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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Run! Do not sign with WellCare!This company is poorly managed, and falsely gives information. They defaulted on a gift card choice. After 4 months finally sent out CVS gift card. As their contract is with CVS. I would never have had a home healthcare visit, but they trick you, then default when not able to honor original offer.My experience with WellCare will have me changing to a reputable Insurance Company!!On many occasions WellCare representatives give different information, though some are helpful, some in theOTCH depar... read more
Business response:
<p>Hello Donelle,<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #10132e; font-family: Arial, sans-serif; font-size: 12px; font-weight: 700; background-color: #d4ebf2; -webkit-tap-highlight-color: transparent !important;" /> <br /> We were unsuccessful in locating your account with the information provided in the review,I have sent several emails with no response. To further research your case please respond to the email or call the phone number listed.<br /> Than... read more
This is the absolute worst plan I have ever dealt with! Everyone there is useless and idiots! every time I call is never get the same answer from anyone! I actually requested to speak to a manager and that was a joke! I wish I could give them no stars or negative stars!!
My brother, who is in a Veterans Home, was signed up for WellCare Advantage Plan without his consent. All of his Id disappeared a year and a half ago, so as his care provider, I re-established those IDs and then kept them to prevent them being used, as I handle all of his business for him. There were people going in and out of his house stealing things from him. When my brother went in the hospital, we discovered that his Original Medicare had been changed. On July 8th he signed a filled out a Disenrollment form and sent it ... read more
Business response:
Hello and Good Afternoon, We were able to make contact and successfully resolve matter. Again, I sincerely apologize for the dissatisfaction you experienced, please don't hesitate to reach back out if you need any additional assistance. Thank you.
WellCare uses Evolve for its dental reimbursement. That's because you won't find a dentist who has even heard of WellCare.Submitted the required form, waited weeks, received a check for less than $55 for a paid $3200 bill.Not renewing.
WellCare is a HORRIBLE insurance company. WellCare bought out my Mother's insurance coverage in 2020 and I then found they were charging her $10 a month for late payments for several years. It took me months to straighten this issue out and get a refund. Now my Mother has passed away and they are again making me jump through hoops to try and get a refund for the August payment which was deducted after she passed away. Stay away from this company. I would give them zero stars if I could. Just stay away.
If it were not so frustrating, their phone system would make a great Meme. You can't believe how bad it is and un friendly to the customer. Every option they give your, routes you to a call center in ****, where they have no authority to help with anything and are very hard to understand. I Can't believe how bad this company is to do business with when you have anything out of the ordinary happen. We moved. Apparently, that is enough to get your plans canceled with no warning. for the 6 months before we moved, when we had a ... read more
Business response:
<p>Good afternoon<br /> I hope all is well, my name is Desiree, and I would like to help with your issue regarding customer service. Please contact me at ************, using PRC-***** as your reference number. I am looking forward to speaking with you.</p>
They will not help get my account sorted out and keep transferring me back and fourth between different people. They were already supposed to take care of two large bills from May that ****** said we're already paid then I got the bill notice sent to me. While trying to resolve this with WellCare has been a nightmare and it's still not getting resolved. WORST customer service. What's the point in having insurance if they aren't even doing their jobs.
Horrible! What are the odds that I call on 8/30/23 and speak to Chevy Telebangco who tells me that I have a refund due. And reach out to Wellcare again on 9/7/23 and speak to Chevy Telebangco again. Is there only one name associated with this company? Asked about my refund and if it has been processed, to which Chevy states let me put you on hold for 2-3 minutes while I check the information we have on file. 10 minutes later he explains there is no refund due and that there is a premium coming up in September. According to o... read more
Business response:
Good morning, Patrick,<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #1e395b; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> I hope all is well, my name is Desiree, and I would like to help with your refund issue. Please contact me at ************, using PRC-***** as your reference number. I am looking forward to speaking with you.<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #1e395b; ... read more
I have not been able to register on the WellCare site, and I have not been able to acquire medical care. When calling there are long waits, customer service representatives who to not understand and language barriers
Business response:
Good morning, the complainant advised she would not provide her member ID, therefore, we are unable to further assist, thank you
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open tomorrow at 9:00 a.m.
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