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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I changed plans immediately after they told me they would not cover about half of my (very common) medications, they said were not in their formulary. My psych and I were appalled. I went back to silver script for part D. Stay away from them it is a huge scam. Wish I could give a big fat 0.
Business response:
Hello, I have contacted the member regarding this complaint and hope to reach a satisfactory resolution. I left a message with my contact details.
I made the mistake of selecting this company for my NC health benefits, and it is the worst. There are so many things wrong with the way this company operates, it would be impossible to list them all here. The features on their so-called website are usually not functioning, like being able to access a CHAT option, and you also can't email this company. You are forced to call these people every single time, for things that could easily be put on their website or in their correspondence, but they refuse to do this. Everything ... read more
On May 22, 2024 customer services Representative name ***** provided unacceptable answer to my compalints. They ask me do I need a ride to the doctors. I suggest the firing or retraining or these representatives of Wellcare Health Plan.
Business response:
Hello ******, My name is *******, we received your review regarding the health plan. To further research your case, we need more information. Please contact at ************ and reference case number *********. Thank you, Desiree
They are a ripoff company. They say that they use out sourced company to sell their insurance. They take no responsibly that I was lied too badly. I DO NOT recomend them to no one. They do not cover all expenses as a supplimental insurane like I was told. Instead they applogized but they do nothing!!! They have stuck me with a big life changing bill of co-pays. Again they are not BBB accredited and are nothing but a smoke and mirrors ripoff company takeing advantage of older retired people. The one star is so that I can make... read more
WellCare brought me to two different appointments the first time I ever used them on May 3rd (my Dr had to bring me home.. waited over 5 hours in the office) and May 7th (I had to beg somebody a half hour away to come and get me they were not happy).. They say they try and get you a medical cab I found out they are NOT contracted with any medical cabs in my area so they just send Lyft and if you can't get a lift on the way home it's not their problem... that's what they tell you
Business response:
We are working diligently to have this issue resolved with the member.
Never sent my prescription drug card for ********* then started to bill me for "late enrolment".Spoke to the customer no service on 4/15. Requested to speak to the persons superior and was transferred to the "Executive Response Team" who said they would escalate the case to the billing **** and get back to me in 24hours. They didn't, I contacted them on day 3 and was told by the same person on the "Executive Response Team" that he would investigate and get back to me in 24hrs. He didn't get back to me. I called again on 4/25... read more
Business response:
Hello, I have sent the Late Enrollment Penalty Reconsideration form, and explained the details leading to the issue. I have attempted to reach out via phone and email multiple times. Please fill out the *** form for submission. Your ID cards were resent. Please reach out if you have any further inquiries. Thank you.
WellCare was suggested by the Abt Ins. Agency as my Medicare Part D first time selection. I provided the names of my two medications I have been on for the past 8+ years. Prescribed by my same physician that has been my only primary doctor since I moved to Arkansas. WellCare sent me my confirmed program card but the first time I went to get my Rx refilled I was denied because they required pre-authorization which was never mentioned. I asked what that was and what it entailed. I contacted customer service as instructed on my... read more
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The plan has made several outreach attempts to the member/complainant and they have not responded back to us in order to address their concerns.
The Prescription Drug Plan, WellCare Value Script, offered by WellCare Health Plans provides conflicting and misleading information on drug costs. Before enrolling in December, 2023, I used the plan's website to estimate what I could expect my Tier 3 prescription costs to be. Because the costs seemed reasonable, I proceeded to enroll. I did not need to refill my Tier 3 drug prescription until April 18. At that time, using the 'Estimate Drug Costs' tool for the Value Script plan, I found the cost had greatly exceeded the esti... read more
Business response:
Hello *******, I have reached out to you via e-mail to further discuss your issue, as I could not locate a phone number via your plan. Please respond as soon as possible. Thank you.
Beware of Wellcare insurance. I pre-qualified my dental codes with them and they said that they would approve the procedures. After the procedure they refused to pay. Others have had the same experience with them. They changed their contract and are known to reneg on dental procedures. Not an honest company. Find a more reputable company. They are extremely deceptive.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open at 9:00 a.m.
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