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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They are a ripoff company. They say that they use out sourced company to sell their insurance. They take no responsibly that I was lied too badly. I DO NOT recomend them to no one. They do not cover all expenses as a supplimental insurane like I was told. Instead they applogized but they do nothing!!! They have stuck me with a big life changing bill of co-pays. Again they are not BBB accredited and are nothing but a smoke and mirrors ripoff company takeing advantage of older retired people. The one star is so that I can make... read more
WellCare brought me to two different appointments the first time I ever used them on May 3rd (my Dr had to bring me home.. waited over 5 hours in the office) and May 7th (I had to beg somebody a half hour away to come and get me they were not happy).. They say they try and get you a medical cab I found out they are NOT contracted with any medical cabs in my area so they just send Lyft and if you can't get a lift on the way home it's not their problem... that's what they tell you
Business response:
We are working diligently to have this issue resolved with the member.
Never sent my prescription drug card for ********* then started to bill me for "late enrolment".Spoke to the customer no service on 4/15. Requested to speak to the persons superior and was transferred to the "Executive Response Team" who said they would escalate the case to the billing **** and get back to me in 24hours. They didn't, I contacted them on day 3 and was told by the same person on the "Executive Response Team" that he would investigate and get back to me in 24hrs. He didn't get back to me. I called again on 4/25... read more
Business response:
Hello, I have sent the Late Enrollment Penalty Reconsideration form, and explained the details leading to the issue. I have attempted to reach out via phone and email multiple times. Please fill out the *** form for submission. Your ID cards were resent. Please reach out if you have any further inquiries. Thank you.
WellCare was suggested by the Abt Ins. Agency as my Medicare Part D first time selection. I provided the names of my two medications I have been on for the past 8+ years. Prescribed by my same physician that has been my only primary doctor since I moved to Arkansas. WellCare sent me my confirmed program card but the first time I went to get my Rx refilled I was denied because they required pre-authorization which was never mentioned. I asked what that was and what it entailed. I contacted customer service as instructed on my... read more
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The plan has made several outreach attempts to the member/complainant and they have not responded back to us in order to address their concerns.
The Prescription Drug Plan, WellCare Value Script, offered by WellCare Health Plans provides conflicting and misleading information on drug costs. Before enrolling in December, 2023, I used the plan's website to estimate what I could expect my Tier 3 prescription costs to be. Because the costs seemed reasonable, I proceeded to enroll. I did not need to refill my Tier 3 drug prescription until April 18. At that time, using the 'Estimate Drug Costs' tool for the Value Script plan, I found the cost had greatly exceeded the esti... read more
Business response:
Hello *******, I have reached out to you via e-mail to further discuss your issue, as I could not locate a phone number via your plan. Please respond as soon as possible. Thank you.
Beware of Wellcare insurance. I pre-qualified my dental codes with them and they said that they would approve the procedures. After the procedure they refused to pay. Others have had the same experience with them. They changed their contract and are known to reneg on dental procedures. Not an honest company. Find a more reputable company. They are extremely deceptive.
I regret that I enrolled in the WellCare ******** Rx value plus plan. The associate that enrolled me lied that the medications I am currently taking would be less and the prices are more expensive than my past plans medications prices. As soon as open season gets her I will get out of this plan
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/complainant regarding their concerns and we are currently working on getting this matter resolved.
Should be a zero star rating. Today, I tried to access the web portal - it is loading but never loads. After talking to *****, customer service person, she suggested that I use the web portal. ***** could not tell me if an urgent care provider was in the network from the businesses address and phone number I provided for her. There was no way she could possibly help me before or after placing me on a short - long hold. These calls to customer service are often extremely long, almost never helpful, filled with scripted apolog... read more
Business response:
Hello, thank you for taking the time to speak with me yesterday. WHile you sought no resolution, please be assured your complaint is documented and will be reviewed. If you ever have any questions please don't hesitate to contact us.
This is for the Prescription Plans Terrible website (frequently offline, web pages that don't work) - for example I just tried to go paperless in the communications preferences and the website just failed. I contacted one of their chat agents and the problem is on their end and they know about the problem. It's been like that for weeks!They recently changed mail-order fulfillment to ExpressScript. Instead of migrating my data, I had to reenter everything, Even had to have my physician reissue each RX.Very poor customer servi... read more
Business response:
Hello ****, My name is ******* we received your review regarding the health plan. To further research your case, we need more information. Please contact me at ************and reference case number *********. Thank you, *******
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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