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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I regret that I enrolled in the WellCare ******** Rx value plus plan. The associate that enrolled me lied that the medications I am currently taking would be less and the prices are more expensive than my past plans medications prices. As soon as open season gets her I will get out of this plan
Business response:
Hello. We apologize for the dissatisfaction that you experienced. The plan has made contact with the member/complainant regarding their concerns and we are currently working on getting this matter resolved.
Should be a zero star rating. Today, I tried to access the web portal - it is loading but never loads. After talking to *****, customer service person, she suggested that I use the web portal. ***** could not tell me if an urgent care provider was in the network from the businesses address and phone number I provided for her. There was no way she could possibly help me before or after placing me on a short - long hold. These calls to customer service are often extremely long, almost never helpful, filled with scripted apolog... read more
Business response:
Hello, thank you for taking the time to speak with me yesterday. WHile you sought no resolution, please be assured your complaint is documented and will be reviewed. If you ever have any questions please don't hesitate to contact us.
This is for the Prescription Plans Terrible website (frequently offline, web pages that don't work) - for example I just tried to go paperless in the communications preferences and the website just failed. I contacted one of their chat agents and the problem is on their end and they know about the problem. It's been like that for weeks!They recently changed mail-order fulfillment to ExpressScript. Instead of migrating my data, I had to reenter everything, Even had to have my physician reissue each RX.Very poor customer servi... read more
Business response:
Hello ****, My name is ******* we received your review regarding the health plan. To further research your case, we need more information. Please contact me at ************and reference case number *********. Thank you, *******
Horrible servicio dicen que cubren medicamento y no cubre piden que los Drs ****** pedir permiso a mi pap ya lo tenan listo para ciruga y luego a la final el da de la ciruga y dijeron que siempre no nos mandaron de el hospital porque wellcare no aprob la ciruga muchos problemas con wellcare
Business response:
Hello, we have tried to establish contact with you via email, because we cannot locate your plan. Unfortunately we had no success. Please contact Wellcare so that we can find a satisfactory resolution for you.
They changed their *** plan. I get $156 every three months to spend on *** products. IF I could use my WellCare *************** card! I have tried ordering in the app, only to find out EVERYTHING is Out of stock through ******** I finally called WellCare Spendables and had a customer service representative put in my order and she had the same results. She said that I could go to ********** so I tried through their app only to be told that I could not use my WellCare card. I might try going directly to the store (25 miles awa... read more
I have been trying to access the web portal. All I get is loading. Contacted customer service. They said I would be contacted by web support in 10 days. Has been over a month and no contact.
Business response:
Hello and Good Morning, Contact has been made with **************** and she is now able to successfully log into portal. Thank you!
awful connections and non responsive to needs. do not use this for your medicare.
Business response:
Dear *************************,Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have made multiple outreach attemptas to you via phone and email and no response.If you have any further questions or concerns, please do not hesitate to contact us.Sincerely,
Stay away from these folks. Customer service and claims will pass you around and NEITHER knows anything about Medicare rules and regs
Business response:
Dear **************************; , Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have provided you and your wife with a resolution to you complaint . If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, ********
My 86 year old father with dimentia was contacted by a WellCare rep and talked him into signing up for their health care insurance. He already had healthcare insurance and didnt need this. Well he was signed up and family was unaware until the hospital called to cancel an upcoming surgery because the hospital doesnt accept WellCare insurance. This has been a nightmare now trying to communicate with WellCare over this. Weve managed to cancel the WellCare but doesnt take effect until end of month. To make matters worse, someon... read more
Business response:
Hello and good morning, I have attempted to contact you several times regarding this issue, with no success. We take allegations like this very seriously. Please contact Wellcare's Executive Escalations Team to discuss this issue further, we apologize for the inconvenience this may have caused.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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