WellCare Health Plans, Inc.

Aida A 

on BBB

6 months ago

I am having a very hard time in reaching out Well Care agent. The keep transferring me and put me in hold for long period of time. They send me a check of $133,97 from Express Scripts, the check was misplaced by the mailman I received the check late. The bank did not accept the check because the 180 days passed. I contacted Well Care, and they have me long time waiting an no results. The same with my doctor, they don't want to cover my co-payments. I am feeling headaches, and I need an MRI, but the insurance is charging me $... read more

David W 

on BBB

6 months ago

This is the WORST COMPANY I have ever delt with, 3-4 time a week calling and wanting to go over how we take our medication, do we need assistance using the bathroom, do we feel safe in our house, do we need a ride to the Dr office to compleat there suggested exams. Have called twice to be removed from there useless phone call add, e-mails adds and US mail fliers. I'm 67 yrs old, diabetic who does dr visits every 3 to 6 months as needed to stay healthy but they keep coming up with new things they want you to spend money on. I... read more

Shaina A 

on BBB

6 months ago

Their My Health Pays Reward is terrible! We were never sent a card for my son's 2024 physical at the doctor's. I called at least 20 times, and the problem was escalated to a supervisor at least 5 times. I NEVER received a call back about it, and it was NEVER resolved. We got a card mailed to us for this year. After I activated it, the card still didn't work! I called Wellcare, and they gave me the run-around. I have given up on these cards!Wellcare is a piece of ****! 

William B 

on BBB

6 months ago

Here is our experience with the Wellcare drug plan. My wife has been a Wellcare customer for 5 years. She has been a type II diabetic for 6 years. She requested a refill of her insulin on Monday, May 19. She received a call from the pharmacy that the drug was no longer covered by Wellcare. Her doctor called in a different insulin that was listed in the drug booklet as being covered. We received another call from the pharmacy that the manufacture had not released the drug to the public. Her doctor ordered another insulin that... read more

Richard C 

on BBB

6 months ago

Denying medications is how ******* ******is able to make over $20 Million a year! I switched to Wellcare during the last open enrollment period. I have had nothing but trouble and have had to file 2 complaints with Medicare! They DENY the medications, even though they are listed on the enrollment application! These medications are what I need to LIVE! They believe they know more than my Cardiologist and Electrophysiologist! 

mike g f 

on BBB

8 months ago

i have a court judgement of $ 3,144.56 against wellcare ohana and they refuse to pay said court order. [ in the district court of the third circuit kona division state of hawaii. civil no. ************ *** 

J. L. 

on BBB

8 months ago

My Wellcare membership stated that I get unlimited physical therapy visits, yet after my knee ***lacement, they are now denying claims for the physical therapy I truly need. My doctor and physical therapist have requested it, but Wellcare won't listen. The other day, I was on the phone for two hours with their awful customer service team, filing an appeal. But the next day, a *** told me they have no record of the appeal. This caused another few hours on the phone, with no positive results. The customer service is absolutely... read more

Rand S 

on BBB

9 months ago

Keep getting calls about using a one-time temporary address while traveling. Seems they were trying to get out of covering routine prescription refills for the temporary address through ExpressScripts Home Delivery. What a time waster talking to overseas **** that have no clue how the system works. If there was any other provider, even a bit more expensive, I'd change when I can. WellCare ******** Part D coverage is the worst I have ever experienced! 

Cynthia S 

on BBB

9 months ago

The customer service is AWFUL! The people are nice, polite, and clearly want to be helpful. That's not the problem. The problem is that they are answering in call centers located outside of the US. So they have thick accents that are very difficult to understand over the phone. But that isn't the main problem. They do not know what they are talking about. They are obviously reading scripts of a list of questions with prepared responses. They cannot summarize or explain or skip ahead depending on what you need. It is very lit... read more