WellCare Health Plans, Inc.

John R 

on BBB

2 years ago

For three successive months I have received a letter telling me that my premium payment of $11.20 has not been received. For three successive months I have telephoned to learn that Wellcare does in fact have my correct credit card information for auto-charging purposes. Yet repeatedly your firms auto pay does not operate successfully. Then, each time after talking to a Wellcare customer service person, nothing happens to process a payment, OR to correct whatever is wrong with Wellcares internal payment processing operations.... read more

Rob c 

on BBB

3 years ago

I have been trying to get Wellcare to pay an out of pocket for an emergency dental procedure that was not pre approved. I've been trying for 7 months. They lose the paperwork so it has to be sent Certified mail. Even they they say they did not get it.. Even their Appeals and Grievances are a waste of time. Your are sent from pillar to post at every turn or are just cut off. Their customer service is a joke and don't even think about asking for a supervisor - you get cut off 

Paul M 

on BBB

3 years ago

I have been calling WellCare since April requesting an invoice or statement with my name on it so I can get reimbursed by a third party. I have called every month and now we are in June and still NO invoice or statement. They keep telling me that it takes 7 to 10 days well I think we have gone way, way past those days from calling in April. Why are these companies so miss managed nowadays? When you call there is always an excuse. I do not want to hear an excuse I WANT ACTION. STOP WITH APOLOGIZING!!!! It is getting old like ... read more

Doug T 

on BBB

3 years ago

I would advise you to not consider Wellcare prescriptions for the following reasons:1. Sent prescriptions with no tamper proof covering on bottles.2. Have had prescriptions delivered with the bottle caps unscrewed and pills loose in the package.3. Half the deliveries are missing something. The enclosed documentation lists what they thought they sent, but prescriptions are missing.4. In the middle of the year they decided they could not send the quantity/dosage that they agreed to provide.5. Very disorganized company.6. Waiti... read more

Annette H 

on BBB

3 years ago

I have been on Medicare since 06/01/2022. I stupidly chose Wellcare for my prescription insurance. Every month, I have had to call them and go through Medicare COB to convince them that they are my sole insurance provider. We even called the company which they state is my primary, who assured them they have not been my provider for a year. No matter what prescription, it is the same monthly argument.. Over 2 hours each call for each prescription. I notice someone else said there are farm animals in the background, I have hea... read more

JoAn C 

on BBB

3 years ago

I have asked them repeatedly to take me off their mailing list but yet just like other companies they can not do as asked and when they call it is a lady in Greenville SC I asked her multiple times to take me off their mailing list and to stop calling me I have insurance that I am very happy with and not interest or desire to change. Wellcare does not allow me to use my oncologist or cardiologist and I definitely will not change my doctor's that I trust . Thank you and once again please stop the harassment 

Sharon M 

on BBB

3 years ago

On April 25, 2023 I received text from Wellcare that stated that I would earn a $100 gift card when I completed a free in home health visit by calling -------------- So I called the number and inquired about the gift card. I was told that they only make appointments that the in home health provider would make the gift card arrangements. So on May 23, 2023 the person showed up . I said right away that I was only doing this to get the gift card and she said she knew nothing of that and probably someone would contact me after s... read more

Gwendolyn 

on BBB

3 years ago

I have been very satisfied with this insurance, my complaint is the person I spoke with when I called customer service on June 1, 2023 at around 12:50 pm EST, he was rude and rushed me off the phone. I had more questions to ask and he just hung up on me. It really upset me. 

John R 

on BBB

3 years ago

went to the dentist and I was told it covers 50% of out of network coverage. They denied all my claims saying I did not get the pre authorization. My dentist had called them in front of me and told them what was happening. They even said they would pay 50%. When the work was done they refused to pay. Whats a person to do when he sitting in a dental chair and your dentist says it has to come out. Stupid. No matter what, I was still entitled to the money for my teeth. You have to look in the fine print to see that it needs a p... read more