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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
**************** is terrible at best,promised me $175.oo every quarter for the *** card, called them numerous times no one had an answer got the runaround,transferred here, there and everywhere.After only 13 days I called ****** my past insurance and got back on with them. There is a grace ****** until March to change
I RECENTLY WAS CONTACTED AND ASKED IF I WAS INTERESTED IN KNOWING MORE ABOUT WHAT MY CURRENT PLAN OFFERS. I DIDN'T REALIZED THERE WAS ANYTHING MORE OFFERED AND SO I WAS INTERESTED IN LEARNING MORE. THEN AN APPOINTMENT WAS SET UP FOR THAT.THE APPOINTMENT IT TURNED OUR WAS TO SELL ME A ******** ADVANTAGE PLAN IN WHICH I HAD NO INTEREST. HAD THE FIRST INDIVIDUAL TOLD ME THAT I NEVER WOULD HAVE SET UP THE APPOINTMENT. I COMPLAINED TO THE PERSON WITH WHOM I HAD THE APPOINTMENT STATING THAT THIS WAS A SCAM AND MISLEADING. THEY SAI... read more
For their ******** Part D, their customer service is atrocious. For a secondary part D insurance I requested a single (January) billing statement be sent by eMail. I was told they do not do that. I requested the coupon book that they used to send. ***** days. Well beyond the time frame needed to secure my secondary *********** exceptions. This is talking to a real person. Doing the online chat, I was ghosted. When I asked to switch me to a real operator or provide a number.I see they have a one star, which is forced by BBB. ... read more
Business response:
Hello, my name is **************** would like to assist in your issue of billing statement and coupon book. If you are still in need of assistance, please reach out to ERU and request to speak to me at ************ please use PRC-*****.
Someone within Wellcare switched my plan to an advantage plan by impersonating me. I had to get Medicare to switch me back to my original plan. I filed a complaint with Wellcare but they closed my complaint without anyone following up. Have to deal with many foreign agents & people who shouldn't have their jobs because they simply don't care. Hideous company!
Business response:
Hello and Good Afternoon, We apologize for the dissatisfaction experienced. We will be making contact in hopes of having concerns resolved. Thank you.
Horrendous customer service. Agents are often inaccurate and get things wrong even when I repeated information carefully and repeated it back to them. They repeatedly told me that they could not confirm the details of my transactions and conversations in writing - even when I told them that they could send it to me on paper and not electronically.
Business response:
Hello My name is **************** would like to assist with getting correct information to you plan. Please if you are still in need of assistance, please reach out to me at ************ use reference PRC-11442.
This company Wellcare health plan has to be stopped I continue getting repeat caller's from an outsourced company asking if I would like to add to my health plan I get call's from 7am-7-8pm at night called repeatedly all day long, I did contact Wellcare health plans and asked them to stop having me contacted I was told that they would place me on (do not contact) please if there's any way to stop these (repeat callers) company's please do so it would be greatly appreciated. Signed Sick and tired!
Stay away. Claim to provide dental and vision but don't. Pretty standard for medical, what medicare covers but they claim additional benefits which you have to submit to a 3rd party company. Then you get the denial of all procedures, either as invalid procedure code or Contract not effective on date of service.
Business response:
Hello my name is ******* and I am reaching out reference your BBB review. I would like to assist the issues of denial procedures. If you are still in need of assistance please reach back to ************ and provide case PRC-11443.
Well Care was listed as the best alternative for my part D drug plan to go with mine and my husband's regular ******** coverage when the open enrollment period was open in November of 2022. We've been with them for a few years so I was pleased to not have to change. I just tried to fill my prescription for the first time in 2023, and they will not work with my pharmacy - the one that I specifically entered on the medicare.gov site as our preference and was shown as being in network. Now they are refusing to process my medica... read more
Wellcare drug plan 2022 WILL NOT transfer any of my medications to the new plan with a different prescription plan in 2023. I know this is illegal! WellCare says my account is no longer accessible. Know they have to keep the records for 7 yrs.
Business response:
We were unable to locate you in our database, please contact Wellcare at ************. Thank you.
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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