WellCare Health Plans, Inc.

Michael W 

on BBB

2 years ago

Never, never do business with WellCare. They are impossible to get on the phone and do not reply to letters. I canceled WellCare effective December 31, 2022, but they continued to take premiums out of my bank account. They do not reply to my multiple letters with proof of my cancelation and demanded a refund. No refund, no communication from WellCare. I consider WellCare a FRAUD organization. 

Toni C 

on BBB

2 years ago

My very disabled son has been on a high dose of morphine for a decade . He has an awful,non curable bone infection . They increased his morphine but WellCare took a week denying ,now on a Friday ,they finally approve but heading into the weekend and it has to be ordered,no one keeps that dose on hand. He ll suffer 3 more days. I hate WellCare with my whole being. 

Bobbie W 

on BBB

2 years ago

I switched from my previous plan in 2022. I strongly regret it. Congestive heart failure is a family trait. I had a double bypass in 2020. I am number 5 out of 6 siblings to have open heart surgery. At age 66 and stroke patient I experienced a chest pain and was kept overnight at the hospital for test. Wellcare would not pay for overnight stay and one of the reasons was because they said I did not have a heart attack. I also had paperwork from pcp for a cane, blood work, glaucoma specialist because I have a very bad case of ... read more

Debra H 

on BBB

2 years ago

It's the worst coverage for meds I've ever had, when I call to speak with someone they can barely speak English, I take a pain med at night and they refuse to pay, another pain med they refuse, but my book says they do, call and no speaking English idiot names my list of meds they do pay! Its rediculous that I have to go thru this at 70 yrs old!!@ 

Gary B 

on BBB

2 years ago

I had WellCare Medicare insurance. I was seeing a Dentist back in2020 through 2022. The whole time I was seeing this Dentist I was never told that I had any balance due. So I assumed that WellCare had been taking care of all of the costs!! Now in 2023 I get a letter from a collection service for $1700.00. I contacted the Dentist and to my surprise I find that WellCare never paid this Dentist a red cent!!! They submitted and resubmitted and were never paid. Now I find out that there is a two year statute that if you don’t get... read more

G. W. 

on BBB

2 years ago

???? Amazing, I tried to be understanding and patient with this company because these times have been difficult during the pandemic. But omg… they are sooooo not good. Customer Service based in the Philippines, with chickens noises in the background… they’re trained to be polite but not really to provide service ??????????????. So frustrating. Their payment book(s) inconsistent and incorrect ??????????????. They ought to be put out of Hawaii’s business realm ??????????????.<br /> <br /> <br /> 

GLORIA W 

on BBB

2 years ago

???? Amazing, I tried to be understanding and patient with this company because these times have been difficult during the pandemic. But omg… they are sooooo not good. Customer Service based in the Philippines, with chickens noises in the background… they’re trained to be polite but not really to provide service ??????????????. So frustrating. Their payment book(s) inconsistent and incorrect ??????????????. They ought to be put out of Hawaii’s business realm ??????????????.<br /> <br /> <br /> 

darvis W 

on BBB

2 years ago

I and my mother are both wellcare members for 8yrs now. I had to filed numerous complaints in the last year about poor services she received from providers and companies wellcare has paid for her being a member. Just like others have said you file a grievance with wellcare they will give you the run a round then lose the grievance many times over. wellcare doesn't care about you the customer. 

ROBERT W 

on BBB

2 years ago

Our Wellcare.com logins expired, and apparently so did the answers to security questions. They do no allow you to correct this, other than calling them. Whether you request "help" or "support" you are provided a click button next to a graphic of a telephone handset. Click on that, you get nothing but a mailing address. If you want a phone number, you have to use a third-party search website. Call any of those numbers, and you get put in a queue, where you wait until you can't anymore. This is the WORST customer service we se... read more