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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible servicio dicen que cubren medicamento y no cubre piden que los Drs ****** pedir permiso a mi pap ya lo tenan listo para ciruga y luego a la final el da de la ciruga y dijeron que siempre no nos mandaron de el hospital porque wellcare no aprob la ciruga muchos problemas con wellcare
Business response:
Hello, we have tried to establish contact with you via email, because we cannot locate your plan. Unfortunately we had no success. Please contact Wellcare so that we can find a satisfactory resolution for you.
They changed their *** plan. I get $156 every three months to spend on *** products. IF I could use my WellCare *************** card! I have tried ordering in the app, only to find out EVERYTHING is Out of stock through ******** I finally called WellCare Spendables and had a customer service representative put in my order and she had the same results. She said that I could go to ********** so I tried through their app only to be told that I could not use my WellCare card. I might try going directly to the store (25 miles awa... read more
I have been trying to access the web portal. All I get is loading. Contacted customer service. They said I would be contacted by web support in 10 days. Has been over a month and no contact.
Business response:
Hello and Good Morning, Contact has been made with **************** and she is now able to successfully log into portal. Thank you!
awful connections and non responsive to needs. do not use this for your medicare.
Business response:
Dear *************************,Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have made multiple outreach attemptas to you via phone and email and no response.If you have any further questions or concerns, please do not hesitate to contact us.Sincerely,
Stay away from these folks. Customer service and claims will pass you around and NEITHER knows anything about Medicare rules and regs
Business response:
Dear **************************; , Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have provided you and your wife with a resolution to you complaint . If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, ********
My 86 year old father with dimentia was contacted by a WellCare rep and talked him into signing up for their health care insurance. He already had healthcare insurance and didnt need this. Well he was signed up and family was unaware until the hospital called to cancel an upcoming surgery because the hospital doesnt accept WellCare insurance. This has been a nightmare now trying to communicate with WellCare over this. Weve managed to cancel the WellCare but doesnt take effect until end of month. To make matters worse, someon... read more
Business response:
Hello and good morning, I have attempted to contact you several times regarding this issue, with no success. We take allegations like this very seriously. Please contact Wellcare's Executive Escalations Team to discuss this issue further, we apologize for the inconvenience this may have caused.
I have had this prescription drug plan for a couple years now, but in 2024 they changed to Express Scripts for the mail order. I was sent a new card and told that I would have access to my on line account in early January of 2024. I tried then with no success and placed a call to their support line. They had me try a few things and said they would send it off to their support staff and they would get back to me in 10 business days or less. Well I've now heard that same response and;Open a new account with a new email address... read more
I have to have a neck operation badly and had it set for December 2023 I went for my pre-ope and it was refused to be paid for by them and now 4 months later I'm stuck with that bill and I'm on SSDI at like nothing amonth I can't live like this much longer.
Business response:
Hello, I have made several attempts to reach out to you and the provider via phone and email. The Authorization was a duplicate however we could not identify any denials. Please contact the provider and have a new authorization entered. You can also reach back out to us.Thank you,
Fraudulent practices Wellcare quotes one price, then charges another. I've read lots of reviews, and have found this is a widespread practice. They stone wall u, then whrn Medicare gets involved, they use intimidation practices so I would drop it. Its in Medicare's hands now. I hope Medicare fines them big. I would also like to see a class action suit.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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