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WellCare Health Plans, Inc.
- Insurance
- Town 'n' Country, FL
About this business
Location details
8735 Henderson Rd, Town 'n' Country, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have what seems to be tendonitis in my arm and now an issue in that shoulder. My doctor requested an MRI. Wellcare would not authorize the MRI from my Doctor because he is a general practitioner. But they took about 10 days to not authorize. And that was with me bugging them. They should have done that on day one. But their people are not trained. So my doctor sent to the Ortho. They requested an MRI and I was scheduled a week out. Went to my appointment, It was cancelled because Wellcare did not authorize yet. So, here we... read more
Run as far away from this company as possible. They rip you off on pricing,never deliver on time, no customer service at all. You call about a problem they hang up on you. Prices are never the same you can buy thru single care cheaper. The worse company in the world. STAY AWAY.
Worst customer service! On the line now for over an hour and they keep saying the same thing over and over. Last week on the line with them for 90 minutes! So incompetent! They need to work with the help team to give them better information. Polite but still cannot solve why my coverage stopped when I applied for a higher plan with better coverage. I paid the premium, which they acknowledge, but still say the new plan won't start till payingeven though I am still paying for the old plan.
Business response:
good afternoon, member advised all was straightened out, issue was resolved, 11/03/2022
Well Care had CVS Caremark contact my physicians to get new scripts from them without my permission. Started receiving phone calls from CVS Caremark stating they had a script they need to send me in August 2022. Another physician contacted me to see if I changed pharmacy because they received a request from CVS Caremark. As of 10/25/2022, I am still getting notice of a script waiting for me even though I am on the no call list and the script is suppose to be cancelled. Every time I call they tell me I contact them I get told... read more
Business response:
Good day,we have reached out to Caremark on your behalf and were advised that your script for August, 2022 was submitted by your provider however, the claim was then reversed and filled by Rutland Pharmacy. We have escalated your concerns to Caremark and we were advised that they will notify your provider to ensure scripts are sent to your local Pharmacy instead of Caremark. In addition, per your request, you will be placed on the Do Not Call list. We apologize for any inconvenience.
Well Care had CVS Caremark contact my physicians to get new scripts from them without my permission. Started receiving phone calls from CVS Caremark stating they had a script they need to send me in August 2022. Another physician contacted me to see if I changed pharmacy because they received a request from CVS Caremark. As of 10/25/2022, I am still getting notice of a script waiting for me even though I am on the no call list and the script is suppose to be cancelled. Every time I call they tell me I contact them I get told... read more
All I can say if you are looking - move on to someone else. The worst customer service possible. They sent me 20 dentists on my plan. I called them all and NONE if them worked with Wellcare or their dental provider they contracted with. I spent over 100 hours dealing with Wellcare customer service on the phone. No one knows anything so they promise to have a supervisor call me, but no one does. I can't wait to cancel this awful company.
They appear to cover diabetic drugs for some people but for others. My neighbor and I both use wellcare and even the same plan. But each of our plans don't cover the same drugs. Also they want me to pay ****+ for my victory which they have never done. Their donut hole is more like black hole.
WellCare is very unprofessional does not care about the customer they say one thing and do another. Well care as long as you pay the monthly premium they got you I would advise not to use this company at all.
If I could give wellcare zero stars I would. I have tried obtaining authorization for a patients lupron for continuation of care. They gave us less that 12 hours to respond before they denied our request. The paperwork stated a doctor had tried calling our office to do a peer to peer which was a lie. They stated they would deny coverage if they did not hear from us by 10/6/2022. I called on 10/5/2022 to be told they already denied this. They obviously dont know dates either. Not to mention none of the numbers on my denial le... read more
Frequently asked questions about WellCare Health Plans, Inc.
How is WellCare Health Plans, Inc. rated?
WellCare Health Plans, Inc. has a 1.1 star rating with 387 reviews.
When is WellCare Health Plans, Inc. open?
WellCare Health Plans, Inc. is open now. It will close at 5:00 p.m.
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