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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
WellCare uses Evolve for its dental reimbursement. That's because you won't find a dentist who has even heard of WellCare.Submitted the required form, waited weeks, received a check for less than $55 for a paid $3200 bill.Not renewing.
WellCare is a HORRIBLE insurance company. WellCare bought out my Mother's insurance coverage in 2020 and I then found they were charging her $10 a month for late payments for several years. It took me months to straighten this issue out and get a refund. Now my Mother has passed away and they are again making me jump through hoops to try and get a refund for the August payment which was deducted after she passed away. Stay away from this company. I would give them zero stars if I could. Just stay away.
If it were not so frustrating, their phone system would make a great Meme. You can't believe how bad it is and un friendly to the customer. Every option they give your, routes you to a call center in ****, where they have no authority to help with anything and are very hard to understand. I Can't believe how bad this company is to do business with when you have anything out of the ordinary happen. We moved. Apparently, that is enough to get your plans canceled with no warning. for the 6 months before we moved, when we had a ... read more
Business response:
<p>Good afternoon<br /> I hope all is well, my name is Desiree, and I would like to help with your issue regarding customer service. Please contact me at ************, using PRC-***** as your reference number. I am looking forward to speaking with you.</p>
They will not help get my account sorted out and keep transferring me back and fourth between different people. They were already supposed to take care of two large bills from May that ****** said we're already paid then I got the bill notice sent to me. While trying to resolve this with WellCare has been a nightmare and it's still not getting resolved. WORST customer service. What's the point in having insurance if they aren't even doing their jobs.
Horrible! What are the odds that I call on 8/30/23 and speak to Chevy Telebangco who tells me that I have a refund due. And reach out to Wellcare again on 9/7/23 and speak to Chevy Telebangco again. Is there only one name associated with this company? Asked about my refund and if it has been processed, to which Chevy states let me put you on hold for 2-3 minutes while I check the information we have on file. 10 minutes later he explains there is no refund due and that there is a premium coming up in September. According to o... read more
Business response:
Good morning, Patrick,<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #1e395b; font-family: 'Proxima Nova', sans-serif; font-size: 13px;" /> I hope all is well, my name is Desiree, and I would like to help with your refund issue. Please contact me at ************, using PRC-***** as your reference number. I am looking forward to speaking with you.<br style="box-sizing: border-box; padding: 0px; margin-left: 0px; margin-right: 0px; margin-top: 0px; color: #1e395b; ... read more
I have not been able to register on the WellCare site, and I have not been able to acquire medical care. When calling there are long waits, customer service representatives who to not understand and language barriers
Business response:
Good morning, the complainant advised she would not provide her member ID, therefore, we are unable to further assist, thank you
Horrible lying crooks are fining people for not having Obama care they definitely need to be investigated . Can't get rid of them and they take money directly out of our social security! Hidden charges after you are accepted into their SCAM!
They called from Jan to May asking to transfer from ******** to them. I said no each time and they transferred me anyway. I asked to be transferred back and they have been calling me every week about 2-3 times a week trying to change my mind non stop. I just want my old insurance back and I should have the right to make the decision. Them calling so much seems like harassment.
***** at Wellcare was very helpful. Absolute Angel *** I wish everyone was like her. *********************
Business response:
Thank you for such a lovely review.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open at 9:00 a.m.
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