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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Someone within Wellcare switched my plan to an advantage plan by impersonating me. I had to get Medicare to switch me back to my original plan. I filed a complaint with Wellcare but they closed my complaint without anyone following up. Have to deal with many foreign agents & people who shouldn't have their jobs because they simply don't care. Hideous company!
Business response:
Hello and Good Afternoon, We apologize for the dissatisfaction experienced. We will be making contact in hopes of having concerns resolved. Thank you.
Horrendous customer service. Agents are often inaccurate and get things wrong even when I repeated information carefully and repeated it back to them. They repeatedly told me that they could not confirm the details of my transactions and conversations in writing - even when I told them that they could send it to me on paper and not electronically.
Business response:
Hello My name is **************** would like to assist with getting correct information to you plan. Please if you are still in need of assistance, please reach out to me at ************ use reference PRC-11442.
This company Wellcare health plan has to be stopped I continue getting repeat caller's from an outsourced company asking if I would like to add to my health plan I get call's from 7am-7-8pm at night called repeatedly all day long, I did contact Wellcare health plans and asked them to stop having me contacted I was told that they would place me on (do not contact) please if there's any way to stop these (repeat callers) company's please do so it would be greatly appreciated. Signed Sick and tired!
Stay away. Claim to provide dental and vision but don't. Pretty standard for medical, what medicare covers but they claim additional benefits which you have to submit to a 3rd party company. Then you get the denial of all procedures, either as invalid procedure code or Contract not effective on date of service.
Business response:
Hello my name is ******* and I am reaching out reference your BBB review. I would like to assist the issues of denial procedures. If you are still in need of assistance please reach back to ************ and provide case PRC-11443.
Well Care was listed as the best alternative for my part D drug plan to go with mine and my husband's regular ******** coverage when the open enrollment period was open in November of 2022. We've been with them for a few years so I was pleased to not have to change. I just tried to fill my prescription for the first time in 2023, and they will not work with my pharmacy - the one that I specifically entered on the medicare.gov site as our preference and was shown as being in network. Now they are refusing to process my medica... read more
Wellcare drug plan 2022 WILL NOT transfer any of my medications to the new plan with a different prescription plan in 2023. I know this is illegal! WellCare says my account is no longer accessible. Know they have to keep the records for 7 yrs.
Business response:
We were unable to locate you in our database, please contact Wellcare at ************. Thank you.
DONT DO IT!!! You’ve been warned. Worst Customer service reps that you cannot even understand due to their accents! They were no help for my mother in law who got terminated bc of missed payment due to change of address.(she has dementia and forgot to pay bc she wasn’t getting her statements in the mail) Her husband and son passed away and that was the reason for her moving. They wouldn’t consider reinstating her. The death of a loved one or address change were not “good enough” reasons to reinstate. Wowww!!! Thank goodness ... read more
I cant stand wellcare. But I must have prescription drug coverage and they have a good plan. I have Parkinsons disease. My big issue with them is their worse than bad customer service. If Mr B. wants to have his company represented by the type of customer service people that he now allows to be hired then he is going to pay for these idiots in lost sales. Mr Budick I challenge you to be am under boss and go to the trenches and spy on your customer service staff. You will be surprised.
Business response:
Hello and Good Morning. Contact has been made with **************, and we have sincerely apologized for the dissatisfaction he experienced. We will be conducting a thorough call review and administer any coachings/trainings needed. Thank you.
Because of my job I have relocated several times and have had different ******** providers. WellCare is by far the worst. There were hardly any doctors in the network (in **************) when I needed services. I had to travel almost one hour to find a podiatrist who was in network and it was the shadiest doctor's ****** I've ever been to. There is absolutely NO customer service and you can't find a living person who knows what they're doing and can send you to the right person. Fortunately I am a healthy person and do not n... read more
Business response:
Hello I would like to assist you are having with locate providers in network as well speaking with an agent Please reach out to ERU at ************ and use PRC-***** as your reference number and I will be able to assist request to speak with ***************
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 384 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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