this company with wording that suggests my elderly parents are already enrolled in their plans. This feels like predatory practices meant to take advantage of elderly people, not to mention the environmental costs of the incessant mailings.
Business response:
Dear *************************, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We reached out to you with the email that was supplied in the complaint and we have not been able to reach you. We would like to assist you and resolve and concerns that you may have. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, **** D
I enrolled my mom in this program with the reassurance that it would not affect her current care but enhance/supplement her benefits. In December when I couldn't activate the card via the ** code and couldn't get in touch with the assigned PCP, I knew it was going to be a ball of confusion. I tried to disenroll her and was denied because I wasn't listed as her representative, but I was the person who enrolled her.... Now that ******* has come and my mom is currently hospitalized, her home Healthcare company can't continue se... read more
Asked for a new card for my husband in ISU at arnot hospital in Elmira NY.. they wouldn't send a new card to address on file with out talking to him... explain many time that he was in the hospital.. they do not have phones in ICU..still would not send a card to the address on file..I am trying to change anything just want him to have a new card . Thank you, Kay s****
WellCare PDP plans actually override the Doctors prescriptions to the point the patient its for doesn't get the prescription. The Pharmacy told me that Wellcare was asking why the doctor prescribed the particular inhaler, asking why because of it's price (Advair - $400.) yet they authorized Trelegy which is $745. per inhaler - Wellcare is getting paid a percentage of this sale which is $345 MORE than the ***** inhaler at $400. I would not recommend this ******** *********** simply because they reveal their interest - the dol... read more
Business response:
Dear ***********************, Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. I reached out to you with a resolution to your issue. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, **** D
I have been trying to deal with an issue with them for all most a year. Awful costumer service. Poorly trained employees. They screwed up my sons paperwork and I am still trying to get them to fix it....I have fax, phone and mail but to so resolve.
The site is not easily accessible. The site has a lot of problems. You have hired people in far away countries who do not know adequate English and don't have any idea what they are talking about! I would like to know why do I have to pay the full amount for my prescriptions when I have drug coverage insurance with your company. *******************,**************************************************** *****
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com