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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
WellCare is one of the leading providers to government-sponsored health plans that include Medicare, Medicaid and State Children s Health Insurance programs. Established in 1985, the company s team of nearly 2,000 associates and more than 20,000 physician partners serve nearly three quarters of a million members throughout nearly 10 states that include Connecticut, Georgia, Illinois, Indiana, Florida, Louisiana and New York. WellCare s group of companies operates plans under the WellCare, Staywell, HealthEase, Harmony and Pr... read more
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This review is for Part D: First let me say my review is geared toward individuals who serve as caregivers to elder parents. In my case, my 90 year old parent resides with me and my family. As a result I manage all over financial and medical issues. My mother has only had Wellcare for less than 4 months and it has been THE MOST frustrating experience ever. I would rather spend the entire day at my local DMV than deal with Wellcare representatives. The focus of my issue that they required a form to allow me to even inquire ab... read more
Business response:
Hello and Good Afternoon, We apologize for the dissatisfaction experienced. We will be making outreach in hopes of addressing all issues and having matter resolved. Thank you.
They've denied me of my meds that are medically necessary & mandatory to take! Also have put me in a lock in program that I should have never been in, & that has made my life compete hell! Now I have to file an appeal that is going to take a long time till I can get takin off the lock in program to be able to get my meds again AND TO BE ABLE TO HAVE THINGS BACK TO NORMAL WITH MY DR AND MEDS ! I can't wait months till the appeal is settled to get my meds that I'm supposed to have Everyday! I shouldn't have to file an appeal a... read more
Business response:
We are in need of additional information to address and investigate your concerns. Please contact Wellcare at ************ reference your case # PRC-*****. Thank you.
Very dissatisfied...just turned 65 and enrolled in this 'D' plan....One of my 'generic' medications that was a 'Low-******* ********Pay' Medication with ******************* Health Care is a 'High-******* Terribly expensive Medication through WELLCARE???...What criteria dictates the 'Tier' that a Medication falls under. Shouldn't it be the same?...I am sure they look at the demographics and categorize to their advantage. What cost me $100 per year thru ************* now costs me over $2,000 through Wellcare. The government sh... read more
Business response:
Hello ******, I am reachingout to you, I want to see if i can assist with issue you are having with medication my name is *******, I have left voice mail for you with my details. But her are my details again ************ use ********* as a reference. I am looking forward to assisting you.
Stay away from this company. Tried to use their web portal to price a drug. The wrong pharmacy is listed. I could not change the pharmacy despite the presence of an edit button. Incredibly, selecting the edit button takes me to my former Plan D provider. Tried the "chat" route first. No joy, rep recommended I call the 800 number. After 30 minutes, again no joy. CSR transferred me to a supervisor. Another 30 minutes, same result. Supervisor said I would have to speak to the web portal admin team and asked if I would like to f... read more
Business response:
<p>Hello **************, I am follow up to review submitted on 1/20/23. I wanted to assist with the issue you are currently having trying to access website. I have a phone number if you are still in need of assistance. Please reach out to Wellcare complaints team at ************ please use PRC-***** as reference number and ask for *******.</p><p></p><p>thank you,</p>
My friend recently dealt with this company, as she is retired. The doctor had recommended a specific drug to try, but that product did not work for her. She tried to call and cancel this policy at that time. She was on the phone for an hour, transfered to various different foreign speaking people from another country, making it very difficult for her to understand them. She told them it was difficult to understand them, and after speaking to three different people and being told that she could not cancel, she was finally off... read more
Horrible customer service. Agents are often misinformed many working for home and you can hear either children, crying or dogs barking so unprofessional. Although the agents are very nice, they are often very confused and it appears that they are not well trained. My current issue is documented below, and I would strongly recommend that anyone stay away from this company. It is not the only Medicare plan, and I do not know how they even received a five star review. This insurance company is company is totally disorganized. I... read more
Luisa B This is very terrible. Called but can't contact customer service, now they are Centene the service is horrendous,the ivr is horrible. I only wanted to place and otc order, but I called them and automatic Ivr only allows to review service received? How can I if couldn't.speak with no one Also the Ivr doesn't have my correct shipping address
Business response:
My name is **************** would like assist with the issue you are having with ordering OTC. If you are still in need of assistance please reach out to ************ reference number PRC-11454.<span style="white-space:pre"></span>
**************** is terrible at best,promised me $175.oo every quarter for the *** card, called them numerous times no one had an answer got the runaround,transferred here, there and everywhere.After only 13 days I called ****** my past insurance and got back on with them. There is a grace ****** until March to change
I RECENTLY WAS CONTACTED AND ASKED IF I WAS INTERESTED IN KNOWING MORE ABOUT WHAT MY CURRENT PLAN OFFERS. I DIDN'T REALIZED THERE WAS ANYTHING MORE OFFERED AND SO I WAS INTERESTED IN LEARNING MORE. THEN AN APPOINTMENT WAS SET UP FOR THAT.THE APPOINTMENT IT TURNED OUR WAS TO SELL ME A ******** ADVANTAGE PLAN IN WHICH I HAD NO INTEREST. HAD THE FIRST INDIVIDUAL TOLD ME THAT I NEVER WOULD HAVE SET UP THE APPOINTMENT. I COMPLAINED TO THE PERSON WITH WHOM I HAD THE APPOINTMENT STATING THAT THIS WAS A SCAM AND MISLEADING. THEY SAI... read more
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 385 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is closed now. It will open on Monday at 9:00 a.m.
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