WellCare Health Plans, Inc.

M. P. 

on BBB

2 years ago

Well Care had CVS Caremark contact my physicians to get new scripts from them without my permission. Started receiving phone calls from CVS Caremark stating they had a script they need to send me in August 2022. Another physician contacted me to see if I changed pharmacy because they received a request from CVS Caremark. As of 10/25/2022, I am still getting notice of a script waiting for me even though I am on the no call list and the script is suppose to be cancelled. Every time I call they tell me I contact them I get told... read more

Mary Ann P 

on BBB

2 years ago

Well Care had CVS Caremark contact my physicians to get new scripts from them without my permission. Started receiving phone calls from CVS Caremark stating they had a script they need to send me in August 2022. Another physician contacted me to see if I changed pharmacy because they received a request from CVS Caremark. As of 10/25/2022, I am still getting notice of a script waiting for me even though I am on the no call list and the script is suppose to be cancelled. Every time I call they tell me I contact them I get told... read more

Barbara D 

on BBB

2 years ago

All I can say if you are looking - move on to someone else. The worst customer service possible. They sent me 20 dentists on my plan. I called them all and NONE if them worked with Wellcare or their dental provider they contracted with. I spent over 100 hours dealing with Wellcare customer service on the phone. No one knows anything so they promise to have a supervisor call me, but no one does. I can't wait to cancel this awful company. 

Curtis M 

on BBB

2 years ago

They appear to cover diabetic drugs for some people but for others. My neighbor and I both use wellcare and even the same plan. But each of our plans don't cover the same drugs. Also they want me to pay ****+ for my victory which they have never done. Their donut hole is more like black hole. 

Michael H 

on BBB

2 years ago

WellCare is very unprofessional does not care about the customer they say one thing and do another. Well care as long as you pay the monthly premium they got you I would advise not to use this company at all. 

Alicia S 

on BBB

2 years ago

If I could give wellcare zero stars I would. I have tried obtaining authorization for a patients lupron for continuation of care. They gave us less that 12 hours to respond before they denied our request. The paperwork stated a doctor had tried calling our office to do a peer to peer which was a lie. They stated they would deny coverage if they did not hear from us by 10/6/2022. I called on 10/5/2022 to be told they already denied this. They obviously dont know dates either. Not to mention none of the numbers on my denial le... read more

Rebeca T 

on BBB

2 years ago

I am a health insurance broker and have been calling the broker help line since 9/28/22, opened ticket #****** and when I did not hear back from anyone, I opened another ticket #******. I have since called and am actually on the line now and after 33 minutes of holding during my fifth phone call, no one can help me access my PingOne account in order to ensure that my contract is complete for AEP. Wellcare's Pingone password reset functionality is not working and I am unable to access my contracting page. This is how my famil... read more

Michael S 

on BBB

2 years ago

I wish I could rate them worse. My mother was contacted by a broker who said he was from Medicare and enrolled her in wellcare when she was already covered through her employer retirement. I have tried multiple times to cancel as it was a mistake. In may they had to me that it was canceled and everything was fine, they then stated that my mother had called in to cancel the cancel. My mother has dementia and does not have the ability to call them as she doesn't have that ability. And they don't allow to just cancel they make ... read more

Cali P. 

on BBB

2 years ago

If I could leave a 0 star review, I would. I have had nothing but problems since I joined Wellcare in May of this year. I was enrolled by an agent that told me I could see any doctor/specialist I wanted, including my current doctors, in and out of network, as long as they are willing to take Wellcare because I was eligible for the Duals Open PPO plan. I am severely mentally disabled and am pretty much homebound unless I HAVE to leave the house, and Telehealth appointments with my therapist and psychiatrist are essential and ... read more